Mar 19 2017 4:51pm A male store "acting manager" in this freehold mall store is a racist and declined to do the exchange or store credit without a receipt. He was so nasty and told me that I can burn the clothes but he won't exchange it! I have been a forever 21...Read more
Zoe Martinez was an employee me and my husband had the unpleasure of meeting while shopping at a Florida store the homophobic statements and racist notions is horrible she's horrible and shouldn't be an employee unless forever 21 new logo is hate and if so the LGBT...Read more
I am so upset...I ordered products that came close to $100 from Forever 21 in November for Christmas. Some of the products didn't fit (because each style fits differently!) I returned them and will NOT get a refund OR the items back because it's been longer than 30...Read more
Short Review for January 04, 2017, Pc_exchange_policy
by anonymous #985482
Don't bother trying to return someing and get your money back unless you know your gona keep the item. If you try to return something to get your money back you get a gift card with the amount you payed to the store. Like they think your gona go back to the store and buy something else.
Short Review for January 02, 2017, Pc_service
by anonymous #984020
Don't bother calling the forever 21 in baldwin hills crenshaw plaza in Los Angeles,Ca because I called 20 times just to check on a package and still haven't answered. Why don't someone do anything about this?
Usps Delivery Service Review
by anonymous #970770
I made a purchase online, the usps lost the package. I was supposed to received a refund and they said 1 week. Now I called them because it's been 3 weeks and they say I have to wait 1 month from the day of the complain. So now I have no jacket and no money.
Roseville Galleria California Review
by anonymous #966314
Don't shop at Roseville Galleria CA location. Manager CRYSTAL HERNANDEZ have ZERO training as a manager. She couldn't help me on a return when I've made a call to the store. After asking for her name before hanging up she calls me back 15 mins later trying to stike a deal. No thank you ma'am you just told me that you can't help me. Don't call me and kiss my a$$ after taking your Name.
Do not order online from this company! I selected the ship to store option and even though my package was "shipped out" Jan. 12, it is no where. The company says they cannot track the shipment. I asked "what shipping comp" do you use, and they said "our own." So I say...Read more
I was at the Irvine spectrum location My fortune your daughter "14 years old, was shopping in the store and wanted to put a casual shirt on hold with the girl at the front desk for five minutes, so she could come get me from the black-and-white store around the...Read more
Horrible shipping and customer service. Made order Dec 24 2016 for ship to store, consumer relations told me my order successfully shipped Dec 27 2016. When ordering online shipping time to store was 5- 7 bus days, consumer relations advised to exclude holidays...Read more
Numerous times this has happened, if I send back two orders in one box, only one order gets credited. If they send me damaged merchandise they don't pay return shipping and again act like they didn't receive it back despite my proof of tracking number. When I call they...Read more
I went to this car wash in the city of Norwalk, Ca. and 5 days later my debit card is showing a charge for $367.98 at a Forever 21 store in Downey, Ca. these two cities are right next to each other in Los Angeles county, southeast of Los Angeles city. Someone obviously...Read more
I order a 150 egift card from them for my twin granddaughters birthday and did not realize that it takes 24-48 hours to process an egift card.. Unbelievable! NOT a happy person at all!!I called their customer service and they said that's just the way it works!!...Read more
I was just at the Crossgates Mall Forever 21 store in Albany NY. Several weeks ago, I had spent $150 in purchases at the store for gifts for my wife. She didn't like one $18 item, so I just went to return it. I had my receipt and the tags were still on the item, but...Read more