map-marker Rolla, Missouri

Forum Cleaners in Rolla Missouri Ruins Letter Jacket

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I took my son's high school letter jacket for a light cleaning. It was a bright red wool jacket with shiny red leather sleeves and white chenille patches for his sports, track and football. At the time of drop off, I was told I had to sign a standard release of liability form and that there could be some minor color bleeding due to the dry cleaning process. The jacket was returned to be with bright pink patches, a dull red color, and sticky sleeves. The cleaner will not refund the cleaning fee or pay to replace the jacket, all or in part. They state that it is impossible to spot test a garment for color fastness and that they made me sign a release, so they are not liable for damages.
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  • Attitude of employees
  • Quality of work
Reason of review:
Damaged or defective

Preferred solution: pay to replace my item

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