Fowler VW Service department issues
Hello. My name is Kirk Marquez. My 2010 VW Passat CC R-Line with only 136000 miles is currently in the service department at Fowler VW in Norman Oklahoma. On February 3, 2018 I brought my CC to gold key automotive service which is the service center that is owned and operated by the Byford automotive group in which I had purchased my CC from to have an oil diagnostic test performed. There I was informed that there were multiple oil leaks but they were not setup to perform the work and that I should take it to a VW dealership. On the 7th of February 2018, I brought my CC into the VW service department for an apparent oil diagnostic test. I was in the dealership waiting area for several hours before being told that I had numerous oil leaks caused by a clogged PCV valve. The list entailed: 1) Water pump and gasket - $841.60 (out of pocket) 2) Upper cover gaskets - $303.04 (Warranty) 3) Vacuum pump with gasket- $681.97 (Out of pocket) 4) PCV valve and gasket- $346.11 (out of pocket) 5) Rear main seal - $995.11 (Warranty) There were a myriad of other things that were listed below the above items that were stated as things that were of concern but not detrimental to the operation of my CC. The two that stand out were the, intake manifold replacement (runner broken) $717.58 - (Out of pocket) and Automatic transmission service. $370.67 - (Out of pocket) When I brought my CC in for service, no engine lights were on in my vehicle despite the oil leaks. After paying for the aforementioned, inflated price of the parts and double labor costs, I got into my CC to take her home. This was on Thursday, February 15, 2018. On Friday, February 16, 2018 at approximately 09:00, I started my car and it sounded like the car had no oil and it has a loud hissing sound. It was idling extremely high and was fluctuating between 1,400 and 1,600 rpms. I identified the hissing as a vacuum leak coming from the area of the newly installed PCV valve. I checked the hose but nothing changed. I brought the car down the street to a nearby orielly’s auto parts to have them utilize their scanner and hook it to the obd2 to see what codes were tripped. Of the three codes that came up, all were the PCV valve showing a vacuum leak. Upon leaving the oreily’s auto parts store to drive it to the VW dealership, the car would not go move in reverse but went forward just fine and there was a bright flashing red warning light that read: Transmission overheating! After seeing this, I pulled into an on cue gas station and called Fowler VW and explained what happened and that I needed a tow truck and that I was bringing my CC back in for repairs. Now, prior to me having the original oil leaks and the car being diagnosed with other issues, the engine lights never came on nor were ever on. When I got my car back from Fowler, the engine light was on and the transmission overheating lights flashed and would not go into reverse. I was told by my service advisor that the light was on due to the intake manifold being broken. If the intake manifold was broken before but the lights weren’t on nor did the transmission overheat drove fine, then why was this the case after I received my CC from them? Did the service technician check the fluid in the transmission before putting it back? Why should I pay for the labor twice to change the intake manifold? In order to Chang the water pump you have to remove the intake manifold. Was it properly removed and replaced? Why was there still a vacuum leak when that was ones of the items replaced and was stated that caused all of this to begin with? Why was I told that by replacing the intake manifold would fix my slipping and overheating transmission? I was given a loaner while repairs were made on my CC. Though I love my car and this being my first VW product that took me from being a loyal ford consumer I am left wondering if I purchased another VW product would I get the same treatment? Is this the treatment that everyone gets? With the recent TDI scandal still fresh in people’s minds why not cater to you consumers? I was seriously contemplating purchasing another Black VW Passat CC R-Line if available. Now I fear the integrity of the company and its service departments. I hope that something positive can come from this. I feel that the part’s ultimate failure is due to negligence from the service department and it’s technician. I purchased this car used and have only put 17,000 miles on it in the two years that I’ve owned it. I baby this car and I have my regular recommended service intervals with my dealer that I purchased the car from. The service manager made it seem as though I neglected my vehicle and that’s why it’s broken. No! Not the case at all sir. The service manager now states that it’s because I opted out of paying the total $6,683.79 worth of repairs including the intake manifold in which I was told that would not affect my car at the moment but needed attention. That’s not cool. I do wish to continue being a loyal VW owner but VW needs to be loyal to its customers as well. Make it right.
Fowler Volkswagen Of Norman Car Repair
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