New Reviewer

No one answers the customer service phone number

2.7
I love my treadmill but recently the touchscreen keyboard quit showing up when it is needed to type in information. I called customer service and it immediately went to voicemail. Going on three weeks waiting for a call back and nothing yet!!

User's recommendation: Buy warranty and service help desk from a third party.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#3468877 Review #3468877 is a subjective opinion of poster.
Location
Adelanto, California
Pros
  • Great products until you need tech support
Cons
  • No one answers the customer service number
Preferred solution
Fix my treadmill or at least help me fix it over the phone with tech support or diagnose it or something.

Service Repair

2.0
Never got service call about if parts had have arrived for repair or any updates

User's recommendation: Please just send Confirmation email or phone call.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#2163713 Review #2163713 is a subjective opinion of poster.
Location
Glenolden, Pennsylvania
New Reviewer

Review in Other category from Phoenix, Arizona

1.5
Update by user Jul 14, 2016

Posted from Phone, plz forgive typo's

Original review posted by user Jul 14, 2016
I purchased a Free Motion treadmill less than 30 days ago. Approx 1 week after buying the incline went out. I called Customer Service and went thru troubleshooting issues nothing worked. Customer service discouraged a service call until I tried replacing a wire to the incline motor (which may or may not ve the problem). I am not mechanically inclined, that is why I paid for it to be assembled. I was told to try to fix myself first. Ok I don't have a choice, so I was to be mailed the wire. Appeo. 2 weeks later I am assured I should have it today.. I still can't use treadmill since I bought it for training incline. The original Customer Service agent was frustrated that I didn't want to fix my machine myself and offered me a "lubrication" for the treadmill for my troubles. I have called and emailed. I also reached out to a Customer Service Manager, Adrienne Hunting. Please forgive me if I sound upset, but I invested over $2,000. in a treadmill and I can't use it. It's not even 30 days old. I read review from people abd former employess. Dont trust Fitness Company Reviews ( I have emailed them as well asking that they take a "second look". A former employee code wrote they are trained not to authorize the $85.00 service call to fix equipment..Just goggle and you will find it.
View full review
Comment
Helpful 1 Not helpful 0
Report
ID
#882396 Review #882396 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Poor customer service

Brands Related to Freemotion Fitness

logo

NordicTrack

1.9
668 Reviews

“My husband and I purchased the Nordic Track X9i incline trainer shortly before Christmas as a joint gift...“
logo

iFIT

2.4
304 Reviews

“Our elliptical trainer was delivered on April 25 with 'White Glove' setup. ($199). Before the delivery...“
logo

Icon Health and Fitness

1.6
291 Reviews

“I am a former employee of ICON Health and Fitness's Customer Service department. Please note that this...“
logo

ProForm

2.3
221 Reviews

“Ordered a treadmill because I wanted one that folded flat and was easy to move around. The latch that...“
See all related companies

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article