ForeFlight
ForeFlight Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ForeFlight has a 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied, citing problems with billing, subscriptions, and inaccessible customer service.
Key Takeaways for Future Customers
- Expect issues with auto renewal and subscription controls; monitor billing closely.
- Customer service phone support is reportedly unavailable or unresponsive.
- Consider reading ForeFlight reviews and refund experiences before purchasing.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing errors and unwanted renewals.
- Poor accessibility to live customer support and slow email responses.
- Problems signing in and accessing web logbook features.
Positive Feedback
Some reviewers acknowledge the product capability despite service and pricing concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ForeFlight has a 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied, citing problems with billing, subscriptions, and inaccessible customer service.
Key Takeaways for Future Customers
- Expect issues with auto renewal and subscription controls; monitor billing closely.
- Customer service phone support is reportedly unavailable or unresponsive.
- Consider reading ForeFlight reviews and refund experiences before purchasing.
Negative Feedback / Risk Areas
- Repeated customer complaints about billing errors and unwanted renewals.
- Poor accessibility to live customer support and slow email responses.
- Problems signing in and accessing web logbook features.
Positive Feedback
Some reviewers acknowledge the product capability despite service and pricing concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Union, Illinois
First....you guys are not answering...
First, you guys are not answering your customer service line. I can't sign in after I sent money to renew; it basically took my money. I cannot sign in and would rather speak in person on the phone for help.
- I see no pros
- Because of frustration
- Alienating people like me from this app and this company and their practices
- Policies for customer support
User's recommendation: as of this moment, out of contact with this company, due to lack of accessibility for their customers… I consider going elsewhere… Sad to say
Citrus Heights, California
Your customer service is really bad
- I couldn't delete auto renewal; the toggle didn't work.
- A representative said the site had problems and would disable auto renewal manually.
I tried deleting my auto renewal several months ago and I could not. I got logged in the but auto renewal toggle did not work.
I called and got hold of a representative. He said that your were having trouble with your website and he would do it manually.
I just got a auto update that my service would auto renew. My time is valuable to me, I dont like this run around.
User's recommendation: The obvious, either dont use auto renewal or get it to work! I believe this is done by you on purpose. Not rocket science Boeing!
Hindsville, Arkansas
Can’t sign in
Be available to work things out. You keep making ForeFlight more complicated to use; more simple should be the goal. Teardrop entry is for holding patterns, not in turbo traffic over an airport.
- Been good need help seems to be unavailable now
Preferred solution: Charts and information on new iPad and have access to telephone for help been a customer for over 10 years. Have a paid subscription
User's recommendation: Take the fifth
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have problems with my forflight
I need to talk with someone about my problems. I can't use Fortflight at all.
I don't know what to do.
Please help me. I am waiting for your call back, please.
Preferred solution: Full refund
Charge on credit card
- Automatic renewal subscriptions are criticized.
- Unsubscribe by default would be more customer-friendly.
- The unsubscribe button is hard to find.
I am puzzled why a company like ForeFlight that has actually a very good product finds it necessary to automatically renew subscriptions. It would be much better and way more customer friendly to have the default settings on unsubscribe.
Does Foreflight really bank on people forgetting to unsubscribe and therefore make a little extra money?
They should be ashamed to have such a businesses strategy. Plus it not easy to find that unsubscribe button either.
User's recommendation: Unsubscribe as soon as you get the app otherwise they will charge you possibly more than you want.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of subscription
- 82-year-old James Simon is not flying.
- Cancel Basic Service before Aug 3, 2025 renewal; 415-265-****; email shown as 'my password'.
Dear Sir or Madam,
Sadly, I am 82 and not flying. My name is James Simon, my email is my password, I have Basic Service and I am no longer using it and would like to cancel before it is automatically renewed on Aug 3, 2025. My Direct Cell is 415-265-****
User's recommendation: give them choice of cancellation rather than changing subscription level. I am not pissed, I am just not flying now
Need some assistance with new IPAD
- Cannot contact anyone; company is internet-only with no human support.
- If another company offered a similar service I would cancel ForeFlight.
I cannot contact anyone at this company which, apparently, intends to be an internet-only company with no human pilot support. And, if there was another company that could provide a similar service, I would cancel foreflight. And, I'm sure that you would not care.
User's recommendation: Find another company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlight planning
How do I enter lat-long for a flight? I'm trying to plan a trip and I want to enter the coordinates. It is not an airport.
User's recommendation: Good company
Tampered flight logbook entries
- Resending dates about tampered logs.
- Still can't open web logbook.
- Seeking real customer support with a phone line.
I am going to resend my issues of each date referencing my tampered pilot flight logs.
And yes, I am still having issue with opening my logbook on the web. Just about to give up on it.
Checking out different flight logbooks companies that work on the web.
Most importantly a real customer service company with real people phone contacts. I just cant believe this with foreflight service.
User's recommendation: Find a company that has real person customer services for whatever reason you are having!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy subscription
Not sure just watch your account
I canceled my subscription, and on July 11, they took out for a new subscription. I don't want it; please return my money. Thank you, Don Doswell.
Preferred solution: Full refund
My logbook additional comment column has been tampered with additional information entries.
- Issue can only be resolved verbally on the phone; too many forms.
- Email responses don't address logbook tampering.
My issue can only be resolved verbally on the phone. Completed to many forms with this issue. It appears the email responses are not understanding getting my issue with my logbook tampering.
Why is that ForeFlight cannot have a live customer service representative to handle a simple question with guidance ?
User's recommendation: Phone number to a live customer service representative.
Just wanted to update my credit card
- I can't do this basic task without a phone call.
- My card was compromised; everyone needs the new number.
- I won't send card info by email; no return call yet.
I hate that I cant just make a simple phone call to take care of something this basic. My last credit card was compromised, so everyone needs the new number.
Refused to leave my credit card info on an email. Have not received a return phone call to resolve this yet.
User's recommendation: Get a call center. You have a good product but bad customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy subscription
You could answer the phone instead of hanging up.What ever happend to keep it simple and direct. Do you need reading?
User's recommendation: Have someone answer the phone.
Reset password
I am old and just need to reset password for new phone same old app .. seems like yall could offer help
User's recommendation: Talk to your customers…….
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“Despicable! I don't care to write I'm sure you guys know that your services are horrible. I encourage...“
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