Fred Olsen Cruise Lines
Fred Olsen Cruise Lines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fred Olsen Cruise Lines has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; the rating distribution is 100% unfavorable and reviewers flag high price and issues with refunds and cancellations.
Positive Feedback
One reviewer called Fred Olsen very helpful and had no complaints about the voyage experience itself.
Negative Feedback / Risk Areas
- Poor accessibility to customer service and phone support leading to unresolved queries about visas and onboard arrangements.
- Concerns about exchange, refund and cancellation policy clarity and billing or refunds processing.
- Perception of high price level and limited diversity of products or services.
Key Takeaways for Future Customers
- Check Fred Olsen Cruise Lines reviews and contact options before booking and confirm visa and passport requirements in advance.
- Clarify refund and cancellation terms and ask about onboard payment and currency exchange policies.
- Expect potential customer service delays and confirm charging plug types before travel.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fred Olsen Cruise Lines has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; the rating distribution is 100% unfavorable and reviewers flag high price and issues with refunds and cancellations.
Positive Feedback
One reviewer called Fred Olsen very helpful and had no complaints about the voyage experience itself.
Negative Feedback / Risk Areas
- Poor accessibility to customer service and phone support leading to unresolved queries about visas and onboard arrangements.
- Concerns about exchange, refund and cancellation policy clarity and billing or refunds processing.
- Perception of high price level and limited diversity of products or services.
Key Takeaways for Future Customers
- Check Fred Olsen Cruise Lines reviews and contact options before booking and confirm visa and passport requirements in advance.
- Clarify refund and cancellation terms and ask about onboard payment and currency exchange policies.
- Expect potential customer service delays and confirm charging plug types before travel.
Turn one complaint into a collective action
Upcoming cruise on Borealis
- - NZ resident unable to reach Fred Olsen.
- - Requests on-board visa help for UK passport beyond ESTA/Indian and iPhone chargers.
I have sent various letters to Fred Olsen and tried 5 numbers to call you all not successful. I am a New Zealander in NZ and not sure if I need to do other Visas other than the esta and Indian ones.
Which I have done on my NZ passport. Can you do the rest on-board for me on a UK passport I also have? I will be leaving NZ to come over to the UK shortly.
I want to know what plugs you have for charging of iPhone ie English ones or USA ones?
So I can bring the right connectors.
Can I get money for the countries visited from my on-board credit card?
G. CHANDLER
- Not good communication
Preferred solution: Reply to my letters/questions
Dulwich, England
Mistake to send it to you. I feel you infiltrated the site. I complain about pissedconsumer for that.
Fred Olsen very helpful. No complaints. Pissedconsumer misled me into sending it to them
I have nothing more to say
Companies Similar to Fred Olsen Cruise Lines
P And O Cruises
“In the main, excellent food, but when it went wrong, the restaurant staff couldn't handle alternatives...“
Cruise Direct Uk
“Just did an upgrade with P&O and wanted my upgrade information the lady I spoke to was lovely very...“
Cruise118
“On the whole, not a good experience. P&0 couldn't fix the problem so they bounced me back to you saying...“
costacruises
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.