Freedom Phone
Freedom Phone Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freedom Phone has a 1.5 star rating from 2 reviews. Consumers are mostly dissatisfied; recent recommendations say do not buy and buyer beware. Reviews cite website issues and a high price level.
Key Takeaways for Future Customers
- Read Freedom Phone reviews before ordering.
- Contact customer service and verify billing and refunds policy first.
- Document all communications and consider filing complaints if ignored.
Negative Feedback / Risk Areas
- Non-delivery and ignored cancellation requests.
- Charges posted without shipment and slow or no responses to customer complaints.
- Allegations of fraud and difficulties obtaining refunds.
Positive Feedback
No positive comments appear in the recent reviews provided.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freedom Phone has a 1.5 star rating from 2 reviews. Consumers are mostly dissatisfied; recent recommendations say do not buy and buyer beware. Reviews cite website issues and a high price level.
Key Takeaways for Future Customers
- Read Freedom Phone reviews before ordering.
- Contact customer service and verify billing and refunds policy first.
- Document all communications and consider filing complaints if ignored.
Negative Feedback / Risk Areas
- Non-delivery and ignored cancellation requests.
- Charges posted without shipment and slow or no responses to customer complaints.
- Allegations of fraud and difficulties obtaining refunds.
Positive Feedback
No positive comments appear in the recent reviews provided.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid for phone, did not receive phone, no reply from customer service (alex from Freedom Phone)
- - Ordered Freedom Phone; encountered processing errors.
- - Card charged; no response and a fraud complaint filed with the Texas AG.
I ended up reporting Freedom Phone charge as fraud.
July 20:
Charge posted to my credit card.
Sept 21:
Since we had just sold our home, sent email asking for a ship date - did not want phone sent to an address we no longer lived.
Freedom Phone replied with a form letter describing chip shortage, a non-sequitar(?).
October 17, 18, 19:
Because of no response from Freedom Phone, I sensed my order was not entered or am dealing with fraud.
October 22: Provided the email chain showing the request from Freedom Phone to show the charge to my credit card for a Freedom Phone which I complied. Then, Freedom Phone requested me to do a "charge back" which I did not comply. A chargeback's purpose is for fraud and was not convinced this is fraud.
October 23 - November 2:
No response to my emails.
November 3:
Contacted Texas Attorney General's office and opened a complaint for fraud. In order to complete the complaint I contacted Freedom Phone for a mailing address via Messenger which prompted you to contact me via email.
Contacted credit card company and reported fraud.
I gave FP chances to reply to my emails.
You chose not to until the Messenger contact mentioned earlier.
November 4 30:
FP sent two emails. Because of the complaints submitted on November 3, did not respond until Nov 30.
December 4:
Requested FP to contact a manager or supervisor to explain the reason.
Requested FP to stop sending me emails unless they contain the confirmation you reimbursed the credit card company and I will close all the complaints issued thus far and discontinue further actions.
December 6:
Replied to Alex that issue should be turned over to their internal investigations group.
I suspect fraud and lodged complaint with State Attorney General
- Did not receive it
Preferred solution: Full refund
User's recommendation: do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder cancellaion
- - Cannot cancel order 514; no reply.
- - Will file BBB complaints against the Clear Companies, saying they have the money and ignore the request.
As of today, I have received the refund I have requested and have updated the rating.
Freedom Phone has partnered with Clear Companies (https://www.clear.co.com/clearcellular). I have contacted them as well to try to solve this very simple request but have no response as yet
I have sent several emails and online chat messages to cancel order number ######514. I have been completely ignored.
I have filed and will continue to file complaints on various sites about this.
I will file a complaint with the BBB against the Clear Companies, which seem to be the parent organization. You have my money and am ignoring my request.
- Absolutely no response from customer service
Preferred solution: Full refund
User's recommendation: buyer beware
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