Roger H Dhj

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Verified Reviewer

No hand book in my new kuga

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I have just taken delivery of a new Ford Kuga Hybrid. I am 77 years old, do not have an app, and cannot find out how to use anything.

My last four cars had handbooks: a BMW X1, two Mercedes, and a Mini. Do you have a handbook, please?

My registration number is DX24LUY. I hope you can help me.

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Cons:
  • Poor service

Preferred solution: A phone call

User's recommendation: Buy a different make of car

Steven L Poc

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Verified Reviewer

Complaint

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2016 transit reg BE56FAB

Transit was bought 2 years ago from independent garage. After 6 months, the engine started leaking oil.

New timing cover and belts were done for £1200. However, it started leaking again after 3 months. Two months later, injectors were replaced at 50 thousand miles. The engine would not start so we had another diagnostic done due to low fuel pressure.

The engine was scrap, costing another £6000. Now, the injectors are gone again after 3000 miles. Called for a case to be opened, but they couldn't do it. I think I've driven 6000 miles and had to spend £8500 on repairs in 2 years.

Back again tomorrow at Hartwells in Scunthorpe for 2 injectors changing. I think I have received very poor service from Ford regarding my transit.

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Loss:
$1800
Pros:
  • Look nice sat in a dealer
Cons:
  • Unreliable money pits

Preferred solution: Apology

User's recommendation: Avoid not fit for purpose

corinne e Vrj

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Verified Reviewer

Not even worth a zero

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Ford UK think it's perfectly acceptable to expect customers to fix their own cars with a known mechanical fault to the ford ecoboost engines that they've known of for years and already had lawsuits won against them they are happy to keep peddling these death traps maybe they are waiting until the death toll racks ups thousands upon thousands are affected and they simply don't care

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Loss:
$300

Preferred solution: Full refund

User's recommendation: Stay the *** away from ford

1 comment
Guest

Here in the U.S.A. Ford knowingly sold cars that exploded with even minor rear impact.

They knew it before, during and after production. They decided it was cheaper for them to pay legal settlements to dead and maimed persons than to correct the issue.

That cost them a bundle because of the courts who at last dispensed some form of justice though inadequate. That's Ford for you.

Denis R Shn

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Verified Reviewer

Being left abandoned due to 182 model Ford Mondeo hybrid being discontinued!!

I have had a problem with my 182 G hybrid Ford Mondeo Vignale car. Ive been told I must bear the cost of the replacement of the transmission part .

Having been informed that this costs 9,000 exclusive of VAT ...

which I have to pay ..

I am now informed that the relevant part number 254****

is not available in Ireland or the UK or worldwide.

Can you please explain to me how I am supposed to function without a Ford Mondeo Hybrid that Ford have sold and I have purchased in good faith as a longtime Ford Customer and I now have a 182 car that I haven't been able to drive since the 10th of January because it cannot be driven . Bear in mind that I didn't have an accident with it or have been in anyway responsible for the problem.

I do think that Ford must intervene and assist in some way to alleviate my problem and costs !

I do think at this stage my case goes beyond the warranty box ticking exercise when in fact Ford and its customer service regarding a hybrid car falls far short of Ford Standards.

Ford customer service have refused support on this matter!!

Sent from Outlook for iOS

View full review
Loss:
$9000

Preferred solution: The part provided so I can drive my 182 Ford Mondeo hybrid Vignale again

User's recommendation: Why buy Ford Hybrid when they can’t guarantee the supply of parts ?

2 comments
Guest

How old is the car ?

Guest
reply icon Replying to comment of Guest-2497927

The car is a 2018 Ford Mondeo hybrid

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corinne e Vrj

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Verified Reviewer

Scrap heap ecoboost car

My car is currently in a ford dealer garage ready for the scrap heap recently bought in February this year with low mileage coolant leak or degas pipe issues has seized the engine and rendered it dead I cannot afford another car this is my work lifeline and used to transport my sick partner to hospital I am not happy and will pass all findings to the media if ford put a sticking plaster over this thousands upon thousands are affected not just me it has to stop before they start killing people

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Loss:
$400
Cons:
  • Not fit for purpose and they know it

Preferred solution: Full refund

User's recommendation: Don't buy ford these are badly manufactured cars

Anonymous
map-marker Mitcham, Merton

Long running issue with car

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Spoke to ford customer services to escalate the ongoing issue I have with my car , she said she wouid does to the dealership issue to raise it with Ford technical which she kindly did, she also said she wouid call me back last Wednesday 27/3 its now Friday 29/3 and as yet no return call , so Ford uk customer services are equally as bad as the dealership service departments

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User's recommendation: Will be my last Ford especially a Kuga

Anonymous
map-marker Istanbul, Istanbul

Overheating engine fault

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I have a Ford Focus Ecoboost and the engine has overheated which is a known fault with these cars and now the car needs a new engine. I have had the car 3 months and every few weeks there has been a problem with something breaking on the car.

I have already spent £2500 on it and now engine broken. These cars are known as Ecoboom not Ecoboost due to the engine blowing up.

Had a Suzuki Swift for approx 3 years and never let me down. Never buy a Ford again, contacted Ford and no response!

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User's recommendation: Never buy!

Paul D Qnq

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Verified Reviewer
| map-marker Castleford, England

Aftersales don’t exist trustford not the same as name says

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I have ford connect van 21plate I got it just after Covid so it was online off trustford I got video to show me van they said one owner from new good con .

I put my mint condition custom van and £2500 cash it took 8 weeks to get roadtax because they were out giving me logbook when I did get logbook it had 4 owners in 6 months I was 5 but because of time it took my 14 day option to return no more when I taxed it and put my details to van I got and still getting over 240 Pcn fines for a cloned van some 350 miles away I have had no help off trustford and ford uk they are now in process of sending bailiffs to my home and I am suicidal and dont know what to do any help please

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Loss:
$5000
Pros:
  • No comment
Cons:
  • Lots

Preferred solution: Full refund

User's recommendation: Keep off don’t take notice of trustford load of rubbish

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