FREE NOW Reviews
FREE NOW Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FREE NOW has a 2.6 star rating from 9 customer reviews; consumers are mostly neutral. Distribution shows 75% unfavorable and 13% positive. Reviews note fast service, frequent price mismatches, high price level, and many requests for refunds.
Key Takeaways for Future Customers
- Check the driver is a Free Now taxi before boarding.
- Confirm the quoted price and expect the final charge may differ.
- Consult FREE NOW reviews and be prepared to pursue refunds if billing errors occur.
Negative Feedback / Risk Areas
- Repeated reports of double charges and overcharging.
- Slow or chatbot-only customer service delaying refunds and billing resolution.
- Vouchers not applied and difficulty paying monthly fees or cards rejected.
Positive Feedback
Users commonly report fast pickups and prompt rides.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FREE NOW has a 2.6 star rating from 9 customer reviews; consumers are mostly neutral. Distribution shows 75% unfavorable and 13% positive. Reviews note fast service, frequent price mismatches, high price level, and many requests for refunds.
Key Takeaways for Future Customers
- Check the driver is a Free Now taxi before boarding.
- Confirm the quoted price and expect the final charge may differ.
- Consult FREE NOW reviews and be prepared to pursue refunds if billing errors occur.
Negative Feedback / Risk Areas
- Repeated reports of double charges and overcharging.
- Slow or chatbot-only customer service delaying refunds and billing resolution.
- Vouchers not applied and difficulty paying monthly fees or cards rejected.
Positive Feedback
Users commonly report fast pickups and prompt rides.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warsaw, Mazovia
REQUEST LETTER Dear ***...
REQUEST LETTER
Dear *** Administration,
My name is ***, and I am writing to you regarding the blocking of my profile.
I fully admit and accept my mistake, and I sincerely apologize for it. I understand that I violated the companys rules and policies, and I take full responsibility for my actions.
I deeply regret what happened.
I have learned a serious lesson from this situation and I assure you that I will strictly follow all company rules and requirements in the future. Working with your company is very important to me, and I truly value this opportunity.
Therefore, I respectfully ask you to reconsider my case and give me another chance by restoring my profile.
I am ready to do my best to regain your trust and continue my work in a proper and responsible manner.
Thank you very much for your time and understanding. I sincerely hope for a positive response.
Yours faithfully,
***
Phone: ******
Date: 12.06.2026
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Overcharging
Company fixed the issue and I have been provided with partial refund.
Upon arrival, the driver's taxi meter displayed exactly 52. However, FREE NOW charged my account 72.
Adding an extra 20 above the official metered price is completely unjustified. I attempted to contact customer service to correct this overcharge, but the support system is entirely operated by an AI bot.
It was incapable of resolving the issue or issuing a refund. There is zero human accountability.
I highly advise against using this service until they fix their billing practices and provide real customer support.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Compensation
- - Voucher $30 not applied; full fare charged.
- - Ride delayed due to a minor traffic accident; request refund of voucher or compensation.
Hello,
I booked a taxi using the FREE NOW app and applied a $30 voucher, but the full fare was charged to my card without applying the voucher.
In addition, the ride was delayed due to a minor traffic accident during the trip.
Please review this issue and refund the $30 voucher amount or provide compensation.
Trip details:14Rue Claude Decaen - Paris Charles De Gaulle airport
- Date: 2026-01-26
- Time:7:35
- Pickup/Drop-off:
- Booking ID (if available): 201782**-**0435
Thank you,
[Sehee Lim ]
Preferred solution: Full refund
Spijkenisse, South Holland
Paid twice, no response
I booked a trip and paid with apple pay. However a few hours after the ride, i got charged again.
I tried to contact customer service but I only an AI bot.
Ive been waiting 3 days for response.. NOTHING!
Frankfurt, Hesse
I cant pay my monthly fee, the system its telling me that all of my 4 credit card are expired
been trying 2 pay my monthly bonus and the system have rejected all of my 4 CC says they are expired
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegarding my phone
Hi, this is Charles Fernandes. I had booked a Free Now taxi last night around 10 or 11 at night. I had dropped my phone over there.
Preferred solution: I had dropped my phone I wanted to get my phone back it's a iPhone 13.
User's recommendation: Ireland free now customer care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost Wallet
- - Lost wallet after FreeNow ride on Aug 15 in Katowice; contains Steven Ekejiuba's ID and Alana Fink's ID; car SD 1609M; reference CN650S-2.
I lost my wallet in the back seat of my last FreeNow ride on Friday, August 15, in Katowice, Poland. In the wallet are my ID (Steven Ekejiuba) and the ID of Alana Fink.
Car number: SD 1609M. Reference number: CN650S-2.
Zgubiłem portfel na tylnym siedzeniu podczas mojej ostatniej przejażdżki FreeNow w piątek, 15 sierpnia, w Katowicach. W portfelu jest mój dowód osobisty (Steven Ekejiuba) i dowód osobisty Alany Fink.
Numer samochodu: SD 1609M. Numer referencyjny: CN650S-2.
Preferred solution: My lost wallet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayed twice the amount of a ride
- - Ride cost 27.33, but my card was charged twice.
- - There was a signal issue at the airport.
