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Horrible support and a horrible app

1.3
FranklinWH - Horrible support and a horrible app
Original review updated by user Feb 09, 2023
I spent $18,000 for a battery backup for my home solar system. I purchased the Franklin Whole Home product. I regret that decision. Within a month of purchase, the associated app detected that the system has shut down to protect itself. The attached email outlines what...
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#4357064 Review #4357064 is a subjective opinion of poster.
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I want a written commitment from senior management how they will fix the identified problems and when that will be accomplished. If they don't have a plan to fix them, future customers should know that they will be getting a *** product.

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