Kristen B Ikm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Freedom Pharmacy DOES NOT deliver on time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My doctor submitted my prescriptions to Freedom Pharmacy on Feb 7th for delivery on Feb 24th. The Freedom Pharmacy customer service rep assured me that there was plenty of time to get approval from my insurance company to meet the delivery date of Feb 24th. I find out on Feb 17th that the prior authorizations were just being submitted to insurance. It is almost the end of day on Feb 23rd and I am still waiting on authorization from insurance. Freedom says there is nothing they can do without Cigna approval. Why does Freedom wait until the last minute to submit to insurance for approval? I am now considering paying out of pocked at another pharmacy to avoid cancelling my time sensitive fertility treatment.
View full review
Cons:
  • Does not deliver on time

Preferred solution: Deliver product or service ordered

Anonymous
map-marker New York, New York

Horrible experience

I don't think I have enough words to stress how terrible this pharmacy is. Going thorugh IVF is stressful enough, and this pharmacy adds a level of stress that I didn't know was possible. They are incompetent. Every time you call you get a different answer regarding insurance. They tell you that your order is ready to be shipped with a tracking number just to find out that nothing has even been approved. I would never recommend them to anyone.
View full review

User's recommendation: DO NOT USE

Anonymous
map-marker Malden, Massachusetts

Horrible customer sevices

Horrible experience - Not reliable, unorganized, over charged my credit card. Was on hold for an hour and unable to reach anyone. Told me they had been "short staffed" ??? Will not use this pharmacy ever again. DO NOT USE THEM.
View full review
Anonymous
map-marker Houston, Texas

Freedom Pharmacy - bait and switch scheme

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This pharmacy takes advantage of the time sensitive needs of patients to carry on a bait and switch scheme. They require a credit card before processing your order and quote much lower prices then what they actually charge you after the order is processed. Charged me 10 times higher price. Very unethical, considering how expensive those medicines are and how important it is to many people to find the best price. They promised to call back the final total and din't do it. Once the order arrives you may not have the time to send it back to them, dispute the charges and reorder elsewhere and risk messing up the entire treatment cycle. If you don't want to see your bank account unexpectedly missing several thousand dollars and jeopardize your treatment, don't deal with them. This practice should be outlawed. It's the only merchant that I know of that charges your card for the amounts you didn't authorize.
View full review
Reason of review:
Pricing issue
Anonymous
map-marker Bethlehem, Pennsylvania

Short Review on July&nbs-04:00;21,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Horrible, every problem one could think of I've experienced. Bad customer service, staff not knowledgeable.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Atlanta, Georgia

Freedom-pharmacy poor service!

i have ordered 2 times from freedom-pharmacy.com and received the goods 14 days later. the third time 20 days went by and no product! i emailed and they sent an email saying its back ordered and i could have a refund if i did not want to wait, so i requsted the refund and suggested to them politly that next time they are out, that they should simply issue the customer a credit to their card and inform the customer,so that they can order elsewere! freedom-pharmacy.com did not return my monies like they said. i had to file a credit card complaint and use the fraud protection. to get my money back! My advice is make sure you use a credit card that has fraud protection with any internet order.and all i can say is Boooooo! to freedom-pharmacy.com
View full review
venomous
map-marker Chicago, Illinois

Freedom-pharmacy stole my 150.00

i ordered medication from freedom-pharmacy on aug 1,2008. they took my money and never sent the medication. They won't answer my emails. do not order from them ,they are thieves. they scammed me for 150.00. they gave me a four digit receipt number and says it should have been a six digit. oh, come on, they knew that i had a four digit number as oppose to a six digit number. i beleive all positive reviews about them are written by them. let us put them out of business. do not order from freedom-pharmacy. they give no real phone or fax numer. send that company to ***. rashauna
View full review
Loss:
$150
3 comments
Guest

freedom-pharmacy.com is what i will comment on. i have never had a bad experience with them.

they get me drugs that i cannot get in the US anymore because of an over protective FDA. i would be utterly miserable without freedom-pharmacy.

i'm serious. hopefully the FDA realizes how *** they are being and reinstates my particular drug.

Guest

Which Freedom Pharmacy??? There must be over a dozen in the US - and none of them are related to the others.

Guest

I've actually had decent experiences with freedom pharmacy.

Orders tend to show up promptly and with out problem. And their service seems to have improved over the last few yours.

I did have one order (my first one!) show up empty, after I emailed freedom pharmacy the package was resent and I received my item about 15 days later.

After my initial purchases around 2005ish I noticed some erroneous charges against my credit card and because of this I tend to use services like bank of america's that allow you to setup a temporary card number when ordering online from sites like Freedom Pharmacy.

I've laxed on this policy a few times (needed asthma meds more than I was worried about having to dispute misc. charges) and have not had similar issues since.

All in all though I find them reliable and have ordered meds from them multiple times over the last few years.

View more comments (2)
maribe
map-marker Washington, District Of Columbia

Scammed by Freedom Pharmacy

I, too, was scammed by Freedom Phamacy. I did not receive my order after 28 days. I emailed them and they said they sent it and it will arrive. I wrote them again to let them know I still did not receive the order and they never wrote me back. Buyers beware, and let your friends and family know about this rotten scam company. They look professional but are not!!!. They are scammers! I am so sorry I did not check this site before I ordered. I am out $33.00. I hope others will check here before they order
View full review
Loss:
$33
3 comments
Guest

Is this the same as Freedom-Pharmacy? Notice the hyphen.

I have ordered from them for 5 years and have had no problems.

Usually get the order in two weeks, sometimes a little longer.

Guest

I have orderd twice with Freedom Pharmacy,and both times I got my order in a timely manner.I am very pleased with this company. ;)

Guest

I have been doing business with Freedom Pharmacy for years. Everything is shipped from another country so it takes time.

Depending on where you live, they may not accept the package.

A couple of times my package did not arrive, but they reimbursed me and we waited a awhile and tried again. I'm sorry your experience was different, but that doesn't mean they are scam artists.

View more comments (2)
Anonymous
map-marker Las Vegas, Nevada

Charged My C. Card!

I tried to place an order with freedom-pharmacy.com & was told on 2 seperate occasions that my c.c. was declined. MY C.C. Company informed me today that they charged my account & got my $$$ anyway. :( Presently I am working on getting the refund issued one way or another. Wating is all I can do at the moment. Please people, beware of this company & do not take any chances like I did just to save yourself somemoney. It's not worth it, especiall when it's the medication that you or a loved one need & this company wants to do nothing except take from you & deprive you of what you need. Patrick Washington State, USA
View full review
nixstep
map-marker Omaha, Nebraska

Freedom-pharmacywillrobyou.com

i ordered from the u.s. about 45 days ago and got a return e-mail that was prompt and professional...yet still no product and now won;t respond to my requests. out 30 dollars for meds that cost me 300 at walgreens. i had to give it a shot. i researched the internet for complaintrs about the company and didn't see anything so gave a CC #. now im worried that that is in bad hands. going to report as fraud and get a new card. Dont be fooled like i was.need five more words here they are. nick USA
View full review
1 comment
Guest

i ordered stuff from them recieved it and then reversed payment on my credit card an robbed them . just stop pmt via your credit card.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article