Hiranyamayee B

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Verified Buyer
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Problem in order cancellation as a seller and free up didn't resolve my issue immediately

FreeUp - Problem in order cancellation as a seller and free up didn't resolve my issue...
FreeUp - Problem in order cancellation as a seller and free up didn't resolve... - Image 2

Dear free up

I want to cancel this order as a seller as I've got a higher offer the same item from other user and I want to reach the chat support but it isn't working and always show app has stopped when I go to option NEED HELP and ask for chat support help so please respond to this email and solve my problem as soon as possible even I tried calling to the previous number of free up I was contacted from for the querry if my previous problem I facedvas a seller but it is switched off so I need help please respond and take my request into action

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Pros:
  • Get money
Cons:
  • Issues are not resolved easily

Preferred solution: Cancellation of my order with order ID S1348118983252123136

User's recommendation: Problems are solved only if we write a bad review on the app store

Tonimarie Xxk

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Verified Buyer
| map-marker Delhi, National Capital Territory Of Delhi

I did not get payment for 2 products sold

FreeUp - I did not get payment for 2 products sold
FreeUp - I did not get payment for 2 products sold - Image 2
FreeUp - I did not get payment for 2 products sold - Image 3

I have not got payment for two products that is shown as sold in the sold out section.total 5 items are shown in the sold out section and i v got couna for 2 producta and cash for 1. But for 2 others products no tramsacyion is done

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Mranurag

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Verified Buyer

Delivery cancel

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FreeUp - Delivery cancel

Dear free up Team

I had ordered from your app for the first time. Date 13 Apr Time 1.49 PM My order ID no S129784****27232****.

Tracking id 177648****0240. Till now I have not received my order from your side. Your delivery agent brought it once. And started talking to the bottom line.

And took the order himself. I just told him that brother let me check the order once and then I will give you OTP. But your agent went on the bottom line. And took the order himself.

Your service is very poor. And then when I sent a request to place the order again from your side, my order was cancelled. They said that this is your policy. I am very sad.

From your delivery agent. Please place my order.

I have already paid for the my order. Plz resolve the issue as soon as possible

Yr Faithfully

Name : Bittu Gupta

User id:mranurag

Mobile no:+91 9910* ***30

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Loss:
$26

Preferred solution: Deliver product or service ordered

Priyanka R Ikg

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Verified Reviewer

The delivery partner didn't arrive to pickup my parcel

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The delivery partner xpressbess was supposed to arrive today ...but they didn't come ...I'm a seller and the buyer is really upset with this ..freeup isn't taking calls and there's no chat system in freeup app where I can contact them ...a lot of customers are facing the same issues ...either the sellers are not getting their orders picked or the customers are not recieving the product

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Preferred solution: Deliver product or service ordered

Syed S Jyu

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Verified Reviewer
| map-marker Daltonganj, Jharkhand

Freeup doing fraud with their customers

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Very bad customer service freeup doing fraud with their customers. So never buy single thing from this useless app. I've lost my 9k rupees for bought wrong item and they can't return.

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Loss:
$8659
Pros:
  • Very terrible return policy and no fair solution
Cons:
  • Doing fraud with me no return my wrong delivered parcels

Preferred solution: Full refund

User's recommendation: Never buy single thing from this website or from this app's seller.

Ankita V Pmi

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Verified Reviewer

For payment

S126967****97267****..this order I'd I have shippedbit on 6 th March and has not received payment yet and there is no proper reply on freeup

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User's recommendation: Do not know

biswajit p Epv

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Verified Reviewer

LOGIN ISSUE

I have been logging in for 2 days but am not able to log in. Please solve my problem as soon as possible. I have not received the product order or I have to receive the money also, my problem is that the login should be solved as soon as possible, this is my very important work, I am a 5 star promoter.

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Loss:
$500

Preferred solution: Full refund

Yani Pgc
map-marker Delhi, National Capital Territory Of Delhi

My account don't open

My account is not open ..plz help me I request you please I request...I will be a Very lose for me please I request you...

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Filomeno Tgi

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Verified Reviewer
| map-marker Hyderabad, Telangana

I want to cancel my order Id S123021****37102****

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Order ID: S123021****37102**** I can't deliver this product that I reason I want to cancel this order thanks

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User's recommendation: Please give proper contact details in app so it's easy to connect

Kiran C Ujz

This app is very good!

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Complain of not getting the my parcel on time the account holder top_traders_007 havent delivered my product still which is already been sent out and the other viewers have benn telling that this seller is an fraud and doesnt give the right product and if delivers then it is differt product or damaged! I would request to look into this issue! Thank you.

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Pros:
  • Its a good app
Cons:
  • Delivery service is also ok

Preferred solution: Deliver product or service ordered

User's recommendation: View everything of the seller!

ANJUSHA N Yzu

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Verified Reviewer
| map-marker Thrissur, Kerala

Update the my address

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I am currently available in Kerala. My address: padinjare veedu nettissery po mukkattukara thrissur mannuthy. Pincode :680651

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User's recommendation: Please fast shipment

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