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They refused to honor the warranty, beware! I spent several months doing their factory resets and even purchased a big magnet to do their recommendation of placing a big magnet around the camera to try to do a reset on an internal part. They are terrible at answering...
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2.6
I didn't like
  • Poor customer service
#1050349
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I will never, ever buy another Foscam product. I have one of the four cameras from my "kit" that rain water got into. After weeks of no response, after numerous phone calls, they just emailed me today and want me to return the full "kit" instead of just mailing back...
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1.8
I didn't like
  • Poor return policy
  • Product poor quality worst custmer svc
#1005032
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The camera itself seemed ok when i initially got it. A year on though: High quality recording/playback is bad - its skips and freezes. Like the hardware cannot handle what its designed to do. The audio and video do not sync up. How can this even be a thing.. The...
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2.4
I liked
  • Product when it first arrived worked fine
  • Installation and fixing to the wall are easy
  • Physically the camera itself is nice and well made
I didn't like
  • 2 firmware updates later its rubbish
  • App - after updates it drains my battery for no reason
  • If you want to save to nas you cant have any sound on your video
#1003992
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Foscam C1 Ip Camera Review

Foscam
#959084
1.2
I cannot get it to work as I want to, tried to get in touch with customer support with no luck! Almost an hour on hold via chat and no replies to my emails! I will for sure never ever buy a foscam product ever again!!
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Foscam Camera Review

Foscam
#761520
1.0
Horrible the 45 minute wait and another two hour when the guy tries to figure it out and they don't have a clue I got to reset my camera every month sometimes you get somebody smart and they do it in 5 minutes sometimes they do it in 2 hours sometimes they can't even get the job done do not buy
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Camera Review

Foscam
#593021
Bogata 4 camers. Two work. 2 don't. Tech support non existent. Emails never answered. Phone support non existent. Just pitched 2 cameras in trash.
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The customer service/tech help for this company sucks. I have had two of their cameras for over six months and had them up and working about 30 minutes...total. Tonight when I called, the first guy was clearly trying to get me off the phone after we set up one...
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2.3
I didn't like
  • Disapointing customer support
#963121
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I purchased my Foscam camera from then approved distributor foscam digital technologies llc. The camera went offline, and I went through a series of troubleshooting with the distributor. In the end, they informed me that they longer have a relationship with Foscam...
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Anonymous
Anonymous

No contact from this company yet.

I liked
  • Price
I didn't like
  • Support
  • Disapointing customer support
  • Worse customer service ever
#922926
Reply to reviews

They are scam. They stop providing technical support and also state that their company has been sold to another one. DON'T buy Foscam. Their price range is not really cheap neither. Many other brands like Samsung, Nest are way more reliable. Foscam is based in China so...
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1.0
I didn't like
  • Support
#915233
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I'm trying update the firmware on several models of Foscam IP cameras. I have a valid login to the site but it just give me constant redirection back to the login page when I click on firmware download. I've always had a problem with only using IE and their active-X...
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2.0
#906505
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Have a gift from my daughter of a Foscam and tried to get it on wireless. No luck. Tried to call Foscam service and a recorded message says NO support. DON'T buy any Foscam products, there are several other cam manufactures that may give service to their products. On...
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1.7
I didn't like
  • All experiences
#894006
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I have purchased 2 different cameras over as many years and have so many problems. 1) One camera lost connectivity after 11 months. After 3-4 phones calls and hours of hassle they finally replaced the camera. 2) All calls to tech support are slow to go through and...
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2.5
I didn't like
  • Support
  • Disapointing customer support
  • Product poor quality worst custmer svc
#850742
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Worst customer service ever!!!!! Ordered my product a week ago, paid for 2-day shipping, still haven't received them, but they charged my account immediately after hanging up the phone. Never contacted or reached out to me on why the product hasn't shipped. Once...
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2.0
#846886
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