Fratt Dental Corporation

My wife was scheduled for knee surgery. She went to Bright Now dental to get a pre-surgery check to make sure there was no infection in her mouth.

This is a routine requirement before any surgery. The dentist at Bright Now in Lawndale seemed to be OK with signing the form until the front office got involved. Suddenly she needed over $1200 worth of work before the dentist would sign the surgery consent form. All the form was asking was whether there was any infection in her mouth, not if there was any dental work that needed to be done.

She asked to see the recommendations and was told that they were not able to share this with patients. My wife was certified for medical office work and knew this was not true. In fact, the office was required by law to give this information to the patient. After some tense confrontation, the person at Bright Now gave in and gave her a copy.

None of the work they listed was urgent and none of the work showed any evidence of infection, but they still refused to sign the consent form. At my urging, she went to my dentist and the consent form was signed after a routine checkup. They still send mail requesting she come back to them which pissed me off enough to write this review.

I would not recommend this dental office to an enemy.

Well I think this office used to be Western Dental at one time. I called to schedule for my 2 kids to have their teeth cleaning. A day before I my appointment, someone from the dentist office called to confirm my appoinment, I then asked her that how long will it take for my kids to be done with the teeth cleaning procedure, she then told me that it will take approximately 45 min. to 1 hour for each of the children. I to her that I have a meeting tomorrow so I just wants to make sure that this I would have time to spare.

The next morning, I took my childrens to the dentist office(Fratt Dental Corporation)on Katella in Anaheim. I came in, talk to on of the receptionist(which later told me shes an Asst Mgr) and want to confirm once again of the procedure because I don't really have much time and my children needs to get back to school. She then told me that again at most 1 hour per each children. I waited and waited....

She came out with my file for an update with seem unreasonable(retarded) well, let that one slide.

A moment later she told me that the office only have one dentist in the office in today, so that for each child only receive a routine checkup and an Xray. If the time spare...they can do the children cleaning procedure. THEN, I'll need to reschedule a next appointment if I want the teeth cleaning for my children.(which make no sence. I just go their to waste all my time for that, thats a no brainer) I told her that I made this appoinment for teeth cleaning and not for a routine checkup and/or the xray. Thats a waste of my time and my children had been out of school for this, your office staff could had told me that when I call in for the appoinment.I wouldn't have never made this appointment. I took off work and my children took off school. She (the Asst Office Mgr.)then changes her story and said thats their office procedures- Thats is Bullcraps I tell you. Then I ask to speak to someone in a higher position. I got to talk to the Mgr. and she is full of *** too. Bad customer service and incompetent.