New Reviewer

Bait and Switch

Called a number of leak detection companies and they all quoted me around $300. I settled on Frank Gay services, they were able to make it to my house sooner than others. On the phone, I explained I have a leak somewhere and can't find it. My water bill was over $600 (for two ppl, no pool). There was a $39 fee to come out, no probably. When the technician arrived, I explained the situation and let him know that I have a crawl space and concrete slab as well as an irrigation system. I was then told it would be $259. Ok, this seemed reasonable. Tech goes into the crawl space and confirms no leak there. He also does not believe it was in the irrigation system, which left the concrete slab. And then the bait and switch occurred. Now the price is $800. I refused this, knowing that $300 is the average for a FULL leak inspection. I would never use this company due to the unethical approach they take to bait and switch clients. FIND SOMEONE ELSE, THEY ARE NOT WORTH IT. I have a leak detection company coming out to the house in 3 days and the cost for the FULL service $350. RIPE OFF ARTIST'S WORK HERE. MANAGEMENT DOES NOT CARE AND WILL SIMPLY DISCARD YOUR FRUSTRATION!

User's recommendation: AVOID EVER USING FRANK GAY.

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ID
#4057123 Review #4057123 is a subjective opinion of poster.
Location
Winter Park, Florida
Pros
  • Availability
Cons
  • Price gauging
  • Bait and switch
  • Management is unreachable
Preferred solution
Price reduction

Over-charging to seemingly ignorant customer

I called and asked for an approximate cost to install a split a/c in my sunroom. They wanted to charge $15,000!!! Are you joking? On what planet is that price even remotely acceptable? The unit itself is only $1,700! So to connect the condenser, use a hole-saw, mount the blower, and turn it on is $15k??? Frank Gay is GAY AF!

User's recommendation: Call around, please for your own sake!!!

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ID
#4048259 Review #4048259 is a subjective opinion of poster.
Location
Winter Park, Florida

Ripped off and could have burned my house down

Frank Gay Services - Ripped off and could have burned my house down
Frank Gay Services - Ripped off and could have burned my house down
Frank Gay Services - Ripped off and could have burned my house down
Nothing but problems with frank gay since our ac installed, we paid for and contracted for a mid level unit but they ripped us off and installed a bottom of the line unit which we didn't find out til last week. they installed the drain pipe improperly and had to come fix that, they didn't install the proper circuit breaker until right before the inspection leaving us unsafe at that point, the thermostat they installed didn't work properly and then the other night the safety box circuit breakers burned and I have been advised that likely it was due to improper connections as well as notified that box is considered outdated and should have been replaced at install. They are negligent and don't take responsibility. All I wanted was them to pay the company that already came out and fixed their mistakes to install the unit they owe us but they wouldn't, they wanted to waste more of my time and energy getting multiple estimates so they could pick who they will pay to install. Nope, not gonna happen. Their negligence could have burned my house down now they wanna decide who gets to put the unit I paid for in, I don't think so
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ID
#3344809 Review #3344809 is a subjective opinion of poster.
Location
Kissimmee, Florida
New Reviewer

Frank *** Services Plumbing, Electrical, Air Conditioning Services in Orlando Florida is a SCAM, RIPOFF, DIRTY BUSINESS PRACTICES

This company (Frank *** Services Plumbing, Electrical, Air Conditioning Services in Orlando Florida)is a SCAM, RIPOFF, DIRTY BUSINESS PRACTICES...with a capital SRDP. They have a high employee turn over and management is a mess. They will come out to your home. Tell you a 2 hour job is 4 hours. They then take the first hour to walk around and ask you what you want and if this and that is ok. If we new what the *** we were doing we wouldnt have called them. So they waste the first hour doing that. Then there never prepared. So they have to walk back and forth to there trucks to keep getting supplies. That waste another hour as it happens very often as they're eating and drinking and smoking on your money. They finally get to the job which only take an hour. Than they waste the final hour with clean up. back and forth to the truck. They sit in there vehicle for 15-20 minutes preparing an invoice. Then when you get the invoice they will charge you for an 8 hour job and look at you as if its ok after they just told you it was a 4 hour job because the had 2 guys. I use to work for this company so I know first hand that they're a scam. The only reason they have alot of good google reviews is because the pay for birdseye.com a management repuation repair company. They filter out all the negative reviews and only kep the good ones. If you google search them you will see what I mean about birdseye.
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1 comment
#1585301

Consumer . I used to work for this idiot.

And I can tell you, usually Frank *** will threaten you with slander if you give him a bad review. He just don't see this site. Need a good laugh? Check him out on Yelp.

I myself will be in court with him in Tavares Florida on October 30 2018 at 9:00 AM your welcome to come and confront him. 5th floor Honorable Terry Neal

ID
#1103619 Review #1103619 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Full refund