Georgetta Vvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

A reimbursement

See all messages from your chat. I made a stop payment on one check and then the University of Tennessee I was unaware that there was $100 dollar debit from the same check. I assumed that when I did stopped payment on the one check it would take care of both charges. The last person I spoke to said he send me some paperwork to sign. I havent seen it in my email.
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User's recommendation: Better communication between bank and customer

Brenda J Hpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Lied ,and cheated

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Updated by user Jan 05, 2023

I sent an email to the bank today with my review attached and I went to the corporate website and posted review, needless to say it has disappeared. I will be file a complaint with Consumer Protection

Original review Jan 05, 2023
I believe the employees are taught to lie, cheat and steal. I have had enough.

I opened an account with this bank around November of 2019 and it has been *** ever since. Not long after I opened the account I tried to deposit a check by mobile banking but was denied and thats when Covid was raging. I went to the branch bank and I made the comment that I wished I had read the reviews before I opened the account. The teller whose name I believe was Deidra immediately said that she was closing the account and she did.

My social security check would soon be deposited and I told her not to do that. I came home and called the main branch and talked to a lady named Robin Miller and she took care of it and put my overdraft protection back on my account. Ms. Miller is no longer with the bank and probably to honest.

My check has been at the bank but they still would over draft my payment or else send my payment back. The start of a new year wasnt good, they took over half my check and took away my overdraft protection away. My electricity was cut off today and left me scrambling trying to get the funds to turn it back on. Im at the point of getting an attorney and start a class action lawsuit against them.

I cant believe Walmart would allow this bank to do business in their stores.

I forgot to mention that I had paid my electric bill with a check and they returned that check causing my electricity to be turned off yesterday. It left me begging charities
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Loss:
$5000
Pros:
  • No pros period
Cons:
  • Steal

Preferred solution: Full refund

User's recommendation: Stay away from that bank

Brenda J Hpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They lie and cheat

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Updated by user Jan 29, 2023

I have to keep the account open until I get my check. I filed a complaint with the Tenn State attorney general and they have forwarded it to the appropriate agency. I will know more after the first of February

Original review Dec 30, 2022
I honestly believe that the employees of the bank are schooled in lying. October off 2022 I received a letter telling me that my overdraft protection was being suspended.

I called customer service and the young lady told me that not to overdraft for one full day and the suspension would be lifted and I did as she directed. A few days ago I received another letter and called customer service and didnt get such a nice person who blatantly lied.

My SS check was posted on 12/01/22 and on December 16 , 2022 another letter was posted that I had been in over draft 45 days. What those people do not understand I am 73 years old and they can be charged with financial elder abuse and I am filing a complaint with Consumer Affairs.
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Loss:
$1900
Pros:
  • No pros period
Cons:
  • All cons

Preferred solution: My overdraft protection back because I have bills to pay

User's recommendation: Stay away from that bank.

Michael B Vjo

They're online check depositing is a scam!!!!!

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They're online check depositing is a scam, they will put a 7-Day hold on your checks that is seven working days, which ends up being about 10 regular days, they will offer you a chance to buy out early on that for $15 after seven regular days I will do this check after check after check, until you get pissed and start asking questions and then they going to report you saying that you're a business and that you can no longer submit checks for online deposits! The customer service in their branches is great!

But they're online banking is actually a scam don't go for it buyer beware!!! Do not use this Bank!!

View full review
Pros:
  • Customer service at branches are great
  • Access at walmart
Cons:
  • Corperate rectums
  • Customer service is rude and u helpful
  • Check depositing on line is fraud

Preferred solution: Apology

1 comment
Guest

Their whole banking system is a scam

Kenosha B

Coplaint

Went to deposit a check a main branch on old canton rd. In drivethru the teller tells me i cant deposit no check cause i didnt make a deposit in august if you tell me something like this iam gonna get ready to close my account out completly cause i dont have time for nonesense this better not happen again !!!
View full review
Cons:
  • Custmer service was rude
  • Customer service was rude
  • Didnt care about customers

Preferred solution: Apology

Garon Bkb
map-marker Dover, Delaware

Im locked out my online banking

It says you are open at 7:00 am. You should note if it is EST, west coast etc., so that people can call according.
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User's recommendation: advise if it is east coast, west coast, etc time

Anonymous
map-marker Snellville, Georgia

Worst bank ever!

