Ted G Phy

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Verified Reviewer
| map-marker Raleigh, North Carolina

Lack of service

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Visiting this dealership over the years and watching a consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV. On average over the past 7 years all of my service appointments have cost me a minimum of 3 hours per trip, today it was 8.5 hours, just for a battery replacement. Of course they don't communicate or provide any updates at all, even when they take your mechanic off of your car to work on a different one, it would have been nice to know that up front! Sitting in a waiting room chair for 8.5 hours with no idea of the status of my car is stressful enough, I shouldn't have to chase someone down for an answer, only to be told they prefer to communicate via text. I thought car dealerships were all about face to face relationships? And at the end of this painful shift I find out all of this was for a battery replacement, even worse they tell me it could have been done sooner if they knew it was a battery replacement, really?? 3 batteries in 3.5 years from Fred Anderson, why would I expect a bad battery only after 1 year? I lived in MN, batteries lasted 5 years on average, in below zero weather!! And isn't the point of a service appointment for them to diagnose the issue, not me... Finally I get my car back, thinking after all of these battery issues some of the cost would be covered by battery warranty, not quite. Not only do they tell me the warranty is shy by a few months, they suggest I could wait up to another 2 hours for them to see if Nissan would cover it. Stick a fork in me, I'm done! I have given this dealership many years of loyalty, there used to be a time when that meant something. There also used to be a time when customer service was a priority. The customer deserves better!!! Cheers.
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  • Quality work
  • Poor customer service
  • Poor organization and poor management

Preferred solution: Apology

User's recommendation: There are many dealerships out there.

Jessie I Gej
map-marker Raleigh, North Carolina


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Fred Anderson Nissan in Raleigh. He left his car for a noise in the right wheel on turns. The first time it was dropped off, you guys tried to tell me the noise was from cans under the front seat. Noise was still there when I picked it up. I don't work 8 to 5. I get off at 8 pm at night from a financial institution. Have now dropped the car off the 2nd time. NO LOANER CAR. YOU SHUTTLED ME TO WORK AND LEFT IT TO ME TO FIND MY WAY HOME!!!! Now your telling me that there is a heat shield problem? I am thinking you guys don't know what the **** you are doing.
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Reason of review:
Poor customer service

Preferred solution: Price reduction

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