Foxtrot Co
Foxtrot Co Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Foxtrot Co has a 2.4 star rating from 1 review and consumers are mostly dissatisfied, as shown in Foxtrot Co reviews and the unfavorable rating distribution.
Positive Feedback
Price level is described as medium, with few other positives noted by the lone reviewer.
Negative Feedback / Risk Areas
- Repeated Foxtrot Co customer complaints about rude chat reps and profanity.
- Missing items on delivery and poor follow-up for billing and refunds.
- Slow or unresponsive support and unclear order resolution.
Key Takeaways for Future Customers
- Check recent reviews and document chats when contacting customer service.
- Be prepared to escalate or request refunds for missing items.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Foxtrot Co has a 2.4 star rating from 1 review and consumers are mostly dissatisfied, as shown in Foxtrot Co reviews and the unfavorable rating distribution.
Positive Feedback
Price level is described as medium, with few other positives noted by the lone reviewer.
Negative Feedback / Risk Areas
- Repeated Foxtrot Co customer complaints about rude chat reps and profanity.
- Missing items on delivery and poor follow-up for billing and refunds.
- Slow or unresponsive support and unclear order resolution.
Key Takeaways for Future Customers
- Check recent reviews and document chats when contacting customer service.
- Be prepared to escalate or request refunds for missing items.
Media from reviews
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service rep swore at me in chat support
- - The rep did not read my messages and gave wrong replies.
- - The order arrived missing an item and there was no apology.
Still on hold....they say in the top of chat support that foxtrot "usually replies within a few minutes," and yet, suddenly, this person who swore at me is telling me that there is a long wait to speak to their superior about the incident due to them being "unusually busy." Seems a bit convenient at suss to me....
Still on hold - nearly an hour now. Nobody is going to help resolve this. The person who swore at me is clearly hoping I'll just give up.
"... No other *** (they spelt out the word) charge will be taking out."
I actually felt like I was punched in the gut reading that. It was so shocking!!
After that, I asked to speak to someone else, and they put me on hold, and now, nearly a half hour later, still no new rep. I figured during my "down" time, I could write this review. Honestly, I don't think anyone is ever going to come back on.
Whilst at it, I'll also share that the order in question had been delivered to me by someone who failed to include one of the items. When I mentioned that, she made no effort to apologise or express any type of explanation. She never even told me the item was out of stock.
- Lack of selection
- Service
Preferred solution: Apology
User's recommendation: Don't go to them for professional, good service
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