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Ok so I have a regular account so I applied for a loan under my business name got approved! Surprised it happened so fast! So I was told get ur certificate from state boom did that! Before I could turn any of that in to prove it was me and my account that heffa sent the loan back to the company that approved! Like its not yall money its government funds and I And I was approved! So here I am 3 weeks later still trying to prove its me and my business account still isnt open! Oh wait forgot to say the money was in my regular account some racist heffa said oh I think bookkeeping sending that back! No u did! I hate them soon as my money post Im closing out both accounts!!!!!!!!!!!!
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Anonymous
map-marker Knoxville, Tennessee

I To see if anyone else had the same problems as I did

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This is the WORSE bank in the world. They are very rude and they take money out of your account unauthorized. They charge you for the rhings they mess up on and not to mention they say you have over draft protection and they are only supposed to charge you for each over draft but have charged me 3 times for the same over draft and refuse to fix the issue. I CLOSED MY ACCOUNT AND TOOK MY MONEY AND OPENED MY ACCOUNT AT TVA CREDIT UNION. I'M VERY HAPPY WITH THEM.
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User's recommendation: DON'T USE FSNB

ron t Wzp

Unautherized withdrawals

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Several Auto Withdrawal from a Soc. Sec.

Part D Company has led to bank charge and fees. FSNB did not put a hold or freeze on the account dispute numerous contacts. They did redeposit withdrawals but not the bank charges for overdraft fees and that caused other items to not be paid. They finally did two day to late remove the fees of the Part D unauthorized charges but since a freeze was not place we are held liable for the other OD fee.

Also since the part B wasn't paid now she will lose her part B coverage. FSNB is as bad as the Welcare. They purchased Aetna and we spent 14 hours talking to people in India that don't have a clue with CVC / Welcare. Fricken Disaster.

I am about to report to FBI and every agency there is. Sharon has a Venus Sinus Thrombosis and if anything happens to her through no fault of hers I will purse this till *** Freezes Over.

View full review
Loss:
$370
Pros:
  • Access at walmart
Cons:
  • Corporate assholes
  • Corperate rectums

Preferred solution: Let the company propose a solution

User's recommendation: All Scamers arent from foreign Countries.

3 comments
Guest

Walmart should be ashamed to even let this company in their store

Marlise Vro
reply icon Replying to comment of Guest-1846783

They claimed my first deposit (Check from Rakuten) was returned, NOT PAID. Then started piling Chargeback fees, Overdraft fees and more fees over and over.

I called Rakuten and of course, the check was fine. I get passed around and around at FSNB from Supervisor to Supervisor and all they care about is that I PAY for the Statements. I need a copy of the Rakuten check and my other checks, which I never received in the first place. Then in December of 2019, I took a Cashier's Check in to FSNB to deposit.

It was a payment from my friend. I asked the teller if he was going to put a hold on the check. He said, "let me check" and went to the back. He came out and said the check was a fraud.

I knew this was not true but I asked him to give me the check back. He did not want to give the check back. After telling him I was going to call the police, he reluctantly gave me the check. I went to the parking lot and call the bank for the Cashier's check.

The check was fine.

The funds were there. I went back into FSNB and closed my account.

Brenda J Hpn
reply icon Replying to comment of Guest-1846783

I’m disappointed in Walmart that they would allow this

View more comments (2)
Tonia J Wtm

IF SONDRA LOAN OFFICER IS FIRED

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12-16-2019 called & illegally denied my lian SHE WAS RACIST,RUDE & WHY IS S HE THERE....I REPORT GER T O EQIFAX BREACH ..
View full review
Loss:
$1500
Pros:
  • Teller who opened my account she has been very helpful
Cons:
  • Customer service is rude and u helpful
  • Froze my acct all weekend
  • Ewwww
Reason of review:
Loan application

Preferred solution: 1500

Dalal Yvr

Unblock my account

I have been trying to contact fsnb to unblock my account and all I get is a busy tone
View full review
Reason of review:
Access/ activation issues

Preferred solution: to unblock my account

1 comment
Guest

They did same to me blocked my account for no reason. Talking about suspicious activity.

