Freight Rate
Freight Rate Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freight Rate has a 1.0 star rating from 1 review and overall negative customer sentiment with complaints about unauthorized credit card charges and high prices.
Positive Feedback
Customers note the convenience of online quotes and successful transport when services proceed as quoted.
Negative Feedback / Risk Areas
- Freight Rate customer complaints cite unauthorized billing and alleged credit card fraud.
- Customers report poor customer service and disputes over post-service charges and refunds.
- High price level and limited product diversity reduce perceived value.
Key Takeaways for Future Customers
- Check Freight Rate reviews and confirm payment authorizations before sharing card details.
- Document dimensions and contracts and monitor statements for unexpected charges.
- Avoid auto-ship or membership-style agreements until billing and dispute processes are clear.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freight Rate has a 1.0 star rating from 1 review and overall negative customer sentiment with complaints about unauthorized credit card charges and high prices.
Positive Feedback
Customers note the convenience of online quotes and successful transport when services proceed as quoted.
Negative Feedback / Risk Areas
- Freight Rate customer complaints cite unauthorized billing and alleged credit card fraud.
- Customers report poor customer service and disputes over post-service charges and refunds.
- High price level and limited product diversity reduce perceived value.
Key Takeaways for Future Customers
- Check Freight Rate reviews and confirm payment authorizations before sharing card details.
- Document dimensions and contracts and monitor statements for unexpected charges.
- Avoid auto-ship or membership-style agreements until billing and dispute processes are clear.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Credit Card Fraud by this Vendor
- - Aug 2024: Soteria moved a box PA store to home; later billed $118 for dim mismatch, despite photos showing a match, and charged the card in June.
In August of 2024, I contracted with Soteria to transport a box from a Pennsylvania appliance store to my house. I provided the weight and dimensions of the box and they provided me with a quote.
The box was picked up and transported to my home. A couple of months later they came back and claimed that the dimensions of the box did not match what I had told them, and that I owed an additional $118 for the shipping. Luckily I still had the box, and I sent them pictures with a measuring tape - the box was a match for the dimensions I had provided. They said that wasn't sufficient evidence - that the shipper had measured the box by scanning it and came up with different dimensions.
I asked for their proof of the dimensions and they provided none. THey sent me an invoice which I refused to pay - I had a contracted price for a contracted service. In June of this year they ran the credit card I provided them with 9 months ago for the $118, completely unauthorized.
I've reported it as fraud to my credit card company. I would not provide this company with any credit card information - they apparently feel free to continue to use the card long after your business with them has concluded.
- Online quotes
- Continued use of my credit card after purchase complete
Preferred solution: Full refund
User's recommendation: Find another freight consolidator to handle your package
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.