Forty Eight Hour Print Reviews

I ordered cards from this company for charity and right out the gate, I noticed that they doubled shipping for any order you added to cart $17.50 for 100 cards. $32 for 200.

I asked if they could combine shipping and was told that they couldnt because they have different runs and they would come differently. They arrived not in 48 hours (although they blamed it on holidays and weekends, which would account for two days and I got the cards 8 days later) and surprise, the 200 cards came in the same box. Not only did they come in the same box, the runs were mixed so that was a BIG lie. I was also supposed to get folded cards but got postcards.

When I tried to see my online order it had no specifics so they sent me an image of THEIR invoice on their end saying that was the what I ordered. Strike two. I reached out to them telling them of all of my concerns and they offered me a $50 credit which would mean that I had to order from them (and pay the ridiculously padded shipping charges) so I said it was better than nothing. They did not apply the credit.

I then tried to package the charity holiday cards that I already lost money on omit to find they shorted me thirty envelopes. I reached out to them again and sat on hold forever for them to tell me that I had to send them 2/3 images of the missing cards so they could investigate (I would love for someone to tell me how on earth you capture images of something you didnt get). I finally hung up! Do NOT order from them.

Theyre fast and loose with their rules and the truth. Unbelievable!

Im not sure who is manning the chats but I envision two people in a warehouse pretending to be an operation. More than disappointe

48hourprint.com

Boston Headquarters

33 Farnsworth Street

2nd Floor

Boston, MA 02210

1.800.844.0599

I have used this company quite a lot and have not had a problem"”until this week.

Recently, I ordered printing and mailing services for a 4.25" x 8.5" folded card, but did not know that cards this size would require extra postage. On the order page, there was no information stating that this sized card would require extra postage.

Expecting a postage bill for around $929 dollars, I was later e-mailed a bill for $2042.51 in postage. I called the company at 11:29 a.m. and talked with two customer service representatives. It took their guidance and four to five clicks on various links to find the information about the price charged for postage. I would not have found this information on my own and asked to speak with a manager. I was given the name of Wendy and her phone number, was told she was "just coming out of a meeting" and would call me. Finally, at 3:40 p.m. my call was returned, but I was unavailable and the call went to voice mail. I called Wendy back at 4:18 p.m., but the call went to voice mail.

Then, the next day, I was once again e-mailed a postage bill for $2042.51, but when I went into my account to pay the bill, I was asked for $2,189.23. I called the company at 9:30 a.m. on Oct. 21 and was told a postage estimator would call me to explain the discrepancy. I received no call and called the company again the same day at 3:20 p.m. and spoke to Wendy and another company representative on speakerphone. After a brief conversation, Wendy placed me on hold to check my account. When she came back, she said my account had been adjusted to reflect the amount of $2042.51. For the entire conversation, Wendy tried to explain that the cost of postage was "out of our hands." I was made to feel that my complaint didn't matter. No explanation was offered as to why no one returned my call.

I am appalled that the "postage estimator" or someone else did not return my call on Wednesday, Oct. 21 and that it took so long the day before to have my call returned. Also, it is unfair and misleading for a company to not to alert the customer during the ordering process that the item chosen will incur additional cost or a significantly higher rate of postage. Since the company is not doing it, I would like to make other customers aware and let them learn from my mistake.