Freebirds World Burrito
Freebirds World Burrito Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freebirds World Burrito has 2.3 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amazing rewards on the app, Good portions, Wonderful service from the staff.
Cons: Can not access rewards on the register anymore, Higher up suport for the app is terrible.Recent recommendations regarding this business are as follows: "you better not contact anyone higher up from this company or anythign regarding the app they WILL NOT help you and straight up ignore anything you're requesting. Been at this since Feb 8th, and really just wanted to use my rewards. My birthday rewards will expire in 9 days and wanted to use it but it'll be too late if there's ever a solution.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freebirds World Burrito has 2.3 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Amazing rewards on the app, Good portions, Wonderful service from the staff.
Cons: Can not access rewards on the register anymore, Higher up suport for the app is terrible.Recent recommendations regarding this business are as follows: "you better not contact anyone higher up from this company or anythign regarding the app they WILL NOT help you and straight up ignore anything you're requesting. Been at this since Feb 8th, and really just wanted to use my rewards. My birthday rewards will expire in 9 days and wanted to use it but it'll be too late if there's ever a solution.".
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
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Verified Reviewer |
Sugar Land, Texas
RUBBBERNECK@***.COM
I had an old email get hacked about 5 years ago and couldn't log into my freebird app and with some policy changes i couldn't access any rewards. I emailed higher ups to hopefully have the account in a new email I've been using since i couldn't do a password reset.
They did it, and for the last 7 days I've been trying to get a password reset email sent to me and nothing has happened. I go to the closest freebird location and asked if they can access these birthday rewards I got, they tell me my account on both my phone number and email don't exist. I've been emailing like crazy and the higher ups are not listening to me! I asked if they misspelled my email and they only got back in contact when i left a google review saying how higher up customer service is trash.
I've been asking if they can just send me a password reset email and they've been ignoring me. One point they were blowing up my phone but I wasn't available to call and they're now not getting back with my emails.
I've had password reset issues before but NEVER had I dealt with a company that straight up ignored and does not help! I refuse to step foot in another freebirds if this is how they treat those who need help.
- Wonderful service from the staff
- Good portions
- Amazing rewards on the app
- Can not access rewards on the register anymore
- Higher up suport for the app is terrible
Preferred solution: Access to my freebirds app account and an apology for horrible customer service. I'm not asking much! I just want access to my app so i can use my points and rewards!
User's recommendation: you better not contact anyone higher up from this company or anythign regarding the app they WILL NOT help you and straight up ignore anything you're requesting. Been at this since Feb 8th, and really just wanted to use my rewards. My birthday rewards will expire in 9 days and wanted to use it but it'll be too late if there's ever a solution.
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