Rafal D

Refund

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Provided with refund as promised. Order a bicycle but it was too small for my son. Send back and got my refund. Thank you.
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Pros:
  • Excellent quality
Cons:
  • Little pricy

Preferred solution: Full refund

User's recommendation: Check the size of bicycle before ordering

Resolved
Robert H Wes

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Verified Reviewer

Resolved: Damaged handle bars

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Updated by user Dec 27, 2022

Company fixed the issue and I have been provided with apology.

Original review Dec 27, 2022
I received my bike o the 22nd. The handle bars was scratched, and they are on the situation. I recommend framed brand for anyone whos looking for a good quality bike.
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Pros:
  • Good value for your money

Preferred solution: Replace the handle bars.

Evelyn D Yei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No customer service?

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I ordered a bike for my son for Christmas. Spent the past weeks trying to call and email with no response. I have an order number so I know it was received and I was charged but no bike. I wouldn't even have been upset it there was a delay but any response would have been nice. Now it's Christmas and no bike and no idea if I'm getting it.o
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Loss:
$200
Pros:
  • Nice affordable bikes
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Order from another place

Kourtnee Hgn
map-marker Phoenix, Arizona

Missing order

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Received one of two bikes ordered. Framed emailed saying order was delivered and complete and so did FedEx with pic of just one boxed bike bread my porch! Can get ahold of anyone!!! My son may not get a bike for Christmas! Sent several emails with no response! Sat on hold for 45 mins without speaking to anyone! Very frustrating!!!
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User's recommendation: Make sure there’sa customer service number that a line person will answer!

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