Cross-Platform Review Management

I find customer service very well informed on the subject matter

Thanks so much, you’re the best.

They've been very helpful and responsive. Things have been great. They've had answers to all my questions to date. I'm satisfied. Keep doing what you're doing. Thank you!

Great attitude and very helpful when questions come up. Excellent professional knowledge for resolving customer issues and customer communication. We are generally satisfied on how complaints are solved, except for the issue of anonymous complaints. We mentioned it last month, that when someone posts an anonymous review, and then they are asked to make a PissedConsumer account, they have no incentive to do so – they’ve already vented by posting their complaint. If they believe they have submitted a new bath fitter complaint, and then we remove it later because it’s anonymous, that customer could become more angry than before. We would much prefer to ask consumers to make an account with PissedConsumer if they attempt to post an anonymous complaint to Bath Fitter.

…We’ve been with you guys for so long. Overall, we are happy with our partnership.

We chose the package we have based on the priority of helping customers resolve their issues, while also identifying the challenges from an online reputation standpoint when potential customers could be researching our company on various search engines. I would say that we are satisfied with the services that we receive in our current package, and that we use most of the features available… We do like that we can add testimonials to our page, advertisements, and that our rebuttals mask the original review…

We choose the free package to be able to respond to our customers’ needs. Good - easy to respond, word counter and spell check are great. We do appreciate the free account. Bad - our responses look hidden – they should be right after the post. Cannot flag posts for being false or a fraudulent.

We have the Free subscription. We chose it because we’ve just started a Voice of the Customer program and are trying to figure out what is out there. Your site came up in Google searches on ACE Cash Review (or some derivative thereof). We’d like to be able to privately engage with the customer and see if we can solve their issue. It would be nice for our ‘canned’ response to be public but then if the customer comments again or chooses to engage via your platform instead of with us directly it would be nice for those comments to be private.

Your customer service is extremely skillful and professional, no complaints and we appreciate the service! The Emails that we receive alerting us that we have received a complaint against our company. This allows us to stay alert and aware of what are consumers are saying and consistent updates concerning how we can give the customers more of what their expressed needs are.

I find customer service very well informed on the subject matter

I am grateful for web sites like yours. I think it’s very important for the consumer. I just want to make sure that accurate information is passed on.

We are not subscribers, so my expectations for interactiion with your group were pretty low. However, the person with whom I worked blew it out of the park. Lena L. ... was quick to respond, amiable, informative and concise. I wish all customer care reps were as talented and easy to work with as Lena. You've got a great one there.

Yanina (our representative) has been very responsive to any questions that arise in our short time with you. She sent a reminder that this questionnaire went out last week. Sorry that I did not see it until she sent the reminder.

My name is Jane, I am a customer support manager with Nuwber, Inc. Thank you for the guidelines, they are really useful. We are serious about our reputation management and we are interested in enhancing communication with our customers using your website.

For now I believe we are all set and it is working exactly as we need it to

We are by now happy with the current subscription we have signed up.

Hi Darina – everything is going well! Thank you for checking in. So much easier now that we can respond as Waste Management.

So far we are getting a lot of use out of our free plan and helping customers out.

Everything is great so far. Decided to create an account for customers that use your site who leave reviews. So far so good!

I appreciate your help getting me an updated password. Today I successfully logged in and was able to respond to a comment!

So far we haven't had a large volume of complaints, but we did get a couple and were able to reply to the consumers right away, which is something that we really care about.

Everything is working wonderfully and with out an issues. The tools we are using fits all our needs currently.

We're quite happy with the functionality of our current page. The current subscription is satisfactory.

Things are going well with the free plan. I have been responding to reviews and facilitating resolutions.

Think we are in good shape. Thank you for the partnership!

We are satisfied with our free subscription at this time, although it is good to know that we have customer support such as yourself should the need arise.