
Fred Anderson Kia of Greenville
Fred Anderson Kia of Greenville Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fred Anderson Kia of Greenville has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
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Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
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Verified ReviewerService Department
The navigation system in my 2023 Sportage with 13700 miles was malfunctioning. After almost 60 minutes the service tech told me if they updated the system it could take 6 hours but I could update in only 15 minutes, which absolutely made no sense.
The service dept.
sent me home with a copy of Kia's "Technical Service Bulletin#208" and told me to follow the instructions.
I called and asked to speak with the service manager and was told he was busy but would call me back...that was two and a half days ago!
I would expect that a vehicle still under the manufacturers warranty would be serviced by their dealer network but guess Fred Anderson Kia service dept. has a different understanding of what constituents customer service.
Preferred solution: Explain to me why the dealer would not address the problem with the navigation system, especially since the car is still under warranty.
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