- - I am asking for a refund and have waited two days.
i booked a taxi on sunday morning to the Airport. After we got to the destination, i payed with card, but there was problem with the signal (because it was airport the driver said), and he asked me to put my card to the payment machine a couple more times!!
Now that i checked my bank account, money got withdrawn twice!!! Please, give me my money back, this is unfair!! you can see on this app that the ride price was 27.33, but i payed twice!!
I attached a screenshot from my bank account. I wish thus company answered me but ive been waiting for two days
User's recommendation: Please be careful paying with your card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Clarification and Refund Request for Taxi Charges
- - Two taxi rides on 17/05/2025 for 40 and 19/05/2025 for 15, totaling 55.
- - Currently charged 135 instead of 55; explain discrepancy and refund.
I ordered the first taxi on 17/05/2025 for 40 and the second on 19/05/2025 for 15. That should total 55.
However, I have now been charged a total of 135. This is completely unacceptable and feels like a scam.
Please explain what is going on, and I want the rest refunded immediately.
Sincerely,
Jonas Bonde
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to pay 3.99 euros
- - Two taxis arrived, and I took the one that wasn't Free Now.
- - I owe 3.99 euros and am trying to pay it.
I called a taxi a few weeks ago..2 turned up and innocently I took the one that I later found out was not Free Now. I owe 3.99 euros and am desperately trying to pay it but seem to be going round in circles.
User's recommendation: Before getting in, check with the driver that it is a Free Now taxi.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost my phone in the taxi
- - Lost: iPhone 14 Pro Max in purple case, 01 Jan 2025, 1–1:30 AM.
- - Driver: Muhammad Nawaz; car: 2016 Prius; trip: D22 Hy74 → 4 Clarinda Park East.
I lost my phone on 01 Jan 2025, between 1 AM and 1:30 AM. I have all the details of the driver, please help me get my phone back.
It's a black iPhone 14 Pro Max in a purple case. The details of the driver are as follows: Muhammad Nawaz.
His car is a 2016 Toyota Prius with 4 seats. My trip was from D22 Hy74 to 4 Clarinda Park East, Dun Laoghaire.
Preferred solution: I want to get my phone back please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuote and end price don't match
- - Quoted taxi prices are not the final fare; the charge is higher.
- - Two-range quotes can end up higher than the highest quote.
When ordering a taxi, the quoted price is NEVER the price you pay - it is always much higher. They say it is because of traffic, but for my journies this was never the case.
I don't understand a system that gives you a quote within two ranges, but charges much higher that the highest quote.
FreeNow need to make customers aware of this, so there are no surprises. It's not a very transparent way to do business.
- Fast
- Not quoted price
Preferred solution: Price reduction
User's recommendation: Book through a local taxi company as they are cheaper.
Bray, County Wicklow
I need refund my money, because the driver picked up wrong person.
- - I booked Ki Space Hotel to Orly Airport.
- - On arrival, app showed we were in the car; couldn't contact driver; charged 42.82 euros; refund requested.
I used the Free now app to order a car from my current location: Ki Space Hotel to go to Paris Orly Airport. The app showed the price was 60 Euros and the driver would arrive in 5 minutes.
But when my family and I arrived at the pickup point( we were not late, we were there on the pick up time) .
but the Free now app showed that I was already in the car, and we were on the way to the Orly Airport already. Because I don't know if the driver picked up the wrong person, so I tried to find the driver's phone number or message option on the page, but I think he didn't open the phone call and message option, I can't contact with the driver and I also can't find the option to cancel the trip. so I just change the Dropoff address back to my pickup address Ki Space Hotel, I thought the driver would come back to the hotel to pick me up, and I want to ask him what was going on!
But he didn't come back and directly charged me 42.82 euros. I need to get refund！ Otherwise, I will have my lawyer sue your company.
User's recommendation: Be careful
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOfficial Request for Release oif Account Freeze
- - Naples trip: 72.12 pre-auth and 202.03 final; 202.03 charged again Oct 18, and please release the freeze and send the letter to info@***.hu.
Dear Freenow,
I would like to submit an official request for the release of an account freeze to you. During our trip in Naples with your company, I was first charged 72.12.
At the end of the trip, I was charged the calculated amount of 202.03. This trip took place on October 17, 2024, at 10:25 am.
Today, on October 18, 2024, I was charged 202.03 again.
I spoke with my bank, and they informed me that the 72.12 was billed as a pre-authorization towards the total amount of 274.15. The 202.03 is still with your company.
With the completion of the following document, your company must send an official request for the release of the freeze to my bank.
My bank card number: 5400 10** **60 7948
Please fill out the request with the following information and forward it to my bank at the email address below:
info@***.hu
Your letter should include:
Your merchant license number
Your company name
All this information on official company letterhead with a company signature and stamp
Kind Regards
Andras Borbely
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA complaint
A driver has been drying on my account since 30 min with other passengers. I cannot stop the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged for ride I never took
- - Owed £6 for a journey not taken; chat bot issues and no agent.
- - Will not use FreeNow again until a refund is issued.
Hard work
Stop using chat bots, went round in circles, asked for an agent, did not understand the question, and eBay does do this better. And still I'm owed £6 for a journey I never took.
Stupid man had no GPS.
Can FreeNow not contact me regarding this? But I will not use you again till you issue a refund.
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