Forum Cleaners in Rolla Missouri Ruins Letter Jacket

I took my son's high school letter jacket for a light cleaning. It was a bright red wool jacket with shiny red leather sleeves and white chenille patches for his sports, track and football. At the time of drop off, I was told I had to sign a standard release of liability form and that there could be some minor color bleeding due to the dry cleaning process. The jacket was returned to be with bright pink patches, a dull red color, and sticky sleeves. The cleaner will not refund the cleaning fee or pay to replace the jacket, all or in part. They state that it is impossible to spot test a garment for color fastness and that they made me sign a release, so they are not liable for damages.
View full review
ID
#726842 Review #726842 is a subjective opinion of poster.
Location
Rolla, Missouri
Cons
  • Attitude of employees
  • Quality of work
Reason of review
Damaged or defective
Loss
$400
Preferred solution
pay to replace my item

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article