Fox Rent A Car
Reviews and Complaints
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Verified BuyerIssue with a car rental
- Very poor customer service
Preferred solution: Full refund
User's recommendation: Do not use Priceline or Fox Rent A Car ever for anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ontario, CaliforniaFox Failed to Provide a Rental Car
- Terrible service
- Unconcerned with stranding us at the airport after 10p
- Rental car was never provided
Preferred solution: Let the company propose a solution
User's recommendation: Avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spring, TexasResolved: Overcharged
Company fixed the issue and I have been provided with full refund. About an hour after posting this review and emailing company again, they issued a refund for the fuel charge.
I have the gas receipt, a picture of the gauge, mileage out and in only reflects 1/2 tank used the entire time I had it, etc... Your representative told me I could leave at check in to catch my flight and I did not sign anything. Your representative Willix Flavio Bojorge has received all the information and is just ignoring the situation. I have wasted several days on this already, and it is getting ridiculous now.
I tried calling 5 times while still at the airport in Tampa to have someone competent go look at the car and read the gas gauge correctly, and could not get past infinite hold.
I need to get this resolved. I'm not paying over 140.00 for gas when it was returned over FULL!!!
User's recommendation: Don't assume they are capable of checking it in properly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisInformations
Upsold and customer service issues.
I rented a car from Fox through Expedia and the cost at the time of booking was close to $590 for a total of 3 days. In the late morning of the 3rd day, I looked at my online credit card transaction and saw a charge from Fox for just over $1000.
I called fox and after a half hour wait, I hung up and called Expedia. Expedia informed me that they have the transaction showing $590 as well. After 5 highly frustrating conversations with customer service it was so clear that I was up sold, not explained costs at check in and to top it off when I returned the car 4 hours early to discuss the situation they charged me a fee of $20 for RETURNING THE CAR EARLY! Not to list all the other fees.
Never have I seen that one! In the end, I was left to simply laugh as they charged my card close to $850 ($150 security deposit refund). Worst experience with a rental car service ever! Then at the airport, I tried one more time to call and got lucky to find an associate who saw my logic and after reviewing my account, she saw some discrepancies and in the end, I was charged close to the amount I agreed to pay through EXPEDIA.
Fox is so lucky to have this associate, she took the time to review my account and FIVE stars goes out to this lady. I can only imagine all the complaints she must deal with during the day and yet she was so professional.
My reflection is this Fox, get your customer service in line DONT up sell customers, leave virtually no explanation of additional fees and rush people along to clearly drive additional revenues. Thankful for the 6th associate who agreed with my case but cant say I am coming back again, renting a car should not cause a trip to end early and in feeling completely taken advantage of almost a 2x of what I was contracted to pay.
- Dishonesty at car return
- Unprofessional
- Poor customer service overcharge without permission
User's recommendation: Go elsewhere!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMischarges
Preferred solution: Price reduction
User's recommendation: Honesty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service at San Antonio Airport
we did speak with s a supervisor when I turned in the car, he was unconcerned, that tells me he is used to the complaints, and does not care that his employees are not doing their job. and the website is not providing accurate information, I had to pay for a larger...
The girl helping me was reading her phone and when someone came over to see what was taking so long she told her something that I never said..because of course she was not listening. They care nothing about customer service. The care nothing about customer service.
I talked to manager when I returned the vehicle and he cared less the the clowns that was working the rental desk. The girls at rental desk said there were not enough cars to cover, and the reservations were not guaranteed, that the website does not have inventory control on it, so reserve at your own risk, there may not be a car for you when you arrive on your flight.
- Cheaper than other rental
- Unprofessionalism
- Deceptive practices
Preferred solution: Price reduction
User's recommendation: rent from someone else
Didn't rent the car because they want to much money for deposit and insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
- Terrible service
Preferred solution: Full refund
User's recommendation: Avoid Fox renta car
The office was close when we arrived at the airport
Becouse i rent a car and the person who helpme over charge me 13 dollars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to verify bill and get it emailed to me
Preferred solution: Email of entire cost and information/proof of the car deposit reversal cause it's still not been returned at least according to my bank
Toll road
Becouse i rent a car and the person who helpme over charge me 13 dollars
- Unknown
- Wrong car
User's recommendation: avoid fox renta car
No response from Fox Rental Car
User's recommendation: Use any other car rental agent
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So what you're saying is.. You didn't bother to read anything before you signed it.
Basically one customer service representative provided exceptional customer service and in the end the problem was resolved. However, my experience was so aweful that I do not recommend renting from this company. I have rented cars from hertz, enterprise, and Avis with no negative experience.