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We set up automatic withdrawal with them, in which they didn't tell us the first one wouldn't be withdrawn so we incurred a late fee which they did refund. However, we can only set up the account to withdrawal on the 1st of the month when the payment is due, no sooner....
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1.2
#1046290
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I submitted an appraisal to remove PMI from my conventional loan after their rep told me to do so. After I paid $700 out of pocket and went to submit it, it was then they said, "...oh we have to take care of that. We can't use your appraisal." They don't return phone...
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1.0
I didn't like
  • Service and hidden pmi policies
  • Pmi removal policy
  • Customer service
#1020079
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We financed a new construction home with them and were informed that escrow would over fund due to how real estate taxes were collected. We were told not to worry as would be refunded at year end. We looked online at the start of the year and saw the refund check had...
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1.4
I didn't like
  • Making up things just to appease us and get us out of their hair
  • No one spending time to ascertain the truth
#998348
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Franklin American Mortgage Website Review

Franklin American Mortgage
#1050004
1.0
On numerous occasions I have had issues logging in to pay my mortgage on line. Tried different browsers with no luck. I get a message error "website cannot display the page". I have to call customer service who are useless in resolving the problem and offer no help except "try later". The website is horrible.
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Short Review for July 08, 2016, Pc_payment

Franklin American Mortgage
#879009
Why make so hard to pay danm
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Mortgage Company Review

Franklin American Mortgage
#835494
By far the WORST company i ever worked for! Glad i left! Would never go back
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Franklin American Mortgage Mortgage Review

Franklin American Mortgage
#699507
I am simply waiting on my mortgage payment to be sent to my home its late because they havent sent it out and im not paying late charges its not my fault.
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About half of the customer service representatives are terrible. You can tell the moment they answer if they are going to be helpful by the tone of their voice. Now it is to the point to where if I get a bad one, I hang up and call back right away. I actually got one...
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1.2
#981693
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This is the crappiest company I have ever delt with my problem are all over the place 1st the claims department. In aug 2016 I had a water leak called my insurance company had a check mailed to me in week GREAT had to endorse it and send it to my mortgage company, ok...
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1.0
#970049
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Customer service ask me the same questions over and over every month I call in to make a payment, like pulling teeth to get one payment proccessed. I fell behind after a terrible aut accident which I was hospitlized for a week and out of work for 11 weeks. Therefore I...
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Anonymous
Anonymous

Almost the exact thing happened to me with this terrible company... no help at all..

1.7
I didn't like
  • Customer service
#968603
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This is one of the most frustrating companies to work with. I had a tree fall on my house in August and they hijacked my insurance money so I can't just get the work done and pay the contractors. I have to get their approval and send in tons of paperwork for everything...
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#946533
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They have stolen over 2000 dollars from us and will NOT return. We have no account with them. WE have been working over 40 days to get our money back. They will not return calls anymore. We have contacted attorney general but still nothing. They arent our mortgage...
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Anonymous
Anonymous

I am having a similar experience - I am going to report them to the Consumer Fraud Protection Bureau if I don't get my money back next week.

1.0
#934477
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I have owned five homes, initiating mortgages with different lenders and most of those were sold on the secondary market, so I've dealt with a few mortgage companies. These people are the absolute worst. They bought our mortgage from another company and failed to pay...
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Anonymous
Anonymous

Why not just write to the president of the company or the BBB? Seems like a lot of trouble to write multiple bad reviews all over the Internet that could be resolved with the ...

1.4
#918020
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Both of my parent passed away in 3 months and I am the executor of their estate. Their mortgage was with Franklin American and the company was the worst to work with. I went through probate fast ( 3 weeks) just to talk to them and made sure I did my part to make sure...
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1.0
#893077
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