Freedom Mortgage
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo tax exemption adjustment for a 100% disabled vet approved by the state of Georgia instead they increased the monthly payment based on escrow shortage
- No pros
- Speed of solving issue
- Customer service sucks
Preferred solution: Full refund
Refinance
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of respect
- Do not respond to phone calls
Preferred solution: Information that I need.
User's recommendation: Don't recommend this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Customer Service
Preferred solution: Full refund
User's recommendation: Avoid this company; poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefinance
User's recommendation: Avoid Freedom Mortgage if possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEscrow funds haven’t been returned for four months
- No pros just cons
- That they should be investigatd
- Fraud
- Have to call in numerous times to have an issue fixed
Preferred solution: Full refund
User's recommendation: Stay away. Refinance if possible.
HORRIBLE RUDE CUSTOMER SERVICE
User's recommendation: Veteran's United
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVA refi cancellations
- No pros just cons
- Dishonesty
- Are rude and inefficient
- Customer service rep
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE THIS RIP OFF COMPANY!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
- Multiple customer service reps messing up internal process
Preferred solution: Fire the loan officer and customer advocate
Loan payoff statement needed today and it is one month off!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFreedom Mortgage
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT REQUEST FREEDOM MORTGAGE FOR VA IRRRL REFINANCE LOAN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery Poor communications and follow through.
Happening again? What is the problem?
I already had one signing cancelled and was called or emailed by at least 4 different individuals. Now it is being repeated again. First time paperwork didn't come through. This time home insurance hasn't given you information.
Seems to me these are terrible reasons. How many phone calls, emails, faxes, etc would it take to get these little things taken care of? When different people call me they have no idea that other people have contacted me. Sounds like there are extremely poor communications.
I can understand some of this since everyone is probably working from home. Still, I am being played with and just after my wife has died. I am not in a good mood and I am not impressed by poor communications on it seems like everyone's part with Freedom Mortgage. Excuses never give you a positive impression.
Should I be looking for another company? The only problem is rates change on May 10th.
Did you ever ask me about my background? No! I taught and sold real estate investing education for Robert Kioscoki all over the United States!
I know how the process of getting a mortgage works. You seem to be dragging your feet a whole lot. If my wife hadn't have died I would have gone with someone different and probably would have been offered a lower interest rate.
Tell me what I am supposed to think. You have possibly stopped me from getting what you have promised me.
I do now want to talk to anyone other than you. The buck stops with you.
Rev.
Jeffery A. Trees
-----Original Message-----
From: Judith Castillo
To: jefftrees8@***.com
Sent: Mon, Apr 26, 2021 3:13 pm
Subject: EH : Loan# 012662**** TREES, JEFFERY A
Preferred solution: Let the company propose a solution
Failed refi due to incompetence of employee and contractor
- Poorly managed
Preferred solution: Let the company propose a solution
User's recommendation: Beware of incompetence and mismanagement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, MarylandTERRIBLE SERVICE - Questionable security
This company took over my original mortgage carrier, and I thought it would be easier to refinance through them than to go to a new company. I really wish I had looked elsewhere.
Their 'customer service' is essentially non-existent. The person who originated my refi doesn't call back or respond to emails. His supervisor who I was referred to speak to, never returned my voicemail. The person who is supposedly moving my loan through the process is not available to respond to emails or phone calls, and her voicemail has a different person's name on it.
Documents that I have submitted via a button in their emails have not been received, because 'the button doesn't work'. So I have emailed documents and no idea if that is secure, though they claim it is. I get random calls from reps with different mortgage company caller ID's. I actually thought for a few weeks that I was being scammed, or opening myself up to being scammed.
Still not totally sure, but I guess I'll find out eventually.
I was told the program that I'm refi'ing in won't apply PMI, and now they've added PMI to the quote, and no one will give me a solid answer on that. I was supposed to be closing soon and skip February's payment on my original mortgage, but now I'm making that payment while still waiting on the process to move forward and have no timeline.
Truly a terrible experience which if I hadn't invested this much time in already, I would abandon and go elsewhere.
- Competitive rates with low to no upfront cost
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Go with a different company for refi
Mortgage life & disability insurance
- Non
Preferred solution: Insurance coverage mortgage life and disability coverage
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Hi Buddy, thank you for reaching out and providing feedback. I'm truly disappointed you're not completely satisfied with your experience and I would like to help.
If there's anything I can do to assist and potentially change your opinion, please email us directly at LoanSupport@freedommortgage.com.
In the email, please include your loan number, property address, and a further description of the issue. Thank you, Freedom Mortgage's Customer Care Team