Unclaimed
Frames Broker Reviews
35
CLAIMED LOSSES
1
TOTAL REVIEW
New Reviewer
Had the Nerve to Charge Me a $35 Fee
Unfortunately, I didn't think to check reviews prior to ordering. I went online to Frames Broker's website mid-February 2018 and went through the process of ordering prescription eyeglasses. I have a really high prescription (due to an eye disease), so I was charged $534. The site stated that it generally takes about 5 business days for an order to be processed (before it's shipped), which I had no issue with. The issue arose one week later, when I received an EMAIL from Shades Broker informing me that they'd processed my order for the frames ($375), but not the prescription and were refunding me only for the prescription ... HUH??? I re-read the email three times because I couldn't believe what I was reading. I paid you $534 for a set of prescription eyeglasses (prescription lenses and frames), but you make the decision to just send me the frames without at least CALLING me ... ARE YOU SERIOUS??? Needless to say, I called and whomever the person was that answered my call acted as if she couldn't understand why I had an issue. I proceeded to tell her that I didn't want the "frames" and wanted a full refund. This is when she told me that I would be charged a fee because they'd already processed the frames. I told her I didn't care, just to refund my money ... and I was charged $35. Ludicrous!!!
ID
Cons
- Poor customer service
Reason of review
Order processing issue
Loss
$35
Preferred solution
Full refund
Companies Similar to Frames Broker
LensCrafters
723 Reviews
“The first customer representative was contacted the day I was expecting to receive my order and was...“
iPLEDGE
152 Reviews
“Ridiculous numbers of hoops to jump through repeatedly, even with a non-menstruating child. I'm just...“
Eyebuydirect
196 Reviews
“The glasses I ordered were not the right one number , I asked for a refund or replacement. But refund is...“
Frames Direct
70 Reviews
“ordered prescription sunglasses, after 2 weeks I wrote frames direct, waited about 4 or 5 days to get a...“
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Frames Broker