Franciscan Health
Franciscan Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Franciscan Health has a 1.9 star rating from 5 reviews and overall negative sentiment; consumers cite poor reliability and high price levels.
Key Takeaways for Future Customers
- Check recent Franciscan Health reviews before booking appointments.
- Verify pricing and ask about billing or refunds upfront to avoid surprises.
- Expect potential delays contacting customer service and follow up in writing.
Negative Feedback / Risk Areas
- Frequent billing disputes and unexplained charges at checkout.
- Poor responsiveness to complaints and trouble reaching customer service.
- Allegations of negligent staff, appointment scheduling issues, and care quality problems.
Positive Feedback
Some customers note new facilities in the area as a benefit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Franciscan Health has a 1.9 star rating from 5 reviews and overall negative sentiment; consumers cite poor reliability and high price levels.
Key Takeaways for Future Customers
- Check recent Franciscan Health reviews before booking appointments.
- Verify pricing and ask about billing or refunds upfront to avoid surprises.
- Expect potential delays contacting customer service and follow up in writing.
Negative Feedback / Risk Areas
- Frequent billing disputes and unexplained charges at checkout.
- Poor responsiveness to complaints and trouble reaching customer service.
- Allegations of negligent staff, appointment scheduling issues, and care quality problems.
Positive Feedback
Some customers note new facilities in the area as a benefit.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam at the office with bills.
- - Time moved 9:00 to 10:00, disagreeing risks losing slot and a $50 fee.
- - Charged $495 for visit, $225 if anything’s done, and coughs not included.
I have an appointment for yesterday, August 27, for 9 am. 24 hours before my visit, the time was changed to 10 am, and if I'm not agreeable for the time, I lose my appointment, and they charge $50 for not canceling my appointment 48 hours before my appointment. It's Wednesday; my work time starts at 6 am, as I work at a warehouse. I already took off for 4 hours, from 6 am to 10 am, and have to be back to work no later than 10:30 am.
I was there at 9:50 am; they gave me a paper to sign, and on it said $225 for the office visit. I immediately asked her, and she replied to me that that price is if they are going to do anything to me. I told her that $225 is too much, and she said if they are not doing anything, then the prices will be lower. Then I went to sit and wait till they called me into the room. 10 minutes later, at 10:10 am, I was in the room, and I also waited for another 10 more minutes for my nurse practitioner. She came into the room, said hi, and asked me how I feel, what is bothering me, and we talked about my cough and prescriptions. She asked me if I wanted to do blood work in 2 weeks?!
That whole talk might have been a maximum of 15 minutes, but when I got out of the room to pay, they charged me $495 just for the visit. Nothing else was done, and they explained to me that the prescriptions are the regular office visit charge and that different questions and symptoms regarding coughs are out of the regular office charge. She knows I have 8 people in the house and a dog; the $495 is way too much for regular people. I'm not rich; she knows it. I just graduated in December and have 3 part-time jobs, and even if I make lots of money, almost $500 just for a doctor's office visit is way too much for one person's charge!
I keep asking them at the checkout desk how come that asking about a cough is not a regular thing to ask the doctor during a regular appointment about what you came for sickness??? And they said it's not included; questions and coughs are out of the office charge, and most of the questions my nurse asked me, not me. So why do I have to pay?!
So I asked that girl at the checkout desk why no one sent me notifications about the price change. She called the lady from the front desk to help her explain, but neither of them could explain why, what for that price, and how questions about how I feel and my cough symptoms are not a regular appointment visit.
I told them the usual price I have always paid for a regular visit like yesterday was $117 - max $147 for 11+ years, and why no one contacted me, emailed, called, or texted me to tell me that the prices have now changed and are going to be much higher??? None of them can answer me and explain why my cough symptoms are not included in the regular office visit?!
When I got back home, I checked my email to see if maybe they sent something, but no, I did not get any emails from them. Only texts with reminders of each of my visits, and none of them have any information about the office visit price. I wonder if it’s because I'm not American; I'm Ukrainian? But for all these 11+ years, I've been hardworking, paying taxes, paying my bills, never committed any crimes, going all by the law, and never received any government assistance or help. Why such a terrible act from them towards me?!
Or is this how they treat everyone who self-pays? They don't care about where you are from; all they care about is profit for them, not patients.
So be very careful; they are scamming people in the office at checkout.
This experience has been nothing short of frustrating and deeply disappointing. I strongly advise others to be cautious when considering this practice, as it seems they prioritize profit over patient care. I will not be returning.
User's recommendation: Not Recommended. Be careful this place care only of their profits!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bryan, Texas
Shanna.mills.@ Franciscan alliance.org
- - Van isn’t working; I need a car, which will take time.
- - I don’t know my manager’s number or email.
- - I want to transfer to Community East for housekeeping; openings exist.
I don't know how to get back and forth to work right now. My van isn't working.
I need a new car, but it'll take a while, and I don't know my manager's number or his email address. I'm just wondering if you could help me get transferred to the one over here at Community East because they have openings for housekeeping doing the same thing I am over there, and it's closer to home. I have no way to get back to work. I have no money until my next paycheck on the 27th of March, so I don't know what to do.
I don't want to take a leave of absence, but if I have to, I might. I don't know what to do; I just need some pointers and some help on this. Is there a way you guys could call me to let me know how to work things out? I don't want to lose my job; I've been there for a year already, but I would like to get transferred over here.
They do have openings for 7:00 a.m. to 3:30 p.m. or 11:30 p.m.
to 7:30 a.m. at Community East.
