In January 2016 we purchased an RV from Freedom RV. We paid $ 1,773. for the title, registration and license plate. We contacted Freedom RV in February and the advised that it takes three months. We made plans to go on vacation from May 13 to June 21, with our new RV. We called Freedom RV in April and were advised that they were being processed and we would receive them in 2 weeks. We contacted ADOT the first week in May and they advised they had no record of it. That means the employee at Freedom RV either lied or hadn’t followed up. When we spoke to Freedom RV they advised that the paper work was not filled out correctly and that she had completed them and overnighted them. This means that the paperwork was not completed correctly for four months, yet the employee had advised it was being processed again either a lie or no one was following up. We spoke with the sales manager, at Freedom RV, two weeks later and he advised they hired a title company on May 11, 2016. He advised we would receive the title, registration and license plate the next day. The sales manager had also advised the BBB that the complaint was settled on day it was made in May, another untruth. We advised the sales manager that we had made plans for a vacation to use the RV and should be compensated for loss of because it cost us more for places to stay and to eat our meals out instead of being able to use our RV. He laughed at us. We made the statement maybe he sold us stolen property, again he laughed. We said this constitutes fraud against the elderly, again he laughed. We suggested we would return the RV to Quartsite where we purchased it for a full refund, he laughed. This is the worst customer service we have ever received. We contacted ADOT in June and again they advised they had no record. We contacted the title company and they advised that the paper work still was not completed correctly. He also advised they have had other complaints about Freedom RV. Again Freedom RV did not tell the truth or follow-up. This now made it 5 months. We paid $1,773.00 and ADOT charged $ 982.36, which included the penalty for late filing. That makes a $ 790.64 difference for incompetent service. We feel we should receive the difference back along with compensation for loss of use. We filed a complaint with the office of the States Attorney in Washington and they advised we have a valid complaint. Freedom RV never replied to their inquiries and advised us that if we wanted to continue that we need to retain an attorney.