Katherine S Dqj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Requesting a reply to previous attempts to contact

Twice now, I have contacted you about issues with the way I was treated at a Franciscan facility. (Once in your follow-up survey and once through email.) Both times I have received an auto-reply, but no personal response. I think you at least owe me the curtesy of a reply when I have addressed real concerns. Kate Schlobohm
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Pros:
  • New facilities in my area
Cons:
  • Not responsive to complaints

Preferred solution: Apology

Fannye Bpg
map-marker Greenwood, Indiana

Complaining

Been trying to rectify a bill for nine months, you admit its your fault, but you wont fix it. I called and I called and I call. Please advise me who the federal agency is that regulates you so I can put a stop to this. I will never use your hospital again. I can go to any hospital in the city because of my insurance youve lost my business you tried to kill me once and then will not rectify my bill even though you have admitted to me that its your fault and whenever I call, I just keep getting ran around. Ran around ran around. Im gonna transfer you sir. I will transfer you sir
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Anonymous
map-marker Auburn, Washington

BAD CAUTERIZE NASAL PROCURE !

I had gotten an CAUTERIZE NASAL PROCURE ! This month it did'nt WORK ! I had to get another ENT Doctor from another Hosptial. I refuse to pay for this billing ! But I keep getting harass.I WANT that Doctor to pay it take it out of his PAYCHECK! Or It's Court Time ! OR IT"S ON !!!
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User's recommendation: Please be careful of the refferals you never know what you're getting ?

Anonymous
map-marker Silverdale, Washington

Claimed that my payment didn't come

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Sent payment out on the 1st of the month, you claimed I didn't send it. If it didn't show,please send address to send another check
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Kimberly D Hao

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Verified Reviewer
| map-marker Demotte, Indiana

Home Health - lack of care

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My husband had home health services including a nurse, OT & PT. Almost two weeks ago it was determined that my husband no longer needed a nurse, however still had approved visits from OT & PT but they also stopped. He has two doctors that have said that OT & PT should be continued. I have called the office multiple times along with contacting his former nurse. I cannot get a response from anyone in the Home Health division and am looking for assistance in getting his OT & PT services continued.
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Preferred solution: Deliver product or service ordered

Pierre R Eab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

*** incompetant lab tech at West Seattle

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Lab tech took time sensitive urine specimen and not only forgot about it but then lied when she was asked where it was, claiming she had no recollection. SHE NEEDS to be fired for negligence and lying. SHE is incompetant and perhaps a danger to patients who can possibly be injured by her gross negligence. I will be withdrawing from care at this facility and hope this *** gets a job dishwashing or someplace that doesn't require dealing with humans. Franciscan Health is not the place to go for medical attention
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Cons:
  • Negligent employee

Preferred solution: removal of negligent lab tech

User's recommendation: Don't use them if you want good medical practitioners

Anonymous
map-marker Seattle, Washington

Wife marjory conn has received very poor attention to her health concerns for past six months

Since april we have been seeking answers for back pain which has seriously affected my abilities .. our efforts are frustrating to say the least .. condition has not been resolved and we really would like to have an or some answears
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Anonymous

Franciscan Health - Customer Care Review

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I recently went to the new lowell,in franciscan. I was there once before and I live in the same town. I was going for a health assessment for my employer. I got there early and got in pretty fast. I have seen the doctor once before. She comes innto the room with her hand held computer. She is not american and really has a accent hard to understand. She runs through my stuff on the assessment and asks me if I want a bunch of other stuff that wasnt on the assessment. She sounded like a used car salesmen trying to find things she can bill. I didnt get the warm cozy feeling she cared one bit about my health at all. I was really disappointed. I kept looking up at the cross about the door wondering if was going to catch on fire. The doctor had no bed skills or compassion at all....from now on I wll go and drive farther and see another doctor in my network....No wonder our health care system is so screwed up....I felt like I was in an auction house ...doctor was so greedy only caring about what more she can bill...and if I am not mistaken they get like 400.00 for my health assessment paid by my company insurance. Not bad for a half an hours worth of work....NEVER AGAIN HERE.....I know money is what we work for but come on show a little bit of compassion and well being for the patient.....stay away from this place trust me...lowell,in franciscan medical center...
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Reason of review:
Poor customer service

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