Fountain Pointe Las Colinas
Fountain Pointe Las Colinas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fountain Pointe Las Colinas has 1.6 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Look elsewhere. It's highly likely the service here will always be below poor.".
Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fountain Pointe Las Colinas has 1.6 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Look elsewhere. It's highly likely the service here will always be below poor.".
Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
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Verified Reviewer |
Irving, Texas
People that work there don't listen, poor service, generally a bad environment
These people do whatever they want. I moved out and got a charge for the stove repairs, ok great.
Never mind the fact that when I moved into the apartment the carpet was dented with dead insects throughout the apartment, and after email correspondence I never get a reply back to get the issue resolved. This is a recurring pattern with Fountain Pointe, and I will get to that in a bit. Next, I pay the charge of within the 20-day time frame that they gave me, exactly 17 days in, great ... EXCEPT the people here decided to send my charge off to collections anyways BEFORE 20 days, so I get a nice letter in the mail telling me I owe a debt collection agency.
Huh, funny how that works. I call Fountain Pointe because now I need another piece of proof that I owe nothing, and instead of getting them on the phone I get a courtesy email. No apologies for their mistakes, nothing. When I talked to them about my grievances after I leave Loye Wilis asks me if I bothered telling the manager, to which I replied that I did.
After that, radio silence. As usual Fountain Pointe is not a great place to live in, the customer service is below the worst, and well just expect for these people to do whatever they want once you leave.
Lastly, I might get a reply from their social media department telling me that I can always call back to vet my concerns, blah blah blah, but let's face it. It's a farce.
- Poor customer service
- Lack of communication
Preferred solution: Let the company propose a solution
User's recommendation: Look elsewhere. It's highly likely the service here will always be below poor.
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