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I called Ford Credit on Jan. 26th to get payoff on my 2017 Ford F-150 Pickup mailed it in that date Ford Credit did not post the payment until Feb. 8th this was very convenient so they could add another $14.68 interest. I contacted Ford Credit earlier and a lady named Sully promised me that she would make a note on my account that when they got the check the pay off quote would be what was quoted and my title would be mailed to me. My unpleasant...
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1.0
I liked
  • Poor service
I didn't like
  • I totally did not like and do not recommend bunch of liars
  • After sale support
  • Underhanded
#1006141
Have never leased a Ford before and won't EVER again. No wonder the North American car market suffers. Nothing but IDIOTS from beginning to end. The salesman was a *** and couldn't get anything correct if his life depended on it and then Ford Credit is even worse then that which is so hard to believe considering how dumb the sales people were. The hours spent trying to straighten out THEIR MISTAKES is beyond ludicrous. They assign you and...
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#985729
I was returning my leases, about to purchase a new ford fusion energi because I loved them. I was just going to look but the guy convinced me to buy and I did not have my plug to return, he said dont worry just bring it tomorrow. I brought it the next day and for some reason it never made it to the car. Ford Credit received the car and had to buy a new plug to sell it, sold it and is now trying to charge me for the new cord they had to buy. When...
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Anonymous

Pickster Ford Motor Credit Credit is without a doubt, the most useless company around when it comes to customer service.

1.0
I didn't like
  • Customer service
#976847

Ford Credit Customer Care Review

#958343
2.4
I have a loan ford credit never being late with payment. But for some reason wouldn't finance for second vehicle. Go Nissan for doing what ford wouldn't
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Short Review for November 02, 2016, pc_order_processing

#947736
Why does it take a whole month for you *** *** to register my money *** you *** I'll never buy Ford again
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Ford Credit Customer Care Review

#935005
1.0
Was given a three month extension but ford argued it was two months then was told due to miscommunication they would honor the three month to bring account current but hey refuse to remove delinquency on my credit report which dropped my score tremendously and caused my husband and I to have to walk away from our home that was being built
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Ford Car Review

#905170
2.3
I bought a Ford escape from Marin Ford.The gm jeramie was fantastic.I ts been a cluster fizz ever since.Never again
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Ford credit randomly sent my title to DMV in Michigan, because of the old owner address when they specifically asked in a form where I want the title to send to in California. Their agent also fail to sign on one of the page which did not allow the DMV to let me register my car and have to wait for the title. No one has reach out to me with any questions about the form but they thought it's a good idea to just send the title to a random DMV in...
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My daughter had to leave work due to illness. Ford repo'd the vehicle, but she paid and they releaaed vehicle to her. Had surgery still not working and tried to pay with credit card. A few days late, but Ford changed her account number and did not tell her, so she missed one payment. They checked records and hes she triwd to pay on old account, but they would not give her the new account number nor would they accept any form of payment ezceot...
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I've owned ford for 10 years and never missed a payment. There was a mixup on a payment and they reported to credit without ever notifying me. I pay all my bills on time and now they have totally tarnished my credit. I will continue to complain about them wherever and whenever possible. Don't buy ford!
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Anonymous

Krystl I have 2 Fords. One is 1999 with low mileage; I bought it new; #2 is a new 2016 Edge which we financed thru Ford Credit. I paid Sept pmt on line. But it disappeared and I did...

I recently took over a lease for 2016 mustang. Its registration was about to expire and Ford customer service always gave me wrong information first like i waited call from DMV for title , then calle dthis time they made me go to a DMV I did and there they told me they dont have the paper work, this time they said they sent to main office which is 3 hours from the adress they have in the file , I also took it over from another California...
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2.0
I didn't like
  • Untruthful
  • Insulted by ford credit employee
  • Sevice
#930347
They have screwed us out of a bunch of money in late fees because of a mistake they made and when we tried to fix it, they wouldn't send us proof in a timely manner. They made it more difficult than it had to be and almost cost us a house we were trying to buy. My husband works for Ford MoCo. They deduct our payments from his check directly. When he was laid off, they could only take a partial payment. They didn't tell us that we owed them...
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Anonymous

Dee As a FMCC retiree I can honestly say that if your laid off of course your pay check will be less and therefore an auto pay will be less. I talked to many people especially in ...

I am a disabled person and leased my truck in Vermont, when the lease was coming up I looked to buy a new truck but they changed the front end space and I couldn't fit. I decided to buy my truck, the Connecticut dealers would not do the paperwork. They told me that they don't get credit and to go back to Vermont where I first leased. I remind you I am diababled. When I called Ford Credit they did not seem concerned that a dealer wouldn't...
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Anonymous

jackman Someone needs to help anyone else getting their cars taken, Ford wants to steal and sell for more

Anonymous

cruella Someone at ford should take notice and help you

I liked
  • No one will help
  • Someone who cares who will help you
  • Accountability and follow up
I didn't like
  • People
  • Sevice
  • Support in general
#918846
On June 3rd 2016 Ford was contacted by the estate that the vehicle note was going to be assumed by me. On 6/6/2016 all the credit app paperwork was sent to Laura in the credit department with a telephone call to follow up to make sure it was in her possession. Went on vacation for 20 days and returned. Called Ford credit 6/27/16 spoke to Jeff and he could not find any record of the app. on 6/28/16 I spoke to Annette and she sent me new forms to...
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