Shameless fossil france
We purchased a FOSSIL ''' estate passport case'' from www.fossil.fr (THE FOSSIL FRENCH SITE) on june 29/13. On June 30/13 and July 01/13, respectively we received emails of confirmation of purchase and shipment of the product. We had specially ordered the product to GIFT to someone on a SPECIAL occasion. 10 DAYS passed after the reception of the confirmation and shipment EMAILS and there was no sign of the product STILL. The NUMERO DE SUIVI COLLISSIMO (THE PRODUCT TRACING NUMBER) provided to us WAS INCORRECT , IT DIDNT WORK!!!!!!! There was NO trace of any product of that number!!! We wrote them a mail and we received NO RESPONSE from the FOSSIL FRANCE CUSTOMER SERVICE. Finally we called them , to our surprise/ horror THERE WAS NO TRACE OR RECORD OF OUR ORDER. We had already BEEN CHARGED for the product and we had received confirmation mails and THEY HAD no trace "AUCUNE TRACE" of our product!!!! Finally a new demand was placed and we were told""""" they would look into the matter and get back to us.""""""" The occasion for which we had purchased the GIFT had passed and we had nothing to give but APOLOGIES TO THE PERSON AS WE HAD""" NO GIFT""" FOR HIM ON TIME!!! We then received a mail from FOSSIL FRANCE CUSTOMER CARE telling us they had shipped our product via """UPS""". The next day we received ANOTHER mail from them saying they had shipped our product by FRENCH LOCAL POST!!!!!! A couple of days passed and no sign of product , if its shipped by UPS it shouldn't take more then a couple of days. We contacted the FOSSIL FRANCE CUSTOMER CARE SERVICE again and they had no trace of any shipment VIA UPS!!!!!! AND IT WAS A MISTAKE BY THEIR COLLEAGUE ANNICK HOLLNER!!!! They just told us to wait and we would get it by FRENCH local post. ON asking them WHEN WOULD THE PRODUCT ARRIVE ???THEY SAID THEY DIDNT KNOW!!!! WE asked them for a compensation' GESTE COMMERCIAL' for all the DAMAGES they had caused us they said the idea of compensation didn't exist 'N'EXISTE PAS' !!!!! On constantly demanding that we wanted them to compensate us they said THEY WOULD MAIL US BACK!!!!!!! AGAIN THE FOSSIL FRANCE CUSTOMER CARE NEVER MAILED US BACK , even FOR THE COMPENSATION WE HAVE HAD TO BE BEHIND THEM. Then AGAIN WE CALLED THEM, finally over the phone CONSTANTLY DEMANDING FOR A COMPENSATION THEIR employee named""Julie BLOTTIER " PUT US ON HOLD FOR 10 MINUTES AND SAID she had to disturb her SENOIR RESPONSIBLE AND ASK HER ABOUT THE GESTE COMMERCIAL AND SHE SAID THEY WOULD COMPENSATE US. SHE 'Julie BLOTTIER ' tells us YOU CHOOSE WHAT YOU WANT ,WE TOLD HER BUT TILL WHAT LIMIT ARE WE ALLOWED TO CHOOSE SO Julie BLOTTIER SAYS YOU CAN CHOOSE UNDER 100 EUROS OF ANY FOSSIL ITEM. SHE SAID YOU CHOOSE AND CALL ME BACK QUICKLY SO I WILL PLACE YOUR DEMAND FOR COMPENSATION AND COMPLETE YOUR FILE AND LEAVE OFFICE AS THEN I AM GOING ON 'VACANCES' (Holidays)SO YOU WILL NOT HAVE ANY PROBLEM LATER. We called and mailed her back with the item we had chosen, since Julie BLOTTIER HAD SAID CHOOSE ANYTHING UNDER 100 EUROS WE CHOOSE A WATCH FOR UNDER 100 EUROS. TILL THE NEXT DAY WE DIDNT RECEIVE ANY CONFIRMATION OF OUR COMPENSATION FROM FOSSIL FRANCE CUSTOMER CARE We had to again call them NOW THEY ARE TELLING US A COMPLETELY DIFFERENT STORY!!! THEY NO LONGER AGREE TO COMPENSATE US WITH WHAT WE HAD CHOSEN,THEY ARE SAYING YOU HAD BROUGHT A PRODUCT OF 26 euros and HOW CAN WE GIVE YOU A COMPENSATION WATCH OF UNDER 100 EUROS, SO WE TOLD THEM WE HAD NOT CHOSEN A PRODUCT OF 100 EUROS ON OUR OWN BUT HAD CHOSEN BECAUSE THEIR EMPLOYEE Julie BLOTTIER HAD TOLD US IT WAS FINE AND THEY WOULD COMPENSATE US WITH ANYTHING UNDER 100 EUROS; AFTER BREAKING OUR HEAD WITH THEM WE GOT FED UP AND HUNG UP AS THEY DIDNT AGREE TO ANYTHING. THE NEXT DAY FOSSIL CUSTOMER CARE IS AGAIN SENDING US A MAIL SAYiNG THAT THEY HAVE SENT US '''''SOMETHING'''''' SO WE COULD GIFT THE PERSON ALONG WITH THE WALLET WE HAD BROUGHT (WHICH THANKS TO THEM WE RECEIVED 3 WEEKS LATE)!!!!!!!! ITS BEEN MORE THAN 2 WEEKS SINCE THE RECEPTION OF THAT MAIL STATING THEY HAVE SENT US A COMPENSATION BUT WE HAVENT RECEIVED ANYTHING!! FOSSIL FRANCE CUSTOMER CARE SHOULD BE ASHAMED OF THEMSELVES FOR TREATING THEIR CLIENTS LIKE THIS!! WE ARE A REGULAR CUSTOMER OF FOSSIL PRODUCTS AND ITS A SHAME THAT A BRAND AS FOSSIL DOES NOT CARE ABOUT ITS CUSTOMERS! THEY DONT HAVE THE DECENCY TO COMPENSATE US. SHAME ON YOU Julie BLOTTIER ,YOUR RESPONSIBLE AND THE WHOLE TEAM OF FOSSIL FRANCE CUSTOMER CARE!! BRAVO ET FELICITATIONS , CONTINUEZ VOTRE MAUVAIS SERVICE !!!!!!!!
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