Francescas
Francescas Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Francescas has 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral. Review authors note high price level and value discounts and location most, while citing problems with customer service and refunds.
Key Takeaways for Future Customers
- Check Francescas reviews and recent shopper feedback before buying online.
- Expect issues with online orders, exchanges, and refund timelines.
- Consider visiting a store for immediate help rather than relying on corporate phone support.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude store associates.
- Reports of refund delays, lost or undelivered orders and billing charged twice.
- Gift card redemption problems and unresponsive corporate support.
Positive Feedback
Some customers report helpful and prompt customer service for e-gift card issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Francescas has 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral. Review authors note high price level and value discounts and location most, while citing problems with customer service and refunds.
Key Takeaways for Future Customers
- Check Francescas reviews and recent shopper feedback before buying online.
- Expect issues with online orders, exchanges, and refund timelines.
- Consider visiting a store for immediate help rather than relying on corporate phone support.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and rude store associates.
- Reports of refund delays, lost or undelivered orders and billing charged twice.
- Gift card redemption problems and unresponsive corporate support.
Positive Feedback
Some customers report helpful and prompt customer service for e-gift card issues.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Zero response from company management for redemption of gift card balance prior to closure
- Gift cards no longer accepted; stores have no merchandise.
- LJ and Fashion Valley managers were rude.
- Corporate did not respond or refund store credit.
Tried to redeem my gift card. There is no merchandise left in the store, and they stopped accepting gift cards over a month ago.
The website given in store cases/stretto, etc., for the acquisition is not even a valid site. The store managers of LJ and Fashion Valley were the rudest people I have ever encountered. I went to both stores today. No response from corporate when given the phone number.
Can’t leave a message and no response by several email addresses. No refund was given for the value of my credit. They tell us to call the customer service number, which is not responding on weekdays, and there is no ability to leave a message prior to the closure.
Store associates were terrible. Horrible way to treat customers.
- No redeeming qualities
- Terrible customer support
- Too young and uneducated store associates
- Garbage merchandise
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerE-gift card
The customer service rep was super kind and helpful, and effectively provided what I called for. He provided prompt service, too!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe online customer service was not very nice.
- Purse ordered for Christmas; address changed to north while in Florida.
- Order did not arrive; never received; refund issued two months later.
I ordered a purse for my daughter for Christmas. I was in Florida at the time that I ordered it but it did not come in time before I left to go north.
I contacted Customer Service and told him that I needed to change the address to my north address, in it hopes I would get it before Christmas. I did not get the order in time for Christmas. I never received the order.
Even though Customer Service told me it was all taken care of that they were able to change the address. After many emails I finally got a refund two months later .
User's recommendation: I would not buy online from francesca’s ever again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
To check on order, the first time I ordered my order was delayed so I reordered and it went through. Now I have 2 orders of the same shipped and received! I only wanted one order.
- Shipment was delayed, order canceled, then reordered a week later and went through.
- I was charged twice for two identical necklace orders.
I ordered necklaces and the shipment said delayed, so the order was not going through so it was canceled, so I thought. So I reordered about a week later and it went through.
Now I received 2 orders of the same, and was charged twice! I do not want both orders of the same thing!
Order# 964****
Order # 963****
- Online orders
Preferred solution: Full refund
User's recommendation: Don’t know yet
Enfield, Enfield
Talk about my order
- I tried to cancel my order and contacted the seller.
- They didn't answer the phone and refused to email.
- I told them I want a refund.
I wanted to cancel my order so I contacted the seller they no answed the phone and after that, they refused to send me a email and ask me why i cancel the order, and then i reply back say i don't wanted it anymore just want to refund back instead
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never got my order.
- Order 861**** hasn't arrived.
- Customer service hasn't answered after multiple calls.
- Refund requested ASAP since it is January.
I sent an email on Dec 18 n this is what it said:
The order number 861**** I havent received. Ive tried to call customer service and no one answers pleasehelp!!
I need it for Christmas
I have tried to call n call n no one answers. Here it January n still no package has arrived.
I want my money back ASAP!!
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