
FranklinWH
FranklinWH Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FranklinWH has 2.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability, Fast install, Great batteries.
Cons: Are, False advertiding, Initial cost.Recent recommendations regarding this business are as follows: "Do not purchase the Franklin WH battery system because it does not work as advertised.", "Highly recommended", "Find another vendor", "Avoid Franklin Whole Home if you want a company that cares about its customers".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FranklinWH has 2.3 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Availability, Fast install, Great batteries.
Cons: Are, False advertiding, Initial cost.Recent recommendations regarding this business are as follows: "Do not purchase the Franklin WH battery system because it does not work as advertised.", "Highly recommended", "Find another vendor", "Avoid Franklin Whole Home if you want a company that cares about its customers".
Review authors value the most Billing Practices and Website. Consumers are not pleased with Diversity of Products or Services and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews


This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct doesn’t perform as advetised
The a gate is purported to switch to battery power within 15-16 milliseconds in the event the grid goes down. We have yet to see that actually happen and have submitted several trouble tickets but no fix.
- False advertiding
Preferred solution: Full refund
User's recommendation: Do not purchase the Franklin WH battery system because it does not work as advertised.

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat product
I installed two batteries to my existing solar system. The installation took two days and the commissioning took about 30 minutes to get it up and running.
Since the install Ive installed a car charger to one of the Smart Circuits. During the install there was an issue with the solar not providing power, the electrician contacted FWH tech support and within minutes of talking to support had the system back up and running. The FranklinWH app is well done and easy to use. Before I purchased a battery system I did a lot or research.
I contacted Franklin with my questions and they answered them all and were very helpful.
I was hesitant to go with such a new company but their product has been great so far and Ive had no problems. Would highly recommend.
- Fast install
- Great batteries
- Initial cost
User's recommendation: Highly recommended

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct does not work as advertised
I purchased a Franklin Whole Home battery system late last year.
I have reported MULTIPLE defects. I have spent considerable time documenting these defects.
Franklin has treated me very poorly.
Generally they do NO let me know whether they have confirmed a defect that I have reported leaving me in the dark.
When I ask if a reported defect has been confirmed, they do not respond.
If they say they are working on it, I assume that means they have confirmed the defect. Although I have asked for when they expect to have fixed a bug, they dont respond with an expected date. We are working on it.
I have explicitly requested a call back about one particular bug. I had been asked to provide documentation, and I did.
However, when I asked to person to whom I had sent the documentation to please call me, I get no callback.
I have filed a complaint warranty claim on the $18,000 purchase. That was well over a month ago. They have yet to respond.
I would advise anyone seeking to purchase a solar battery to avoid Franklin WH:
1. The product which they shop has known defects that they do not disclose.
2.
The product was poorly tested before being brought to market.
3. The company is non-responsive to request for information on the expected time frame to fix defects.
4. The company is non-responsive to warranty claims.
I have given Franklins managers ample opportunity to address these issues.
They have not.
I advise you to avoid this company as for the reasons above. They do NOT deserve your business.
- Availability
- Ship defective product
- Are
Preferred solution: Full refund
User's recommendation: Find another vendor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible support and a horrible app
I spent $18,000 for a battery backup for my home solar system. I purchased the Franklin Whole Home product.
I regret that decision.
Within a month of purchase, the associated app detected that the system has shut down to protect itself.
The attached email outlines what happened after that.
I sent the email on Thursday, February 2. I asked for a management response by midnight on Wednesday, February 8.
It is not past noon on Thursday, February 9, and I have received no response.
I don't know how others would feel, but having spent $18,000 on their product, I would have expected someone in management to take this matter seriously and send some sort of response.
The silence tells me a lot about the company. Either the lower level people do not pass communications on to management, or management does not think providing a dysfunction app and part-time tech support for a $18,000 customer is very important.
Preferred solution: I want a written commitment from senior management how they will fix the identified problems and when that will be accomplished. If they don't have a plan to fix them, future customers should know that they will be getting a *** product.
User's recommendation: Avoid Franklin Whole Home if you want a company that cares about its customers
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