Everett M Orz

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Service Department

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The navigation system in my 2023 Sportage with 13700 miles was malfunctioning. After almost 60 minutes the service tech told me if they updated the system it could take 6 hours but I could update in only 15 minutes, which absolutely made no sense.

The service dept.

sent me home with a copy of Kia's "Technical Service Bulletin#208" and told me to follow the instructions.

I called and asked to speak with the service manager and was told he was busy but would call me back...that was two and a half days ago!

I would expect that a vehicle still under the manufacturers warranty would be serviced by their dealer network but guess Fred Anderson Kia service dept. has a different understanding of what constituents customer service.

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Preferred solution: Explain to me why the dealer would not address the problem with the navigation system, especially since the car is still under warranty.

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