Zack C Ysp

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Verified Reviewer
| map-marker Nashville, Tennessee

Tech support

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Very helpful ...immediate response. Staff is very familiar with thier products. There was someone available to help solve our issue
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Zack C Ysp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Immediate help

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Got through on phone to an actual person and received immediate help. Four winds knew thier ptoduct. Thankful I was able to figure out issue.
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Preferred solution: We got help we needed

Anonymous
map-marker Dallas, North Carolina

FOUR WINDS HOTTUB IS YARD ORNAMENT

I BOUGHT A BRAND NEW FOUR WINDS HOTTUB AND HAD IT DELIVERED. THE UNIT IS LESS THEN 6 MONTHS OLD AND ONLY WORKED 2 MONTHS. THE UNIT STARTED UP GREAT AND THEN SHORTLY AFTER I NOTICED A LEAK. AT FIRST I WAITED TWO WEEKS AND NOTICED THE LEAK WAS GETTING WORSE. I CALLED THE BUSINESS THAT SOLD IT TO ME AND THEY SAID THEY WOULD SEND SOMEONE OUT. AFTER TWO WEEKS I CALLED BACK AND THEY ASKED ME A FEW QUESTIONS. I TOLD THEM IT SEEMED LIKE THE SECOND PUMP WASNT WORKING SO THEY SAID THEY WOULD ORDER THE PUMP. AFTER 1.5 MONTHS OF WAITING THEY SENTOUT A GUY AND IT WAS THE WRONG PUMP. THEY LEFT AND SAID THEY WOULD ORDER THE NEW ONE. AS A COURTESY THEY SENT A COMPANY TO COME FIX MY LEAKS. THEY FOUND ONE OF THE 2.5 INCH LINES COMPLETELY COLLAPSED AND SAID THEY WOULD HAVE TO REPIPE THE UNIT. HE IMPLIED IT WAS ME. I WORK IN PLUMBING AND I KNOW THAT THE PUMP CANNOT SUCK CLOSED A PVC PIPE. NOW IT HAS BEEN ANOTHER TWO WEEKS AND STILL NO HOTTUB. SO FAR WE HAVE OWNED THIS HOTTUB FOR 6 MONTHS AND IT HAS ONLY RAN FOR 2 OF THOSE. BUY ANY THING OTHER THAN FOUR WINDS. NOT WORTH THE HASSLE AND THE WARRANTY CLAIM PROCESS IS SOMETHING YOU DONT WANT TO DEAL WITH
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Reason of review:
Bad quality

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