Freepik Reviews
Freepik Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freepik reviews show a 2.7 star rating from 3 customer reviews, with consumers mostly neutral. Reviewers note billing practices and customer service as the most valued areas and describe the price level as medium.
Key Takeaways for Future Customers
- Check account access and membership features immediately after purchase.
- Keep invoices and transaction records when managing subscriptions.
- Monitor billing and set alerts to catch unexpected charges.
Negative Feedback / Risk Areas
- Repeated or unexpected charges and trouble canceling continuous subscriptions.
- Credits on hold and inability to access premium features after payment.
- Slow or ineffective customer service response and support ticket delays.
Positive Feedback
Customers highlight billing practices and customer service as important positives despite mixed experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freepik reviews show a 2.7 star rating from 3 customer reviews, with consumers mostly neutral. Reviewers note billing practices and customer service as the most valued areas and describe the price level as medium.
Key Takeaways for Future Customers
- Check account access and membership features immediately after purchase.
- Keep invoices and transaction records when managing subscriptions.
- Monitor billing and set alerts to catch unexpected charges.
Negative Feedback / Risk Areas
- Repeated or unexpected charges and trouble canceling continuous subscriptions.
- Credits on hold and inability to access premium features after payment.
- Slow or ineffective customer service response and support ticket delays.
Positive Feedback
Customers highlight billing practices and customer service as important positives despite mixed experiences.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petaling Jaya, Selangor
URGENT : PREMIUM PACKAGE SERVICE Since...
- - Unable to log in or access premium features after payment.
- - Please clarify included premium services and how to cancel recurring charges.
Urgent: Premium package service
Since I have purchased the premium package, I would like to understand why I am unable to log in as a premium user or access the premium features. The payment has already been automatically deducted from my credit card, so I would also like clarification on what services are included in the package. For example, I am currently unable to access certain premium features such as downloading images.
Invoice # INV-C-2026-13****22
Invoice Date: Feb 06, 2026
Invoice Amount: RM599.40
Customer ID: 15735****
Could you please assist in checking my account status and advise on this matter? Besides that, could you please advise how to cancel the continuous subscription billed to my credit card?
Nelsonville, Ohio
Login
Why are you trying to charge me again? I just paid you $294 for a year in June! i am not happy with this scam!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCREDITS ON HOLD
- - Annual subscription; update on 19.08.2024 with Invoice INV-C-202*-*******.
- - Portal showed 'credit on hold' two days ago; ticket attempts yielded no solution.
I have an annual subscription. The update is on 19.08.2024, Invoice No.
INV-C-202*-*******.
Two days ago your portal showed 'credit on hold.' I have tried many times to generate issue tickets but there has been no proper solution. Please solve this problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSUBSCRIPTION ISSUE
- - Subscription on 19 Aug 2024; card payment OK; invoice received.
- - Portal shows failed payment and credits on hold; invoice INV-C-202*-*******.
Already i have Annual Subscriptions on 19.Aug.2024 , Payment is Credit Card through Is Successful, Your Invoice Is Received. But Portal Shows Payment Failed & Credits is on Hold. so i can not use AI tools.
I tried so Many time on create support Ticket but no Issue Clear
SO PLEASE CLEAR MY ISSUE
invoice no.: # INV-C-202*-*******
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquiry Regarding Design Rejection
- - Design submission to FreePik was rejected.
- - Seeking detailed feedback on rejection reasons and issues.
Hello Sir /mem,
I hope this email finds you well. My name is Kaushik Panchal, and I recently submitted a design on FreePik that unfortunately got rejected.
I am writing to seek clarification on the reasons behind the rejection and to understand any specific issues with my design.
I have carefully read FreePik's guidelines and policies, and I believe my design adheres to the specified standards. However, I would greatly appreciate it if you could provide detailed feedback on the rejection, highlighting any particular aspects that need improvement.
I am open to making necessary adjustments to meet the platform's criteria and ensure the acceptance of my design.
Your insights will be invaluable in helping me understand and address any shortcomings.
I understand that your team has a rigorous review process, and I genuinely want to align my submissions with FreePik's quality standards.
Thank you for taking the time to review my inquiry. I look forward to your guidance and appreciate your assistance in resolving this matter.
Best regards,
Kaushik Panchal
C.E.O of 360Design, Ahmedabad
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