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Complaints? Complaints? We don't need no stinkin' complaints!

I phoned to verify the availability of an elusive DVD from Freestyle Shop. The "customer service" rep guaranteed me that, if the item can be added to the cart, then it is in stock and available to order. So, I ordered the item and, without much surprise, EVENTUALLY (one week later) received an email canceling my order because, alas, the item is NOT AVAILABLE! Then, when I called to complain, I was informed that customers CANNOT CALL TO COMPLAIN. This company does NOT have a phone number for complaints; the phone number listed on their site is FOR ORDERS ONLY! What a convenient protocol for customer service.
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ID
#232350 Review #232350 is a subjective opinion of poster.
Location
Los Angeles, California

About

Summary

Freestyle Shop is an online retailer that offers skate shoes, skate apparel, skate parts and accessories from dozens of manufacturers, including Zero, Black Magic, Alva, Deluxe, Camino and other popular brands. On its web-site skaters can find everything from jeans and T-shirts for men, women and children to helmets, decks and trucks. All this stuff is available in stock and for the best prices: the company promises that it will beat the lowest price that any competitor can offer. The shopping process can be organized by the item (parts, shoes, apparel) or by brand. Freestyle Shop provides 15-day money-back guarantee for all its goods.

Freestyle Shop reviews and complaints
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