Gary F Pdy

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Verified Reviewer
| map-marker Newtown Township, Pennsylvania

Destroyed my stuff and won’t pay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

USE FREEDOM MOVERS AT YOUR OWN PERIL. I've been putting off this review for quite a while hoping that the owners would make good on their promises but that has not come to pass.

I hired Randy and Christine of Freedom Movers to move us from Pennsylvania to Florida in late April 2022. Randy came out and did the estimate. Super nice guy, very personable, but it turns out that was all a façade and he does not tell the truth and he's unreliable. .

His team of movers were super nice guys.

Showed up on time. Worked their butts off all day long and packed the trucks without complaint. Respectful and clean. They get five stars and we're all tipped $100 on both sides of the move.

Randy assured us that anything that got broken on the move would be immediately replaced and that he had never had an insurance claim in the history of this company.

He said he would make good if there was an issue. Well lo and behold the guys came to unload in Florida and my $2800 flatscreen TV was destroyed, two lamps was completely destroyed, and there was a big chunk out of our credenza. There were other issues smaller as well and we called Randy on the spot and let him know. He said that he wanted his crew to take the television and broken lamps back with him and that he would send out a furniture repair expert to fix the credenza.

He said the television was such a high expense that he was gonna put the whole thing through to his insurance company and that it might take about eight weeks to straighten out. I took him at his word and gave him the grace to get it straightened out however I never heard from him again. He's never once initiated a phone call to us to let us know what's going on. And now he's not returning phone calls or emails.

Also Randy said he would haul away from our old house, some junk that we were needing to dispose of.

Assured us he would pick it up the afternoon after the trucks pulled away.

Days later it was all still there and after numerous phone calls he finally did come and pick it up.

This company does not do good business. The owner does not tell the truth and if your possessions get destroyed...tough.

View full review
Loss:
$3000
Cons:
  • Owners and customer service

Preferred solution: Price reduction

User's recommendation: Keep shopping for a moving company.

Anonymous
map-marker Tampa, Florida

Damaged cargo - owner won’t replace or repair-lies

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

USE FREEDOM MOVERS AT YOUR OWN PERIL. Ive been putting off this review for quite a while hoping that the owners would make good on their promises but that has not come to pass.

I hired Randy and Christine of Freedom Movers to move us from Pennsylvania to Florida in late April 2022. Randy came out and did the estimate. Super nice guy, very personable, but it turns out that was all a façade and he does not tell the truth and hes unreliable. .

His team of movers were super nice guys.

Showed up on time. Worked their butts off all day long and packed the trucks without complaint. Respectful and clean. They get five stars and were all tipped $100 on both sides of the move.

Randy assured us that anything that got broken on the move would be immediately replaced and that he had never had an insurance claim in the history of this company.

He said he would make good if there was an issue. Well lo and behold the guys came to unload in Florida and my $2800 flatscreen TV was destroyed, two lamps was completely destroyed, and there was a big chunk out of our credenza. There were other issues smaller as well and we called Randy on the spot and let him know. He said that he wanted his crew to take the television and broken lamps back with him and that he would send out a furniture repair expert to fix the credenza.

He said the television was such a high expense that he was gonna put the whole thing through to his insurance company and that it might take about eight weeks to straighten out. I took him at his word and gave him the grace to get it straightened out however I never heard from him again. Hes never once initiated a phone call to us to let us know whats going on. And now hes not returning phone calls or emails.

Also Randy said he would Holloway from our old house some junk that we were needing to dispose of.

Assured us he would pick it up the afternoon after the trucks pulled away.

Days later it was all still there and after numerous phone calls he finally did come and pick it up.

This company does not do good business. The owner does not tell the truth and if your possessions get destroyedtough.

View full review

User's recommendation: Keep searching for a good moving company

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