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Verified Reviewer
| map-marker Bengaluru, Karnataka

Delay services at immigration at Frankfurt airport

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Really bad experience at immigration. Staff is not efficient and not bothered for passengers.

Only one counter is working thats to taking care of crew, other fellows were eating his dinner. Your senior should take necessary steps so that passengers should not suffered.

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User's recommendation: Immigration staff should be efficient and more counters should be open.

Kerry W Ome
map-marker Frankfurt, Hesse

Lost and found no answer

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Left phone right on ticket agents desk leaving for flight from Frankfurt to Oslo. No one came in flight to ask about who left it before (delayed) take off, then sent to lost and found where I can se it and I filed the necessary paperwork online days ago, no response.

No one answers phone or in office or it is busy. Complaints all over the web and even inference that the office is shady as people have been notified that people are attempting to get into locked devices!? Seems crazy given Germanys reputation for efficiency and honesty.

This lack of service has impacted my tripI assumed it could be overnighted and have called and called. Guess now I get a new phone$$$$

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  • Bureaucracy that leads nowhere
  • Unhelpful employees
  • Delays

Preferred solution: Deliver product or service ordered

User's recommendation: Awful

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