Ford UK

Hi,

I received your letter last week advising me not to use my charging cable as there is a risk the battery could catch fire. Today I visited my local dealer (Parks Ford Inverness). I was advised that the fix would come sometime in the next quarter.

I find this very disappointing. I bought the car to save myself money and help the environment; with this issue, I can't do either. Before this issue, I would charge my car at home using the low-cost electricity in the evening. I then travel to work (22 miles). This used up all my charge; I then charged my car at work at no cost, so basically, I had a very small cost in running my car. Now I have to fuel my car regularly due to the issue; this may continue for another 4 months, which is unacceptable.

Can you provide any updates for me or suggest a way that I am not out of pocket?

My registration is V7 GMD.

Graeme Daun

I purchased a Ford Fiesta, reg CY68 KVE, in Feb 2024. On Sat 20th Oct, the car broke down and had to be towed by the AA to a garage.

I have been informed that the timing belt has gone and it will be expensive to repair. I was advised that this is a known fault and, after looking on the internet, I found that Ford has revised the timing belts replacement from 10 years to 5 years and from 100,000 miles to 40,000 miles. I left a review for Trust Ford and was asked to email customer services. I did as requested despite expecting the usual scripted reply.

I got a call from John at Trust Ford Edgware who said he had seen my email, but I need to contact Ford directly as they should be able to help with costs. As far as they are aware, 10 years is still the recommended time for replacement (although the internet suggests this is a known fault). So, will Ford help, as this should not happen on a car that is under 6 years old and has done less than 40,000 miles? I suspect I was just told this to 'move it off their desk' and Ford will do the same.

I have purchased 2 cars from Trust Ford and looked to upgrade to a Puma in Jan, but it seems Ford is knowingly allowing customers to drive faulty cars. At best, I am looking at a cost of £1,000's to replace something that should not have happened - according to my call from Trust Ford.

He was clever not to put that in writing so it is 'deniable'. I look forward to your response on this matter.

2016 transit reg BE56FAB
Transit was bought 2 years ago from independent garage. After 6 months, the engine started leaking oil.

New timing cover and belts were done for £1200. However, it started leaking again after 3 months. Two months later, injectors were replaced at 50 thousand miles. The engine would not start so we had another diagnostic done due to low fuel pressure.

The engine was scrap, costing another £6000. Now, the injectors are gone again after 3000 miles. Called for a case to be opened, but they couldn't do it. I think I've driven 6000 miles and had to spend £8500 on repairs in 2 years.

Back again tomorrow at Hartwells in Scunthorpe for 2 injectors changing. I think I have received very poor service from Ford regarding my transit.

I have had a problem with my 182 G hybrid Ford Mondeo Vignale car. Ive been told I must bear the cost of the replacement of the transmission part .
Having been informed that this costs 9,000 exclusive of VAT ...

which I have to pay ..

I am now informed that the relevant part number 254****
is not available in Ireland or the UK or worldwide.
Can you please explain to me how I am supposed to function without a Ford Mondeo Hybrid that Ford have sold and I have purchased in good faith as a longtime Ford Customer and I now have a 182 car that I haven't been able to drive since the 10th of January because it cannot be driven . Bear in mind that I didn't have an accident with it or have been in anyway responsible for the problem.
I do think that Ford must intervene and assist in some way to alleviate my problem and costs !
I do think at this stage my case goes beyond the warranty box ticking exercise when in fact Ford and its customer service regarding a hybrid car falls far short of Ford Standards.
Ford customer service have refused support on this matter!!
Sent from Outlook for iOS

Monday 20th November 2023

Dear Sir/Madam,

I am writing to express my extreme disappointment with the van I have purchased from your company and the unsatisfactory service I have experienced at one of your dealerships.

Our Transit Custom 2017 has been experiencing serious issues with the DPF (Diesel Particulate Filter), and we sought assistance from one of your authorized dealerships. After an assessment, we were informed that the problem potentially required an engine change, which would incur significant costs.

However, we have reason to believe that a more thorough investigation into the issue has not been conducted, and it might be related to the DPF rather than the engine itself.

Furthermore, the proposed solutions from the dealership, including the suggestion to change the head gaskets for £4000 and subsequently the entire engine for an additional £4000, lack a sufficient level of confidence and clarity. This approach has left us feeling dissatisfied and concerned about the quality of service provided by your authorized dealership.

As a loyal customer of Ford and an advocate of the principles embodied by Henry Ford, as articulated in "Think and Grow Rich," it is disheartening to encounter such a disappointing experience. Henry Ford's commitment to innovation and customer satisfaction is not reflected in the service and resolution proposals we have received.

I am reaching out to you in the hope that we can work together to find a satisfactory resolution to this matter.

I trust that Ford takes pride in addressing customer concerns and ensuring that its vehicles meet the highest standards of performance and reliability.

I kindly request a thorough reevaluation of the issue with our van and a genuine effort to identify and resolve the root cause of the DPF-related problems. Additionally, I urge you to look into the service practices of the dealership in question to ensure that other customers do not encounter similar inadequate assessments and costly proposals.

I appreciate your prompt attention to this matter and look forward to your response and the opportunity to restore our confidence in Ford's products and services.

I have ford connect van 21plate I got it just after Covid so it was online off trustford I got video to show me van they said one owner from new good con .

I put my mint condition custom van and £2500 cash it took 8 weeks to get roadtax because they were out giving me logbook when I did get logbook it had 4 owners in 6 months I was 5 but because of time it took my 14 day option to return no more when I taxed it and put my details to van I got and still getting over 240 Pcn fines for a cloned van some 350 miles away I have had no help off trustford and ford uk they are now in process of sending bailiffs to my home and I am suicidal and dont know what to do any help please