Unclaimed
Ford Credit Canada Reviews
100K
CLAIMED LOSSES
4
TOTAL REVIEWS
1.3K
PAGE VIEWS
Still no help
I'm stuck with this lease unless I want to let Ford auction my car and pay the difference. I have talked to multiple people who have Ford Escapes who pay far less for nicer newer versions than the 428$ I pay for the lowest model; that ended up with an engine error leaving my car inoperable for over month. I was sold maintenance plans I was unaware of and then charged at the dealership for oil changes I had already been charged for, without even knowing about the mistake until months later when I went to a Michigan Ford Dealer. Really disappointed in Ford. I would never purchase another Ford again after this experience. They are supposed to be all american, a family company, but I am an A plan member being screwed by my Ford Family. Don't buy or lease from Ford Credit or Columbine Ford.
ID
Reason of review
Poor customer service
Total Loss Process is utterly horrific
Due to an accident my Ford vehicle was written off and with payments remaining on the vehicle the insurance company needed to process payment in both Ford Credits name and my own. Notifying Ford Credit of the event nobody told me the proper procedures or offers to get a replacement vehicle. Ford Credit Canada took an extra payment from my account after receiving the full account payoff. I've asked to speak to a manager and waited 48 hours as they said for them to get back to me and nothing. No care for customer relationships. They said they would put a rush on it but I still have not received the check. 4 weeks later and the only thing I have received is a letter that my account is paid off.
ID
Reason of review
Problems with payment
Loss
$600
Preferred solution
Full refund
WHO RUNS FORD CANADA
Swapped a 201* 150 for a 2015. I was making big money so i made my payments high. Now after a mva which almost killed me leaving me with TBInjury and a shoulder injury , from accident in oct. Where the insurance would have kicked in. INDUSTRIAL ALLIANCE Ford credits insurance will not kick in. They say its a previous injury but i have sent mega Dr and surgens papers to no avail. They have lied to me saying they talked to the surgen and she has had no contact with them. Now i explained to ford canada my position as I am still under drs care. Asked politely if i could have my payments lowered so i could afford the truck but the b#### basically said no as it was too much work and they could not help me in any way and they were going to reposs the truck and f### my credit rating and could no longer talk too me.??? Does Ford give a *** about about the people who buy their products and have an employee who thinks she is the head of ford and is not responsible for any unforseen accidents. Asked to talk to a person in a higher position and was refused. I'm pissed and i guess a lawyer is needed to reply to the HEAD OFF Ford Canada EITHER TO REMOVE THIS EMPLOYEE ADJUST HER ATTITUDE AND ISSUE A APPOLOGY AND BRING MY TRUCK BACK FROM BEING POLITELY BROUGHT TO THE DEBALER AND TO MY FRONT DOOR. NO CHARGE
1 comment
ID
Location
Sudbury, Ontario
Pros
- Being belittled and fked
Cons
- People who think they are god
Reason of review
Need to talk to VP OR Someone with some authority
Loss
$100000
Preferred solution
COMPASSIONATE PAYMENTS
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Verified Reviewer New ReviewerComplete Idiots at Ford Credit Canada
Update by user Oct 13, 2016
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Original review posted by user Oct 13, 2016
I was with GM for 17 years and I have basically unlimited credit wit GM but since my local dealer changed hands and I've had nothing but poor service I decided to give Ford another chance. Well the dealer I have nothing to say against the dealer but Ford Credit Canada what a bunch of retard idiots. I purchased 2 new vehicles well over $65,000 worth of vehicles. The finance advisor did his homework at the dealer no problem there but when it came to Ford Credit that's where the fun started. I purchased these 2 vehicles under my company of which I'm the owner administrator president call it whatever you want. Back then the corporation was established by my husband but was switched over to me with all the forms properly filled out with the government. To my surprise the finance advisor at the dealer called me and said that Ford Credit is not accepting me as a person in signing authority just my husband. I did explain that to the dealer but no can do Ford Credit is blaming a junior for letting go on of the vehicle but senior numbnut is rejecting the second as far as me being the signing agent. I explain to the dealer that I have sole signing authority not my hubby (numbnut never read the attached sheet stating the switch and the election date of the new president ME)he only went with what he say never check the corporation registration called "Corporation Profile Report" probably to cheap to pay the $12.00 to obtain the report and avoid all this BS no no no he was adamant he wanted my hubby to give me signing authority while it should be the other way around. Well guess what Ford Credit this is call a FRAUD big time read this F-R-A-U-D spelled fraud. Wait god forbid this goes to court or anything else you will be a poor sorry soul and find out the very hard way that the old *** not the young one he did his job like he's supposed to the senior ***, he will find out the hard way that he commited a big big no no. For causing me all this prejudice and problems and making look like an *** with the dealer, I will escalate that furthermore and have senior numbnut fired. I have share in Ford and this matter won't just stay there ID
Location
Nepean, Ontario
Reason of review
Poor customer service
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Ford Credit Canada
Well contacted by the Co and guess what they can not refinance a ford credit contract because I have only made 5 full payments and that is not enough. So by me almost getting killed which could happen at any time working underground which was an unforeseen accident ford doesn't give a shirt.
So Buyers Beware they will *** also so be prepared and don't get hurt.Your truck or car will be repossed your credit rating f##### am I the only one in this position if not let me know.
I will check the site and talk. wb