Short Review on September 21, 2016
Greedy, money hungry animals with no morals or concern. Mr anderson should not be in the car business. Take your car else where for service.
Hickory, North Carolina
Reason of review
Poor customer service
Alert! Anderson – NISSAN of Asheville, NC 629 Brevard Rd. 28806 – Has poor to no sales integrity and terrible customer service follow up. Background: Purchased a relatively expensive used vehicle ( $26,500 ) and made a verbal agreement with the sales person to get a second set of keys made for this car not a problem. Evidently yes, I have e-mailed and called the sales person several times to get him to follow up on this promise that was made at face value. On my first visit to the dealership after purchasing the vehicle they pretended they did not know what the arrangement was even though it was written up on the work order. Now on my second visit after having the car in the shop for two weeks they called me telling me that they have taken care of everything and the car is ready to be picked up. To my surprise, they cut a valet key that does not start the car which is completely useless as second set of spare keys apparently the ignition key cost $70 dollars and is microchip in coded. They, actually had the nerve of telling me that this was the agreement made to you by the sales representative. Furthermore, that I didn't know the facts . Besides, having terrible after sales customer service I find this outfit cheap and petty and having no moral integrity what so ever.
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