FreeUp Reviews
FreeUp Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FreeUp reviews show a 2.2 star rating from 7 customer reviews and mostly dissatisfied sentiment; users cite slow turnaround and poor customer service.
Key Takeaways for Future Customers
- Expect delivery issues; many ask FreeUp for the delivery of goods as resolution.
- Monitor payments and refunds closely; sellers report missing payouts and withheld payments.
- App support and chat often unresponsive; account login problems reported.
Negative Feedback / Risk Areas
- Frequent customer complaints about returns, refund policy, and alleged fraud.
- Poor coordination with pickup agents and cancellations harming sellers and buyers.
- High price level noted alongside weak customer service and billing/payment delays.
Positive Feedback
Some users call the app good and value fast turnaround when it works; selling preloved items is seen as useful when delivery and support cooperate.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FreeUp reviews show a 2.2 star rating from 7 customer reviews and mostly dissatisfied sentiment; users cite slow turnaround and poor customer service.
Key Takeaways for Future Customers
- Expect delivery issues; many ask FreeUp for the delivery of goods as resolution.
- Monitor payments and refunds closely; sellers report missing payouts and withheld payments.
- App support and chat often unresponsive; account login problems reported.
Negative Feedback / Risk Areas
- Frequent customer complaints about returns, refund policy, and alleged fraud.
- Poor coordination with pickup agents and cancellations harming sellers and buyers.
- High price level noted alongside weak customer service and billing/payment delays.
Positive Feedback
Some users call the app good and value fast turnaround when it works; selling preloved items is seen as useful when delivery and support cooperate.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad experience
- - No video proof; I won't return the goods.
- - Customer filed a 3-day return; they used the product.
- - Payments pending; updates on complaints are missing.
Mai chahti hu freeup sell & buy app wale mujhe call kare meri problem ko 20 din se zada ho gaye na return aaya mera product or na payment aayi chahte kya hai ye app wale
If I had to return the customer who had ordered this, then I should have applied for the issue on the day it was sent. Now how would I have known that in 3 days that customer would not have used my product. I will not return my order. Nowadays people are very clever, they return the goods after doing it.
So please help me because I don't have any video and I will not return the goods. I had sent the goods after packing them neatly. You can see the picture of this product of mine.
You can see it in my profile and how do I know that madam has put up a picture, do I know that she has sent the picture after wearing it herself and doing dirty work, as soon as I opened the parcel then why did you not tell me, after 3 days the message came that the goods are wrong and dirty, it has been sent in the same way as the picture of the goods is on my profile. Or last coustomer care se baat akr ke puri baat clear ho jaati hai yaha koi no nahi hai no hai wo lagta nahi hai freeup walo coustomer care par zada focus do 2 order gye hai mere 10 din phle jo order gya uska aaj ye update de rahe hai ki paise cut honge ek mane complaint ki hai uska koi update nahi uski bhi payment nahi aa rahi mere paas bohot fraud kar rahe hai ye in do baato se disappoint *** hu mai costume care & coustomer ne 3 din return ka dala kyuki usko pta hai uske baad return nahi hoga usne mera product bhi use kiya or mujhe hi wapis de rahi hai
Preferred solution: Delivery gaye hue 12 din ho gy coustomer ke paas chala gya product wo use kar ke wapis bhej rahi hai or meri payment rok di please mai ab use kara hua saman nahi kungi please mujhe mera payment do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSelling of preloved items is a fab idea, but they have no sense of running it at all. No coordination with there pickup agents,so as a result the package doesn't reach the buyer in time.
- - The company deducts coins from your account.
- - Delivery staff cause chaos and items may not reach buyers or be returned.
To top it all up,the company will deduct the coins from your account. Why is the seller to be punished, when the company has no grip over its delivery people who create a chaos.
Sometimes the item does not reach the buyer and is not returned to the seller either. It is frustrating to be associated with them
User's recommendation: Please stay away from this or else you too will be in a mess
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem in order cancellation as a seller and free up didn't resolve my issue immediately
- - I want to cancel this order as a seller due to a higher offer; chat support isn't working and NEED HELP shows 'app has stopped'; please respond.
