Foxy Locks Reviews
Foxy Locks Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Foxy Locks has 1.0 star from 1 customer review; consumers are mostly dissatisfied and recent recommendation is Avoid.
Key Takeaways for Future Customers
- Foxy Locks reviews flag poor communication and long shipping times; ask for written timelines.
- Confirm currency and return cost policies up front to avoid unexpected billing or refund shortfalls.
- Document color swatch requests and approvals before ordering extensions.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and limited escalation options.
- Hidden fees: return shipping, duties, outbound shipping deductions, and exchange-related refund gaps.
- Delivery delays beyond quoted 1 to 3 week window and incorrect color shipments.
Positive Feedback
No positive highlights were mentioned in the review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Foxy Locks has 1.0 star from 1 customer review; consumers are mostly dissatisfied and recent recommendation is Avoid.
Key Takeaways for Future Customers
- Foxy Locks reviews flag poor communication and long shipping times; ask for written timelines.
- Confirm currency and return cost policies up front to avoid unexpected billing or refund shortfalls.
- Document color swatch requests and approvals before ordering extensions.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and limited escalation options.
- Hidden fees: return shipping, duties, outbound shipping deductions, and exchange-related refund gaps.
- Delivery delays beyond quoted 1 to 3 week window and incorrect color shipments.
Positive Feedback
No positive highlights were mentioned in the review.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Poor communication, hidden fees, and no real customer service recourse
- - Swatch out of stock; GBP order led to partial refund; extensions late and color wrong; return costs unclear; escalation offered no remedy.],
This company should not be in business. 100% avoid.
I first reached out asking for a color swatch so I could match my hair accurately before buying extensions. I was told swatches were out of stock, then never heard back on the color recommendation I'd submitted with photos.
When I tried to place an order, I ran into a currency glitch that forced me to check out in GBP instead of USD, and I was assured this would be fine. After placing that order, I was told it might need to be canceled because of the currency issue, so I requested a refund to reorder correctly. That refund came back short, with the difference blamed on "exchange rate fluctuations."
When my actual extensions arrived, they took well over a month, far past the 1 to 3 week window I was originally quoted, and I had to chase multiple times just to get a status update, including waiting through long, vague live chat queues.
The color ended up being wrong, so I initiated a return. I was never clearly told upfront that returning would cost me: $35 out of pocket for return shipping, plus deductions for the original outbound shipping, import duties, and a "complimentary" gold comb I hadn't opened or wanted deducted for.
All told, I lost close to $100 across the two transactions in fees and non refundable charges that were never made clear at the point of sale.
When I asked to escalate, I was told the person responding was already the Customer Care Manager and that the decision was final, with no real path to resolution beyond a repeated recitation of policy.
If you're in the US considering ordering from Foxy Locks: get clarity in writing on currency, duties, and return deductions before you buy. My experience was a lot of runaround, unclear costs, and a company that leans on "it's on our website" rather than actually working with customers when something goes wrong.
- Poor customer service
- Overpriced product
- Shady business practice
Preferred solution: Complete my refund
User's recommendation: Avoid
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Currency exchange rates, fees, duties and return cost are possible charges listed “on their website”. If you can’t/won’t read and understand them yourself, don’t place international orders, don’t expect your hand to be held and DO order domestically or shop in-person. The responsibility for what hitting “order now/submit/place order” all entails is on you.
His very nice