FrankieandBennys
FrankieandBennys Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FrankieandBennys has a 2.0 star rating from 2 reviews; consumers are mostly dissatisfied and recent FrankieandBennys reviews warn to "Don't order sweets".
Positive Feedback
The main meal was described as nice by one customer, indicating some dishes meet expectations.
Negative Feedback / Risk Areas
- Reports of suspected food poisoning and a manager who did not follow up, central to FrankieandBennys customer complaints.
- Small portion sizes and high price level, with desserts criticized as inadequate.
- Poor customer service experiences and issues around refunds or discounts were mentioned.
Key Takeaways for Future Customers
- Consider the high prices relative to portion size before dining.
- Avoid ordering sweets or the ice cream based on recent feedback.
- Expect to escalate issues if seeking compensation, as customer service follow-up may be limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FrankieandBennys has a 2.0 star rating from 2 reviews; consumers are mostly dissatisfied and recent FrankieandBennys reviews warn to "Don't order sweets".
Positive Feedback
The main meal was described as nice by one customer, indicating some dishes meet expectations.
Negative Feedback / Risk Areas
- Reports of suspected food poisoning and a manager who did not follow up, central to FrankieandBennys customer complaints.
- Small portion sizes and high price level, with desserts criticized as inadequate.
- Poor customer service experiences and issues around refunds or discounts were mentioned.
Key Takeaways for Future Customers
- Consider the high prices relative to portion size before dining.
- Avoid ordering sweets or the ice cream based on recent feedback.
- Expect to escalate issues if seeking compensation, as customer service follow-up may be limited.
Turn one complaint into a collective action
Bonnyrigg, Midlothian
Food poisoning waiting for manger to call back it's now coming to 2 weeks ago
- - Calamari caused stomach pain with diarrhoea and vomiting.
- - Calamari removed from the bill by Manager Leanne Taylor; advised to call 111 or Boots.
On the Thursday 30th/10/25 me and my Husband went to Frankie & Benny's he ordered chicken burger i myself ordered calamari after about 20 minutes i started to experience pain in my tummy, I had paracetamol, I told the staff she sent the manager to speak to us Leanne Taylor she took the calamari off the bill. During the whole time I had diarrea n vomiting, 3/4 times Manager advised us to call 111 or go to the nearest chemist which was Boots chemist took my number she said she would call us the next day we'll I'm still waiting!!!
- No consideration
Preferred solution: Full refund
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Verified ReviewerCompain about food
- - The main meal was nice but smaller than expected.
- - The ice cream was two tiny bits with sauce and the price seems high; I won't order again.
Rubbish
Hi myself and my son went to mederhall restaurant today
The main meal was nice but smaller than user
Then i ordered icecream which i was discussed with they were two tiny bits of icecream with sauce i woulnt give that to a baby
The prices you charge for it they should be more
I will never order again iand i will be tell my family &friend not to order it
Preferred solution: Apology
User's recommendation: Don't order sweets
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