John D Mvo

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Verified Reviewer
| map-marker Chelmsford, England

Lost my locking nut and blamed me !

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I checked that I had the nut in the boot before leaving home. On arrival, they asked, after a 40-minute wait, where the locking nut was.

They had misplaced it and said it was not there. I spoke with the manager, who said they would look at the CCTV. It's amazing how their CCTV can see through metal into a boot to see what's happening with a small nut. I spoke to him three days later and he said they had reviewed the footage and nothing was taken from the boot.

I then received a call from the area manager after raising a complaint, who said he has requested the CCTV footage. Clearly, someone was lying, as the branch manager said it had already been reviewed. They admitted no liability.

Peugeot locking nuts cost £175+vat, and it cost me an additional £70 to have them welded and removed. This will be going through small claims court due to their incompetence.

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  • Local
  • Poor and incompetent

Preferred solution: Compensation for replacement parts.

User's recommendation: Avoid this place Chelmsford branch.

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