
Unclaimed
Frankies Auto Sales Reviews
25K
CLAIMED LOSSES
4
TOTAL REVIEWS
2.8K
PAGE VIEWS
New Reviewer
Excellent
Jan 2018 bought Toyota Camry Excellent transaction, had windows tinted, promptly took care of any issues.
ID
Location
Flushing, New York
Reason of review
Good quality and good customer service.
2007 Chevrolet Venture Review
I went to Frankies Auto sale to get a vehicle for my business so they show me a mini van $1000 down so I test drive it the van is perfect go inside do the paper work give them $1300 cash sign the papers get outside its a totally diffrent vehicle from the the one that i test drove and they wouldnt give me my money back,they have gone out out business on covington pike thank GOD
ID
Location
Bellevue, Washington
Reason of review
Not as described/ advertised
HORRIBLE TAKE MONEY DONT-CARE BUSINESS
RUN FOR THE HEELS! DO NOT BUY A VEHICLE FROM FRANKIE'S I DEEPLY REGRET IT AND I'M NOT FROM MEMPHIS! WITHIN THREE WKS TO A MONTH OF ME HAVING MY CAR FROM THEM I'VE HAD 4 MAJOR PROBLEMS AND HAVE SPENT HUNDREDS OF DOLLARS TO REPAIR WHAT I'VE CONSTANTLY TOLD THEM WHAT WAS WRONG. IT HASN'T BEEN TWO MONTHS YET AND I'M STILL REPARING AND PAYING THEM A CAR NOTE. DO YOURSELF A FAVOR DON'T GET INVOLVED WITH THEM AND GET A LAWYER. ITS NOT FAIR AND THE FAT MANAGER WHO WAS TOO BUSY COMPLAINING ABOUT ME STEPPING BEHIND THE DESK WAS SO RUDE!
1 comment
ID
Location
Memphis, Tennessee
Reason of review
Damaged or defective
Loss
$10
Preferred solution
Full refund
New Reviewer
Frankie's Auto Sales, Memphis, TN.
Update by user Mar 11, 2013
Complaint filed with Tennessee Attorney General's Consumer Affairs on 3-11-2013. Lawsuit pending.
Update by user Nov 11, 2012
Frankie\'s, also d/b/a Airport Auto Sales, Owner Frankie Alexander have failed to respond to my complaint filed with the Midsouth Better Business Bureau. I will now file a Complaint with the Tennessee Attorney Generals Office, and file suit against Frankie\'s.
Original review posted by user Oct 11, 2012
I purchased a 2003 Corvette on July 18, 2012, and discovered a major engine oil leak within the first 36 hours. Met with General Manager Jerry Bussey who agreed to fix the engine leak if I closed my BBB Complaint. Jerry Bussey told me that Frankie's was founded on "Integrity" and "doing the right thing" After several trips back and forth from Jackson to Memphis, logging over 1500 miles, the engine is still leaking oil. The vehicle has numerous problems with suspension, electrical, and computer, and has cost me additional thousands of dollars in the first 60 days. The Owner Frankie Alexander has fired the Salesman, Service Manager, and General Manager since I purchased the car. Last week, I brought the car back to Frankie's as scheduled by their Service Department. Once again they put dye in the engine oil and determined that the oil pan was still leaking. They had the oil pan resurfaced/machined, however this just created a new engine leak. The owner Frankie Alexander refused to complete the engine repair that his General Manager agreed to fix. All "Integrity" left the building with Jerry Bussey! Frankie Alexander sent his Sales Manager Tony Littoe to send me away, with measured antagonism by stating "I wouldn't have turned wrench one to repair your car." "What did you expect, the car is ten years old, you had Jerry Bussey bent over because you filed a BBB Complaint, we don't care, we get complaints all the time..." Nice attitude from the Sales Manager, so buyer beware, if you buy one of their ten year old Corvettes, Mercedes, BMW's, Lexus that they feature in the first front rows, you may get a lemon like mine, "what did you expect". So Frankie's started a repair that they do not have the competence to do; and then after tearing the engine apart three times, and creating a new oil leak, fail to complete the job as agreed to by their agent/representative. Now the engine is at risk for further damage due to their negligence and failure to complete the repairs.
13 comments
ID
Location
Houston, Texas
Loss
$25000
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