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Frankies Auto Sales

Frankies Auto Sales

www.frankiesautosales.com
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5.0 out of 5
Based on 1 review from registered users.
5.0
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1 rated review | Is this your business?
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Frankies Auto Sales Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Frankies Auto Sales has a 5.0 star rating from 1 review with 100% positive distribution; customers value product diversity and location but report poor customer service and note the price level is high.

Key Takeaways for Future Customers

  • Expect varied inventory and a convenient location.
  • Check pricing against market rates before buying.
  • Read Frankies Auto Sales reviews and inspect vehicles thoroughly.

Negative Feedback / Risk Areas

  • Recurring customer complaints about service and repairs.
  • Allegations of vehicle condition misrepresentation and refund disputes.
  • Reports of costly post-purchase mechanical problems.

Positive Feedback

One reviewer noted an excellent, prompt transaction and timely issue resolution for windows tinting.

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Media from reviews

Frankies Auto Sales - Frankie's Auto Sales, Memphis, TN.
Frankies Auto Sales - Frankie's Auto Sales, Memphis, TN. - Image 2Frankies Auto Sales - Frankie's Auto Sales, Memphis, TN. - Image 3
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Susan s Elj

Excellent

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5.0

Jan 2018 bought Toyota Camry

Excellent transaction, had windows tinted, promptly took care of any issues.

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Helpful
Anonymous
map-marker Bellevue, Washington

2007 Chevrolet Venture Review

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2.0
AI Highlights
  • - Frankies Auto sale had a $1000 down option.
  • - After the test drive I paid $1300 cash; vehicle was different; refund denied; Covington Pike closed.

I went to Frankies Auto sale to get a vehicle for my business so they show me a mini van $1000 down so I test drive it the van is perfect go inside do the paper work give them $1300 cash sign the papers get outside its a totally diffrent vehicle from the the one that i test drove and they wouldnt give me my money back,they have gone out out business on covington pike thank GOD

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Helpful
Anonymous
map-marker Memphis, Tennessee

HORRIBLE TAKE MONEY DONT-CARE BUSINESS

AI Highlights
  • - Do not buy a vehicle from Frankie’s.
  • - Within 3 weeks to a month, there were four major problems and I spent hundreds on repairs.

RUN FOR THE HEELS! DO NOT BUY A VEHICLE FROM FRANKIE'S I DEEPLY REGRET IT AND I'M NOT FROM MEMPHIS!

WITHIN THREE WKS TO A MONTH OF ME HAVING MY CAR FROM THEM I'VE HAD 4 MAJOR PROBLEMS AND HAVE SPENT HUNDREDS OF DOLLARS TO REPAIR WHAT I'VE CONSTANTLY TOLD THEM WHAT WAS WRONG. IT HASN'T BEEN TWO MONTHS YET AND I'M STILL REPARING AND PAYING THEM A CAR NOTE.

DO YOURSELF A FAVOR DON'T GET INVOLVED WITH THEM AND GET A LAWYER. ITS NOT FAIR AND THE FAT MANAGER WHO WAS TOO BUSY COMPLAINING ABOUT ME STEPPING BEHIND THE DESK WAS SO RUDE!

Loss:
$10

Preferred solution: Full refund

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Comment
1
1 comment
Deasha Ndg

Was the vehicle on warranty?

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Helpful
Michael M Eud

Frankie's Auto Sales, Memphis, TN.

AI Highlights
  • - Oil leak found within 36 hours of purchase.
  • - Bussey would fix if BBB complaint closed.
  • - Alexander fired salesman, service manager, and GM.
Frankies Auto Sales - Frankie's Auto Sales, Memphis, TN.
Frankies Auto Sales - Frankie's Auto Sales, Memphis, TN. - Image 2
Frankies Auto Sales - Frankie's Auto Sales, Memphis, TN. - Image 3
Updated by user Mar 11, 2013

Complaint filed with Tennessee Attorney General's Consumer Affairs on 3-11-2013. Lawsuit pending.

Updated by user Nov 11, 2012

Frankie\'s, also d/b/a Airport Auto Sales, Owner Frankie Alexander have failed to respond to my complaint filed with the Midsouth Better Business Bureau. I will now file a Complaint with the Tennessee Attorney Generals Office, and file suit against Frankie\'s.

Original review Oct 11, 2012

I purchased a 2003 Corvette on July 18, 2012, and discovered a major engine oil leak within the first 36 hours. Met with General Manager Jerry Bussey who agreed to fix the engine leak if I closed my BBB Complaint.

