Frames Broker
Frames Broker Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frames Broker has a 2.3 star rating from 1 customer and a 100% unfavorable distribution; consumers are mostly dissatisfied.
Positive Feedback
Reviewers value the website experience and note the price level is medium.
Negative Feedback / Risk Areas
- Customers report poor customer service and communication when orders change.
- Complaints include unexpected billing and a $35 fee during refunds, raising billing and refunds concerns.
- One review highlights prescription handling issues; search Frames Broker customer complaints and Frames Broker reviews before buying.
Key Takeaways for Future Customers
- Read reviews and confirm prescription processing before ordering.
- Check refund and cancellation terms and ask about fees upfront.
- Verify order confirmation by phone if prescription lenses are required.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frames Broker has a 2.3 star rating from 1 customer and a 100% unfavorable distribution; consumers are mostly dissatisfied.
Positive Feedback
Reviewers value the website experience and note the price level is medium.
Negative Feedback / Risk Areas
- Customers report poor customer service and communication when orders change.
- Complaints include unexpected billing and a $35 fee during refunds, raising billing and refunds concerns.
- One review highlights prescription handling issues; search Frames Broker customer complaints and Frames Broker reviews before buying.
Key Takeaways for Future Customers
- Read reviews and confirm prescription processing before ordering.
- Check refund and cancellation terms and ask about fees upfront.
- Verify order confirmation by phone if prescription lenses are required.
Turn one complaint into a collective action
Had the Nerve to Charge Me a $35 Fee
- - Charged $534 for prescription glasses.
- - Email said frames were processed ($375), prescription refunded, and a $35 fee.
Unfortunately, I didn't think to check reviews prior to ordering. I went online to Frames Broker's website mid-February 2018 and went through the process of ordering prescription eyeglasses.
I have a really high prescription (due to an eye disease), so I was charged $534. The site stated that it generally takes about 5 business days for an order to be processed (before it's shipped), which I had no issue with.
The issue arose one week later, when I received an EMAIL from Shades Broker informing me that they'd processed my order for the frames ($375), but not the prescription and were refunding me only for the prescription ... HUH??? I re-read the email three times because I couldn't believe what I was reading.
I paid you $534 for a set of prescription eyeglasses (prescription lenses and frames), but you make the decision to just send me the frames without at least CALLING me ... ARE YOU SERIOUS???
Needless to say, I called and whomever the person was that answered my call acted as if she couldn't understand why I had an issue. I proceeded to tell her that I didn't want the "frames" and wanted a full refund. This is when she told me that I would be charged a fee because they'd already processed the frames.
I told her I didn't care, just to refund my money ...
and I was charged $35. Ludicrous!!!
- Poor customer service
Preferred solution: Full refund
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