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I will never, ever buy another Foscam product. I have one of the four cameras from my "kit" that rain water got into. After weeks of no response, after numerous phone calls, they just emailed me today and want me to return the full "kit" instead of just mailing back one camera. There is no way I am going to remove all the cameras, send them back and wait a month to reinstall. They can go pound sand! I will buy a replacement camera from a...
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1.8
I didn't like
  • Poor return policy
  • Product poor quality worst custmer svc
#1005032
The camera itself seemed ok when i initially got it. A year on though: High quality recording/playback is bad - its skips and freezes. Like the hardware cannot handle what its designed to do. The audio and video do not sync up. How can this even be a thing.. The android app - Just look at the reviews.... Its terrible and it drains battery for no reason. Support - There is non. If you ever have a problem with your camera do not expect Foscam to...
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2.4
I liked
  • Product when it first arrived worked fine
  • Installation and fixing to the wall are easy
  • Physically the camera itself is nice and well made
I didn't like
  • 2 firmware updates later its rubbish
  • App - after updates it drains my battery for no reason
  • No 5ghz wifi
#1003992
The customer service/tech help for this company sucks. I have had two of their cameras for over six months and had them up and working about 30 minutes...total. Tonight when I called, the first guy was clearly trying to get me off the phone after we set up one camera...he told me that I should know how to set the second one up....ya...right....only twelve steps to remember when I was not told to write anything down. The second time I called, a...
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2.3
I didn't like
  • Disapointing customer support
#963121

Foscam C1 Ip Camera Review

#959084
1.2
I cannot get it to work as I want to, tried to get in touch with customer support with no luck! Almost an hour on hold via chat and no replies to my emails! I will for sure never ever buy a foscam product ever again!!
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Foscam Camera Review

#761520
1.0
Horrible the 45 minute wait and another two hour when the guy tries to figure it out and they don't have a clue I got to reset my camera every month sometimes you get somebody smart and they do it in 5 minutes sometimes they do it in 2 hours sometimes they can't even get the job done do not buy
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camera Review

#593021
Bogata 4 camers. Two work. 2 don't. Tech support non existent. Emails never answered. Phone support non existent. Just pitched 2 cameras in trash.
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I purchased my Foscam camera from then approved distributor foscam digital technologies llc. The camera went offline, and I went through a series of troubleshooting with the distributor. In the end, they informed me that they longer have a relationship with Foscam and asked me to contact Foscam directly. They provided with the contact information for the camera maker. After another series of email exchange, the maker decided that they cannot...
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Anonymous

Anonymous No contact from this company yet.

I liked
  • Price
I didn't like
  • Worse customer service ever
  • Support
  • Disapointing customer support
#922926

They are scam. They stop providing technical support and also state that their company has been sold to another one. DON'T buy Foscam. Their price range is not really cheap neither. Many other brands like Samsung, Nest are way more reliable. Foscam is based in China so if anything happens to your cam, you stuck.They are scam. They stop providing technical support and also state that their company has been sold to another one. DON'T buy Foscam....
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1.0
I didn't like
  • Support
#915233
I'm trying update the firmware on several models of Foscam IP cameras. I have a valid login to the site but it just give me constant redirection back to the login page when I click on firmware download. I've always had a problem with only using IE and their active-X plugin. I was really hoping for a fix for this as newer versions of browser are also not supported. Only my outdated Windows 7 computer with IE will allow me to see video or enable...
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2.0
#906505

Have a gift from my daughter of a Foscam and tried to get it on wireless. No luck. Tried to call Foscam service and a recorded message says NO support. DON'T buy any Foscam products, there are several other cam manufactures that may give service to their products. On the recording it tells of the company selling another (or maybe the same) cam under another name. When I buy another cam it will not be from these people. How do they expect to sell...
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1.7
I didn't like
  • All experiences
#894006
I have purchased 2 different cameras over as many years and have so many problems. 1) One camera lost connectivity after 11 months. After 3-4 phones calls and hours of hassle they finally replaced the camera. 2) All calls to tech support are slow to go through and are handled by someone in the Philippines. Plan on 20-40 minutes per call. 3) One camera shows up with the video orientation 90 degrees off. I turn the screen 90 degrees to...
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2.5
I didn't like
  • Support
  • Disapointing customer support
  • Product poor quality worst custmer svc
#850742
Worst customer service ever!!!!! Ordered my product a week ago, paid for 2-day shipping, still haven't received them, but they charged my account immediately after hanging up the phone. Never contacted or reached out to me on why the product hasn't shipped. Once you do get through good luck understanding them unless you speak Hindi or Urdu. Always over an hour phone wait to get in touch with someone and this is my experience when I'm trying...
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2.0
#846886

Contact Foscam

Headquarters Address:
Foscam Digital Technologies LLC
Unit 602 6/F Causeway Bay Comm Bldg 1 Sugar ST Causeway Bay
Hong Kong, China
Phone:
(800) 930-0949
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Companies similar to Foscam

I bought two indoor camera one year ago. one of the camera is not working properly. When ever I check camera through my lap top picture quality is worst. Picture is fuzzy and faded. I call tech support 800-930-0949 as shown instruction paper, waited for half an hour to speak to rep, then the rep did not want to help me and do not want to understand the problem but interesting to sell me new camera. After my long talk rep said they are retailer...
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1.4
I didn't like
  • Product poor quality worst custmer svc
#845288