I explained that I found nothing suspicious all transactions were mine.. When my debit card was stolen they did nothing. Huh now that's what I call suspicious.

All that to charge me 10.00 wow. Desperate

Anonymous

Criminals

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I was fresh in Marine Recruit Training at Parris Island, South Carolina in 1996 when all recruits had to sign up for direct deposit with FSNB. We were not allowed other options until completing training. I was only 19 years old and didn't know a whole lot about advocating for myself then so i didn't change my direct deposit until much later. I could not understand why I never had money in my account. Even on pay day! Not like inhad a lot of expensive bills and stuff. I didn't have a car and I lived in the barracks and ate at the chow hall. If I had had to buy my own food, don't know what I would have done. AND my debit card never worked! And even if it had, there were no FSNB atm machines anywhere. So the only way I could access my money (which was tricky!) Was to cash a check at the base PX (store). And since I could not access my account online or through ATM, I had know way of knowing how much money I had in my account. So even on my payday, checks bounced. And FSNB got MORE of what I already DIDN'T have!! It was humiliating and also hard on me as a new young Marine. I got disciplined over bad checks. Shame on them for poor and incompetent costumer service and for taking advantage of a teenager wearing a uniform in service to the nation!! Its been a long time. But today an ad for a class action against banks came across my internet feed and I clicked it. Then I got to thinking about FSNB and how horribly they treated me. So I googled them and found this. I served my country and often I didn't have a cent to my name in those days! I think they quite literally robbed me. They knew I was an easy target, being young and not making much money in the first place. Thanks for letting me sound off! This has bothered me for years! Just evil. Usury and exploitation!
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Reason of review:
Bad quality
Monica Jfe

Crooks thieves

I've been a customer of FSNB for 5 months now with direct deposit and they've done nothing but put these ridiculous charges charged after charge after. Knowing that you go to the ATM on a Friday you take the money out of your account from the ATM it automatically withdraw from your account right at least that's how it used to be and then you'll have ridiculous overdraft fees because they say all the ATM doesn't post your account till 5 days after I've never heard of that in my life there a bunch of crooks I'm your customer they should be taking care of me I've tried to request for several things not to be paid that were unauthorized charges and they just they won't do it they just charge the customer they're Crooks

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Reason of review:
Problems with payment
Tavien Jmr
map-marker Detroit, Michigan

Lost debit card

I left my card in the atm machine and I need to lock that card number . ATM Olive Branch , Ms . Walmart store
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Reason of review:
Lost card
Anthonio Rip
map-marker Denver, Colorado

I need to verify problems in my account

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I just don't get it. In all this time i should've c added extra to bring this account down...
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Koltyn Pjy
map-marker Monroe, North Carolina

Locked out password reset

I updated password last week, I forgot to write down new password
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Loss:
$100
Reason of review:
Failure by me to write down new password

Preferred solution: Help resetting password

About

Summary

Fort Sill National Bank or FSNB provides banking services to military and civilian communities. The bank was found by J. R. Montgomery on April 19, 1946. It is headquartered in Fort Sill, Oklahoma, United States of America. Fort Sill National Bank specializes in Phone Banking, Unistatements, Check Cashing, Bond Savings, and Bill Payments. It also provides the following services: Visa CheckCard, E-Statements, Coin Machines, Stamps, and Wiring Information. Fort Sill National Bank has over 900 employees. There are FSNB branches in Texas, North Carolina, South Carolina, California, Delaware and other US states. Customer service is provided on weekdays from 7 a.m. to 7 p.m. Free automated phone service is available 24/7.

Fort Sill National Bank reviews and complaints

Fort Sill National Bank is ranked 260 out of 1245 in Banks category

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