Preferred solution: I would like to get free rides to work without paying any more I know do I get back and forth to work also I like to get transferred to community East cuz I got the same job that I like over there I'm a closer to home
Horrible nurses working phones and desk
- - Staffing is short, causing long holds and 15-minute wait times.
- - Lack of compassion and curt replies, with concerns about care quality and turnover.
there is always an issue...2 nurses called out today...lunch time...short staffed and short fused it seems
i have lost faith in our health care for many reasons and this location solidifies my feelings
they really don't care you are on hold for 15 min..you call back and they immediately put you back on hold
no compassion
i have seen total staff turn over
hard to explain yourself on the phone with them when they reply with clenched teeth
User's recommendation: find another location..not Greenwood IN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequesting a reply to previous attempts to contact
- - Contacted a Franciscan facility about how they were treated.
- - They received auto-replies but no personal response and request a personal reply.
Twice now, I have contacted you about issues with the way I was treated at a Franciscan facility.
(Once in your follow-up survey and once through email.)
Both times I have received an auto-reply, but no personal response. I think you at least owe me the curtesy of a reply when I have addressed real concerns.
Kate Schlobohm
- New facilities in my area
- Not responsive to complaints
Preferred solution: Apology
Complaining
- - Billing issue unresolved for nine months; fault acknowledged but not fixed, with repeated calls.
- - Says they will never use the hospital again.
Been trying to rectify a bill for nine months, you admit its your fault, but you wont fix it. I called and I called and I call.
Please advise me who the federal agency is that regulates you so I can put a stop to this. I will never use your hospital again. I can go to any hospital in the city because of my insurance youve lost my business you tried to kill me once and then will not rectify my bill even though you have admitted to me that its your fault and whenever I call, I just keep getting ran around. Ran around ran around.
Im gonna transfer you sir. I will transfer you sir
Auburn, Washington
BAD CAUTERIZE NASAL PROCURE !
- - The nasal procedure didn't work this month.
- - I had to see another ENT at another hospital.
- - I won't pay the billing and want the doctor to pay.
I had gotten an CAUTERIZE NASAL PROCURE ! This month it did'nt WORK !
I had to get another ENT Doctor from another Hosptial. I refuse to pay for this billing ! But I keep getting harass.I WANT that Doctor to pay it take it out of his PAYCHECK!
Or It's Court Time ! OR IT"S ON !!!
User's recommendation: Please be careful of the refferals you never know what you're getting ?
Silverdale, Washington
Claimed that my payment didn't come
Sent payment out on the 1st of the month, you claimed I didn't send it. If it didn't show,please send address to send another check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHome Health - lack of care
- - Husband had home health: nurse, OT, and PT.
- - OT and PT were approved but stopped; doctors say they should continue; no response from Home Health.
My husband had home health services including a nurse, OT & PT. Almost two weeks ago it was determined that my husband no longer needed a nurse, however still had approved visits from OT & PT but they also stopped.
He has two doctors that have said that OT & PT should be continued.
I have called the office multiple times along with contacting his former nurse. I cannot get a response from anyone in the Home Health division and am looking for assistance in getting his OT & PT services continued.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** incompetant lab tech at West Seattle
- - Lab tech took a time-sensitive urine specimen, then forgot it and lied.
- - The reviewer will withdraw from care and says Franciscan Health isn't suitable.
Lab tech took time sensitive urine specimen and not only forgot about it but then lied when she was asked where it was, claiming she had no recollection. SHE NEEDS to be fired for negligence and lying.
SHE is incompetant and perhaps a danger to patients who can possibly be injured by her gross negligence.
I will be withdrawing from care at this facility and hope this *** gets a job dishwashing or someplace that doesn't require dealing with humans. Franciscan Health is not the place to go for medical attention
- Negligent employee
Preferred solution: removal of negligent lab tech
User's recommendation: Don't use them if you want good medical practitioners
Seattle, Washington
Wife marjory conn has received very poor attention to her health concerns for past six months
- - Since April we have sought answers for back pain.
- - The back pain has seriously affected my abilities.
- - The condition remains unresolved; we want answers.
Since april we have been seeking answers for back pain which has seriously affected my abilities .. our efforts are frustrating to say the least .. condition has not been resolved and we really would like to have an or some answears
Franciscan Health - Customer Care Review
- - Upsold services not in assessment.
- - Hard to understand due to accent; lacked warmth.
- - Will drive farther to another doctor; never again.
I recently went to the new lowell,in franciscan. I was there once before and I live in the same town.
I was going for a health assessment for my employer. I got there early and got in pretty fast. I have seen the doctor once before. She comes innto the room with her hand held computer.
She is not american and really has a accent hard to understand. She runs through my stuff on the assessment and asks me if I want a bunch of other stuff that wasnt on the assessment. She sounded like a used car salesmen trying to find things she can bill. I didnt get the warm cozy feeling she cared one bit about my health at all.
I was really disappointed. I kept looking up at the cross about the door wondering if was going to catch on fire.
The doctor had no bed skills or compassion at all....from now on I wll go and drive farther and see another doctor in my network....No wonder our health care system is so screwed up....I felt like I was in an auction house ...doctor was so greedy only caring about what more she can bill...and if I am not mistaken they get like 400.00 for my health assessment paid by my company insurance. Not bad for a half an hours worth of work....NEVER AGAIN HERE.....I know money is what we work for but come on show a little bit of compassion and well being for the patient.....stay away from this place trust me...lowell,in franciscan medical center...
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