Complete and utter Disappointment

Lets just put it this way, I would rather hire my obese wheelchair bound neighbor then hire freds appliance. First mistake made, they send a unmasked cigarettes' smoking man into my house to contaminate it. Second mistake, they decided to neglect details and ordered a wrong motor for my kitchen fan, that they wanted to charge me for. Third and final mistake, they did not stop sending me the bill for this motor until I broke down and came in to deal with there unpleasant reception crew. Thank you freds for shining light upon what a business should never be. There is *** on earth, its freds appliance.

User's recommendation: Anywhere but freds.

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ID
#2117275 Review #2117275 is a subjective opinion of poster.
Location
Spokane, Washington

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Verified Reviewer
New Reviewer

Crappiest service ever

My husband ordered a fridge, dishwasher, and stove on 6/20. No delivery time was given. I called three times to try and find out when they would be delivered, so we could get a plumber to install the dishwasher and ice maker tubing for the fridge. Every response was exactly the same. We will talk to our reps and get right back to you. Never happened. My husband finally called last week and they were finally delivered on Thursday 7/16. They got the fridge in. Wouldn't touch the dishwasher. But did not bring the parts needed to hook it or the fridge up. When they put the stove in, it wouldn't work. Wouldn't come on. When the plug was pulled on the old one there was no indication there was a problem. When they plugged in the new one, nothing. No one knew if it was the stove or the box. They said an electrician would be out first thing Friday morning to see if it was the stove or the electrical box. Of course we heard nothing on Friday, so husband called again. They can come NEXT THURSDAY. A week without the stove. He told them this was not acceptable. They said they would deliver a new stove Saturday. They brought a stove, it still didn't work. The problem is probably in our electrical box. HOWEVER, the stove they brought to replace our brand new stove was a ding and dent floor display. NOT what we bought. They didn't say a word, but I knew immediately it was not the same stove we bought and I saw the big dent on the side. They were never going to tell us! When I tried to call, they weren't picking up, although they were open. I called another store and told them to get a hold of the store here and get my NEW stove back. We did not pay for a ding and dent. The salesman called and said he didn't know what they were doing..got that right. He has to order a new stove for us, but has no idea when one will get here. We can use the ding and dent until then. My point here is, the service has been awful...and they were willing to STEAL from us by giving us a "new" stove that was about 400 less than we paid for, with apparently no intention of ever telling us. I thought stealing was illegal. We will never ever deal with them again and would never ever recommend them. I would give them a minus 3 stars if I could.

User's recommendation: Never use them, they don't seem to mind stealing from you and their service is non existent.

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ID
#2065445 Review #2065445 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
Cons
  • Lied to our face
  • Keep putting us off
  • Take for ever to come out to fix our range
Preferred solution
Deliver product or service ordered
New Reviewer

No Customer Service

We bought a GE Profile FS Self Clean Range from Fred's Appliance. We have had this range for less than 3 weeks and used it probably 3 -4 times during that time. On January 17 our new range had a error code of F-200 and was beeping. I called the store to find out what the code was so I could figure out what to do to stop the beeping. All I got was some snotty women who would not call a tech to ask what the code meant so I would know what to do to stop it properly without damaging the range and she would not call a tech or even the manager so we could get answers. All she did was hung up on me. This was at 4pm and the manager was still there so we could get our questions answered. She would not have a tech out tell January 28th to fix it. (She did not care that it was beeping with a code. And she had no answers on how to stop it and did not care.) This was unacceptable to us as this would leave us for almost 2 weeks without a range to cook on. We called the store and found out the tech. managers name but of course by then he had left for the day. We went to the store to find out answers and asked for a manager and we were told he had left for the day. The salesman kept stalling and putting us off and after most of the sales people left for the night we were told the manager had just left. (he was there when we walked in the door but did not want to talk with us) We finally got the tech managers phone number and left a message because he was gone for the day also. The Tech manager called the next day and promised we would have a tech out Monday morning on January 21 and was promised this problem would be taken care of. Buy this time all we wanted was our money back because we had been lied to by the store manager, their service dept and we were feed up. We were told they did not want a used appliance back because they had nothing to do with used appliances. This range has big problems..it gets so hot to the touch on any metal part that it burns you. The clock has quit working and it cooks so hot that it burns any food cooked in it. Its going to start a fire. Well the service gal called today and canceled our appointment and rescheduled our appointment until Wed. January 23. We are tired of their games and promises and want our money back sense they can not keep their word and have lied right to our face over and over.. They are not in good faith even trying to work with us. Is it to much to just want our money back?
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ID
#1453638 Review #1453638 is a subjective opinion of poster.
Product
Ge Appliances Phb920Sjss Range
Cons
  • Lied to our face
  • Take for ever to come out to fix our range
  • Keep putting us off
Reason of review
Poor customer service
Loss
$1182
Preferred solution
Full refund

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