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FOXTEL

Ok so my Foxtel wasn't working (having wiring issues) so i ran the company up and did the step by step instructions with them. Instead of fixing the problem it just made it worse. They offered to get a technitian out to fix the problem and if it was deemed a fault of mine then i was to pay $70. The phone call was made at the end of February, the earliest they could get a tech out was April 22nd. So already paying for foxtel when it wasnt working. April 22nd rolled around and my Sister stayed home from work (with out pay) to let the tech in. They were ment to be coming between 7am-10am. 3pm rolled around and no one had showed up. We were told that they wouldnt be able to tell us when they were coming out and that they will put us on a 48 Hour call back list in which then they will have a new time - might i remind you no apology was given. 5 Days later we make the call to find out when the tech is coming they tell us May 6th which was 3 days away, asked when they were going to call me with this info and never got an answer. Asked if someone will definetly be out this time around and once again no one was able to confirm it. Poor Nan was made to stay home for us as we wernt even sure if they were coming. They came!! and what they wrote on the summary isnt what the tech had done. So i called foxtel this morning to say i wasnt paying the $70. Only to be told that the tech had came out and did what he was ment to do and that was final. With that foxtel hung up on me. Once again we got no where, and are still paying for foxtel when we cant use it to its full potenital.
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ID
#120007 Review #120007 is a subjective opinion of poster.
Location
Perth, Western Australia
Loss
$120

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Related Companies

Telstra

Summary

Foxtel is one of Australias media companies, directly employing around 2,500 people, and delivering a diverse subscription television service to both regional and metropolitan areas over cable, satellite and broadband distribution. It offers entertainment experience every day to each one of its 2.3 million subscribing homes through delivery of exclusive and inspiring programming across all genres, the worlds most popular channel brands, and investment in high quality local content. The Foxtel Television Centre at North Ryde in Sydney is the headquarters of Foxtel's national subscription television operations and houses Foxtels television studios, broadcast operations and cable and satellite transmission facilities. The company also operates two Customer Solutions Centers based at Moonee Ponds in Melbourne, and Robina on the Gold Coast. Foxtel is owned by Telstra Corporation Ltd 50 and The News Corporation Ltd 50.

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