Austin K Ggs

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Horrible customer service and deceptive advertising STAY AWAY... FAR AWAY...

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The company called me on Saturday with message that advised they had good news and too come in. This was obviously an attempt to lure me in as when I arrived they knew nothing of my credit or vehicle wants. After arriving I advised the sales person I had a repossession in January or so that would show up as well as letting him know my credit was way less than favorable. The sales person proceeded to ask if I wanted a brand new car. I let him know I probably couldn't get approved for a shoe box and he continued to assure me he could get me approved for a new car. We eventually decided on a 2015 Chevy traverse. It was late Saturday. They advised me multiple payment options and down payments promising approval by Monday. They asked me for my down payment. Made me sign all the paperwork. Gave me a bill of sale (all of which I still have) and advised me to come back Monday afternoon to pick the suv up. I called Monday and was told I would receive a call from my sales rep Keith Jackson within a few minutes. Almost an hour passes and I go to the dealership where I am quickly told to leave and they will call me within 1 hour. 3 hours goes by and no call. I call back and now all the sudden they can't approve me and the deal is off unless I can pick a vehicle within the 8 to 10 thousand range. The original vehicle was 16999. I decide on the only two SUVs in the price range and am told they likely won't be able to approve this die to the age of the vehicle. At this point I ask for my down payment back and am met with push back the whole time. It toomtwo seconds to provide them with a down payment for a car that I was told I was going to get Monday and now it will take a week to get it back. The company's sales representative and sales manager along with the financea manager Mario lied to me about getting approved for this vehicle as well as the pick up date. I have never once in my life bought a vehicle from a. Dealership in which they made you sign all the documents and a bill of sale prior to the approval of the loan. This company fraudulently took my money for a down payment without knowledge of a loan approval and has neglected their duty to conduct fair and reasonable business. I understand my credit and know it is hard to approve me with where I am but the bigger issue is a company falsely providing a contract for credit. The contract I signed outlined the payment amount as well as the date payments would commence. I paid money for insurance which I likely will not receive the full amount for as the policy started the same day I was promised a vehicle that was never delivered. I have suffered financial loss due to this companies deceptive practices.
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  • Unapologetic
  • Failure to provide accurate information
  • False advisment
Reason of review:
Poor customer service

Preferred solution: Full refund

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