FranklinWH

I installed two batteries to my existing solar system. The installation took two days and the commissioning took about 30 minutes to get it up and running.

Since the install Ive installed a car charger to one of the Smart Circuits. During the install there was an issue with the solar not providing power, the electrician contacted FWH tech support and within minutes of talking to support had the system back up and running. The FranklinWH app is well done and easy to use. Before I purchased a battery system I did a lot or research.

I contacted Franklin with my questions and they answered them all and were very helpful.

I was hesitant to go with such a new company but their product has been great so far and Ive had no problems. Would highly recommend.

I purchased a Franklin Whole Home battery system late last year.

I have reported MULTIPLE defects. I have spent considerable time documenting these defects.

Franklin has treated me very poorly.

Generally they do NO let me know whether they have confirmed a defect that I have reported leaving me in the dark.

When I ask if a reported defect has been confirmed, they do not respond.

If they say they are working on it, I assume that means they have confirmed the defect. Although I have asked for when they expect to have fixed a bug, they dont respond with an expected date. We are working on it.

I have explicitly requested a call back about one particular bug. I had been asked to provide documentation, and I did.

However, when I asked to person to whom I had sent the documentation to please call me, I get no callback.

I have filed a complaint warranty claim on the $18,000 purchase. That was well over a month ago. They have yet to respond.

I would advise anyone seeking to purchase a solar battery to avoid Franklin WH:

1. The product which they shop has known defects that they do not disclose.

2.

The product was poorly tested before being brought to market.

3. The company is non-responsive to request for information on the expected time frame to fix defects.

4. The company is non-responsive to warranty claims.

I have given Franklins managers ample opportunity to address these issues.

They have not.

I advise you to avoid this company as for the reasons above. They do NOT deserve your business.

I spent $18,000 for a battery backup for my home solar system. I purchased the Franklin Whole Home product.

I regret that decision.

Within a month of purchase, the associated app detected that the system has shut down to protect itself.

The attached email outlines what happened after that.

I sent the email on Thursday, February 2. I asked for a management response by midnight on Wednesday, February 8.

It is not past noon on Thursday, February 9, and I have received no response.

I don't know how others would feel, but having spent $18,000 on their product, I would have expected someone in management to take this matter seriously and send some sort of response.

The silence tells me a lot about the company. Either the lower level people do not pass communications on to management, or management does not think providing a dysfunction app and part-time tech support for a $18,000 customer is very important.