Service Repair

2.0
Never got service call about if parts had have arrived for repair or any updates

User's recommendation: Please just send Confirmation email or phone call.

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ID
#2163713 Review #2163713 is a subjective opinion of poster.
Location
Glenolden, Pennsylvania
New Reviewer

Review in Other category from Phoenix, Arizona

1.5
Update by user Jul 14, 2016

Posted from Phone, plz forgive typo's

Original review posted by user Jul 14, 2016
I purchased a Free Motion treadmill less than 30 days ago. Approx 1 week after buying the incline went out. I called Customer Service and went thru troubleshooting issues nothing worked. Customer service discouraged a service call until I tried replacing a wire to the incline motor (which may or may not ve the problem). I am not mechanically inclined, that is why I paid for it to be assembled. I was told to try to fix myself first. Ok I don't have a choice, so I was to be mailed the wire. Appeo. 2 weeks later I am assured I should have it today.. I still can't use treadmill since I bought it for training incline. The original Customer Service agent was frustrated that I didn't want to fix my machine myself and offered me a "lubrication" for the treadmill for my troubles. I have called and emailed. I also reached out to a Customer Service Manager, Adrienne Hunting. Please forgive me if I sound upset, but I invested over $2,000. in a treadmill and I can't use it. It's not even 30 days old. I read review from people abd former employess. Dont trust Fitness Company Reviews ( I have emailed them as well asking that they take a "second look". A former employee code wrote they are trained not to authorize the $85.00 service call to fix equipment..Just goggle and you will find it.
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ID
#882396 Review #882396 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Poor customer service

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