Jerry Bussey told me that Frankie's was founded on "Integrity" and "doing the right thing" After several trips back and forth from Jackson to Memphis, logging over 1500 miles, the engine is still leaking oil. The vehicle has numerous problems with suspension, electrical, and computer, and has cost me additional thousands of dollars in the first 60 days. The Owner Frankie Alexander has fired the Salesman, Service Manager, and General Manager since I purchased the car. Last week, I brought the car back to Frankie's as scheduled by their Service Department.

Once again they put dye in the engine oil and determined that the oil pan was still leaking. They had the oil pan resurfaced/machined, however this just created a new engine leak. The owner Frankie Alexander refused to complete the engine repair that his General Manager agreed to fix. All "Integrity" left the building with Jerry Bussey!

Frankie Alexander sent his Sales Manager Tony Littoe to send me away, with measured antagonism by stating "I wouldn't have turned wrench one to repair your car." "What did you expect, the car is ten years old, you had Jerry Bussey bent over because you filed a BBB Complaint, we don't care, we get complaints all the time..." Nice attitude from the Sales Manager, so buyer beware, if you buy one of their ten year old Corvettes, Mercedes, BMW's, Lexus that they feature in the first front rows, you may get a lemon like mine, "what did you expect".

So Frankie's started a repair that they do not have the competence to do; and then after tearing the engine apart three times, and creating a new oil leak, fail to complete the job as agreed to by their agent/representative. Now the engine is at risk for further damage due to their negligence and failure to complete the repairs.

Loss:
$25000
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Comment
18
13 comments
Guest

It happened to me too they need to be shut down...

Reply
1
Guest

Stay away from this place!

Live in neighboring state and saw a car for my 16 yr old and set up an inspection with a national mobile inspection co. for which I paid $130 up front.

The appt. was set up for the next morning at 10AM - when the inspector arrives he is told the car isn't there, it has been sent to auction. I give the benefit of doubt, they bring car back and I get another inspection arranged the next day - find out tires are completely dry rotted - not safe to drive!

This is a bush-league outfit.

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3
Guest

I bought a car there and got fifty shades of deception! DON'T BUY A CAR At FRANKIE'S!!!!

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2
Guest

Always have every inch of a car from Frankies checked, and checked again before you sign your name. Especially the Mercedes, BMW's, Lexus, and high end used cars, they all have mechanical issues.

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3
Guest

So sorry to hear about another lemon sold by Frankies!

Frankies gets most of their cars out of Florida.

They buy "pretty cars" that run poorly, buy them cheap, clean em up, mark.em up. They have no respect for a customer after the paperwork is signed. After the sale, it's "duck, tuck and roll" and distance themselves from any customer complaint. Customer Service is just a facade before the sale.

Buyer beware with this stock of vehicles. Either bring a great mechanic with you, or RUN to another reputable car dealership.

Reply
2
Guest

I brought a forenza from Franklie's Auto and three months later the car started to run hot. I got a mechanic to look at the car and he said I needed an thermostat and thats when he found the rust in the engine.

I call Franklie's Auto and he said I brought the car as is no refund. Not only have I been overcharge for the car, but also has a car with rust in it.

I have been putting parts after parts on this car and I am still having problems and it have not been a year. I did some research on this car and found out it came from Florida.

Reply
1
Michael M Eud

It is your choice and desicion to do business with Frankie's. I have shared my nightmare with you.

I have been in a customer service industry for over twenty five years, and the unfair practices and behaviors of the management and staff would notbe acceptable in any other business. Take your chances?

Reply
2
Guest

There is always two sides to every story. We have read just one side.

I am not advocating for or against the consumer or the dealership. I have purchased a Toyota Camry, Ford Mustang, and Chevy Silverado from Frankies. They were all great cars, and none of them cost me over $8000.00. This has been in the last five years.

We still own the Mustang and it has been wonderful. We had some minor issues when we first purchased the car, and the dealership handled them all without fail. I dealt with a young General Manager, which I believe was Dale.

He was friendly and was very concerned about my problems. I am looking at purchasing another car and I will definitely consider Frankie's again......

Reply
1
Guest

Thanks for posting. I needed to be more cautious about car buying from them. This post was sobering.

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2
Guest

See Frankie Alexander on bustedmugshots.com, a classic ***!!!!!

Reply
3
Guest

Big deal on a Vett 1 years old this is common. New pan seal and silicone akes things all right.

You spent moe on fuel running back anforth than by havng the repair done your self. :cry :cry :cry

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Helpful
Michael M Eud

Frankie's, d/b/a Frankie's, Airport Auto Sales, Frankie's Autos Owner Frankie Alexander.

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Helpful
Michael M Eud

Correction, the complainant is from Jackson, Tennessee, not Houston, Texas as posted.

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