New Reviewer

Incredibly unethical Dealer- Sales staff & General Manager Both lied and horrible communication!

Now I understand why this Dealer has a 1.5 star yelp review. I bought a $51k Range Rover CASH from Fred haas Toyoto country in Houston in Oct 2017. I sent both my Assistant and 2 diff local mechanics to inspect car. All was great at time of inspection. Car looked perfect! Upon delivery I noticed there was scratches on car. The delivery pick up guy documented the scratches in writing at time of pick up in Houston. It was obvious that the scratches had occurred after my 3 individuals viewed it and prior to shipping company picking up (it took a week or so to pick up) The salesman who I worked with (named Clint Barton) assured me on the phone they would mail me a $600 check to assist getting scratches off. After few weeks he went MIA and just stopped replying to my texts. So I spoke to general manager Bob gage who told me he would take care of the situation and get back to me within few days. It's now been over a month and I have left several messages with no reply. (This all started in October almost 5 months now) I sincerely was hoping they would simply take care of the customer especially after both the salesman Clint and GM Bob both said it would get done. Last thing I want to do is post a horrible review as I know as a biz owner one bad review cost companies many future lost clients but it's mind blowing a $51k client could be treated so poorly. While price is important it's equally important to deal with an ethical party in case issues arise! I'm extremely disappointed I did biz with Fred haas Totoyo country in Houston as putting aside the fact they promise me $600 and stiffed me the experience with all staff was an horrible experience. Sincerely Louis
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ID
#1214288 Review #1214288 is a subjective opinion of poster.
Location
Houston, Texas
Product
Land Rover Car
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Let the company propose a solution

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