Manufacturer: Freedom Mortgage Category: Refinance Clear all filters (17 of 17 reviews match)
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Freedom Mortgage - Applied for a refinance 10/15/16 and was approved for a no fee no closing cost loan. Delays from the personnel, which I now believe to have been done on purpose, caused this particular refinance to span over 4.5 months. They requested paperwork late, were not good at communicating with me, changed processors and just complete disregard to timing of the loan. The rate lock had to be extended several times due to their...
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Anonymous

corvette girl I am in the process of doing a refi right now and this mortgage broker is using them, it has been almost 5 months now for this refi to happen, i called today and they will not...

1.0
I didn't like
  • Scam to get money for re-finance
#996751
I refinanced with Freedumb Mortgage. I set up automatic payments because I was military and deployed a lot. I paid usually 50-100 dollars over my payment due amount each month. Freedumb did an escrow analysis for my property tax and my payment went up. I was short by 9 dollars. I did not see the change or overlooked it. My fault completely. However the payment I did make was only 9 dollars short of total amount due. Then on my credit I saw they...
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1.4
I didn't like
  • Worst customer service ever
  • Immpossible to work with
our mortgage. They gave us the run around for months, NEVER returning your phone calls the same day. Finally in December they said we will be closing and to NOT pay our mortgage. Towards the end of December I called to see what the hold up was. They said my birthday was wrong on the papers which they wrote the wrong birthday down. Because of this we could not close and we had to pay our current mortgage which they told us not to and it was late.
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Freedom Mortgage Mortgage Refinance Review

#927739
My mortgage was transferred to freedom. I hate freedom mortgage. They lie, have bad customer service and they are very slow with just about anything. I refinanced and they ruined my credit. They also provided me with false information.
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Freedom Mortgage is the worst mortgage company I have ever dealt with in the history. We was doing refinance our house with the they pull our credit say everything was good 9/9/16 - 4 months later after they told us to fix our roof to meet their VA requirement. We found a roofer who did our roof in November 2016. They keep running us around with the documentation we send to them about 5 times, and they send out two different appraiser to do our...
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I call Freedom Mortgage and tell them to send VA the application so VA can send the certificate of eligibility. Astonishingly, Freedom Mortgage refuses to lift a finger and expects me to magically send in the completed application which I did not have access to. Freedom Mortgage did not even have the guts to notify me they had closed down my application for refinance. They badgered me for months telling me all these great things they could do...
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I didn't like
  • Every aspect of any and all interaction with freedom mortgage
  • Lies
  • Too much to even handle
#987313
Complete waste of time and money attempting to refinance with this lender and their offshoot title and credit verification companies.4 months worth of emails, calls, documents, insurance verifications all to have it come down to a single voicemail once the file went to underwriting and them saying they didn't have one loan number and giving me 10 days to call them or send the loan number which they already had multiple times. Complete scam and...
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I had a loan application with Freedom, they told me how they had a A rating with the BBB and they were a preferred VA lender.So I put in my application, when they came back with the numbers to refinance it was crazy. The Title fees were 3 times the Colorado average as well as their fees. Do your research before you sign any documents. I told them they were nuts it was going to cost me about $24,000 in fees to refinance with very little money out...
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Really had a bad experience with freedom mortgage! Dont ever use this company to refinance or as a lender. Their broker named EDNA GALANG was the person that we have contact here in las vegas. From October 15th till today, she emIled us saying that we cannot refinance. All lies we were told, we got late fees for our November payment becuase we were td not to pay the month of November coz it will be closing soon.. Freedom mortgae is our current...
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Anonymous

Anonymous IN ADDITION TO OUR BAD EXPERIENCE REFINANCING,THIS FREEDOM MORTGAGE PULLED 4TIMES IN OUR CREDIT, HARD INQUIRIES CBCINNOVIS. THEY ARE SCAM! I HOPE THEY WILL CLOSE AND HAVE NO M...

Glenn1

Glenn1 They told me the samthing. When we did a streamline with them

Multiple contacts at Freedom Mortgage with one not knowing what the other was doing. I had to obtain a letter of explanation from my employer for an error made at Freedom they could have corrected their own error. They had enough documents to be able to correct their own mistake. Delayed closings due to incorrect documents. Prior to closing, I received multiple and differing figures as to how much cash I needed to bring to the closing. ...
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I'm in the middle of my re-finance with Freedom Mortgage. Unfortunately I'm stuck with these guys until we get through the process. It's been very frustrating working with them. Every day another request for paperwork. I find them very inept and very rude. They are my current lender and my first mortgage went through quickly with no problems. Two years later my income is up, my credit score is up and I have a proven payment track record. ...
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Anonymous

Anonymous I just went through stress and total *** with them. At this point, I'm thanking God they turned us down after dealing with their lost paperwork we would fax them and they'd sa...

1.7
I didn't like
  • Rude and inept customer service
#941412