Dear free up
I want to cancel this order as a seller as I've got a higher offer the same item from other user and I want to reach the chat support but it isn't working and always show app has stopped when I go to option NEED HELP and ask for chat support help so please respond to this email and solve my problem as soon as possible even I tried calling to the previous number of free up I was contacted from for the querry if my previous problem I facedvas a seller but it is switched off so I need help please respond and take my request into action
- Get money
- Issues are not resolved easily
Preferred solution: Cancellation of my order with order ID S134811****25212****
User's recommendation: Problems are solved only if we write a bad review on the app store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not get payment for 2 products sold
- - Five items are shown in the sold-out section; two have no payment.
- - Two other products have no transaction.
I have not got payment for two products that is shown as sold in the sold out section.total 5 items are shown in the sold out section and i v got couna for 2 producta and cash for 1. But for 2 others products no tramsacyion is done
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDelivery cancel
- - First-time order on 13 Apr at 1:49 PM; ID S129784****27232****.
- - Not delivered; agent took order after OTP; tracking 177648****0240; order later canceled.
Dear free up Team
I had ordered from your app for the first time. Date 13 Apr Time 1.49 PM My order ID no S129784****27232****.
Tracking id 177648****0240. Till now I have not received my order from your side. Your delivery agent brought it once. And started talking to the bottom line.
And took the order himself. I just told him that brother let me check the order once and then I will give you OTP. But your agent went on the bottom line. And took the order himself.
Your service is very poor. And then when I sent a request to place the order again from your side, my order was cancelled. They said that this is your policy. I am very sad.
From your delivery agent. Please place my order.
I have already paid for the my order. Plz resolve the issue as soon as possible
Yr Faithfully
Name : Bittu Gupta
User id:mranurag
Mobile no:+91 9910* ***30
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe delivery partner didn't arrive to pickup my parcel
- - Delivery partner xpressbess did not arrive.
- - Freeup isn't taking calls; no in-app chat.
- - Orders not being picked or customers not receiving product.
Alright so I had ordered a product on freeup on 1st May which was supposed to be delivered to me on 5th ..then it got delayed and they said they'll deliver it to me by 10th and now they are saying it'll arrive on 14th ? Are they trying to take a month to ship a product ?they only know how to waste a customer's time and money ...they don't even have a customer care number? Unbelievable !
The delivery partner xpressbess was supposed to arrive today ...but they didn't come ...I'm a seller and the buyer is really upset with this ..freeup isn't taking calls and there's no chat system in freeup app where I can contact them ...a lot of customers are facing the same issues ...either the sellers are not getting their orders picked or the customers are not recieving the product
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Daltonganj, Jharkhand
Freeup doing fraud with their customers
Very bad customer service freeup doing fraud with their customers. So never buy single thing from this useless app. I've lost my 9k rupees for bought wrong item and they can't return.
- Very terrible return policy and no fair solution
- Doing fraud with me no return my wrong delivered parcels
Preferred solution: Full refund
User's recommendation: Never buy single thing from this website or from this app's seller.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor payment
S126967****97267****..this order I'd I have shippedbit on 6 th March and has not received payment yet and there is no proper reply on freeup
User's recommendation: Do not know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLOGIN ISSUE
- - Login issue persists for 2 days and needs urgent resolution.
- - Order not received and payment due.
- - This is important work for a 5-star promoter.
I have been logging in for 2 days but am not able to log in. Please solve my problem as soon as possible. I have not received the product order or I have to receive the money also, my problem is that the login should be solved as soon as possible, this is my very important work, I am a 5 star promoter.
Preferred solution: Full refund
My account don't open
My account is not open ..plz help me I request you please I request...I will be a Very lose for me please I request you...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to cancel my order Id S123021****37102****
Order ID: S123021****37102**** I can't deliver this product that I reason I want to cancel this order thanks
User's recommendation: Please give proper contact details in app so it's easy to connect
This app is very good!
- - Parcel not delivered on time; product sent but not received; concerns about fraud and wrong or damaged items.
Complain of not getting the my parcel on time the account holder top_traders_007 havent delivered my product still which is already been sent out and the other viewers have benn telling that this seller is an fraud and doesnt give the right product and if delivers then it is differt product or damaged! I would request to look into this issue! Thank you.
- Its a good app
- Delivery service is also ok
Preferred solution: Deliver product or service ordered
User's recommendation: View everything of the seller!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate the my address
I am currently available in Kerala. My address: padinjare veedu nettissery po mukkattukara thrissur mannuthy. Pincode :680651
User's recommendation: Please fast shipment
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